Frequently Asked Questions

1. What donation funds are ongoing at the moment?

Listed below is/are the cause you can donate to:

1. COVID-19 Relief Fund, starting from 13th August.

This list will be updated once new funds will be available for you to donate.

2. How can I donate to the donation funds?

You can donate by:

1. Sending an SMS text to 38111 with the donation keyword and the amount you wish to donate. e.g. Donate to COVID-19 Relief Fund, type ‘TABUNG10’ and send to 38111.

2. You can also donate via MyDST app and website. All you have to do is click on the ‘Add Ons’ button and click ‘Donation’

Download the MyDST app today:

Or you can go to our MyDST Website here.

Learn More >

3. What are the amounts that can be donated?

You can donate $1, $5, $10, $15, $20, $50, $100 to all the donation funds

4. Will the amount donated by the public 100% be donated to the donation funds?

Yes, all the amount collected will be 100% donated to the respective donation funds.

1. What is Direct Debit with DST?

Direct Debit is a service we offer for our Postpaid subscribers, where you can automatically pay your bills through the deduction of your debit or credit card

2. Where can I apply to the Direct Debit service?

You can apply to this service by visiting your nearest DST branch.

3. Can I apply to the Direct Debit service online?

At the moment, you can only apply to this service at any DST branches. However, we are currently looking into how we can provide this service via online. Stay tuned!

4. Is this service applicable for everyone?

Yes, both personal and corporate accounts will be able to apply for this service.

5. I have a personal DST postpaid account. What document(s) do I need to have to apply for the Direct Debit service?

You will need to provide a copy of your valid Identification Card (IC) to apply.

6. I am from Company XX and my company would like to apply for the Direct Debit service. What document(s) do I need to have?

Your company representative will need to provide a copy of their Identification Card (IC), an authorization letter with the company’s letterhead, stamp, and the director’s signature to apply.

7. Other than my IC, what else do I need to apply the Direct Debit service?

You will need to present an active debit or credit card and the expiry of the card must not be less than 6 months. We accept debit and credit cards from any banks (VISA or MASTERCARD)

8. Can I use 1 bank account to pay for several DST Postpaid accounts with the Direct Debit service?

Yes, you can link several accounts under one bank account.

Note: Actual number of accounts will be subjected to terms and conditions.

9. I receive my paycheck twice a month (middle and end of the month) can I split my bill according to my payday?

No, your bill will be deducted every month according to your bill cycle.

10. What should I do if my debit or credit card is expired or is reported stolen?

You will need to contact our DSTCare 151 or visit your nearest DST branch to inform that your debit or credit card has expired or is reported stolen to get your card details updated to continue using our Direct Debit service.

1. What is Switch to DST?

Switch to DST is a service that allows you to keep your current phone number (for both mobile and fixed number) when you decide to switch from your current service provider to DST.

2. How to Switch to DST?

Click here to Switch to DST.

You can Switch to DST:

1. Even when you still have an ongoing contract

2. As long as you don’t have outstanding bills with your current service provider

3. Without having to contact your existing service provider.

 

Check out our amazing Switch to DST offers here.

3. Who can Switch to DST?

Anybody who has an active mobile or fixed line service with other service providers can Switch to DST. Switch Now

4. What document is needed to Switch to DST?

You will only need to provide us with a copy of your IC.

5. Are there any specific requirements to Switch to DST?

The requirements to Switch to DST are as follows;

1. The number you want to Switch must be active when you request to Switch

2. You must pay all your outstanding bills

6. Must it only be the account holder that can Switch to DST?

Yes, the account holder must be the one to make the Switch request.

7. How to know if the Switch was successful?

You will receive an SMS notification once your number has been successfully Switched to DST.

8. What happens to the add-ons (if any) from the previous service provider when Switch to DST?

All add-ons from your previous service provider will no longer be valid once you have successfully Switched to DST. Switch Now

 

9. Can the current service provider's services still be used during the wait/transition time?

Yes, you will still be able to use the service provided by your current service provider. However, you will need to pay for the service you have used during this period to your current service provider.

1. What is Easi?

Easi is DST’s Mobile Prepaid plan that you can get at $0 with a $10 Easi Recharge for activation. With Easi, there’s a wide selection of Add-On Data for you to enjoy.

2. Are the any offers when Switching to Easi?

FREE 3.7GB Every Weekend when you Switch to DST. Learn More >

 

We’ll bring your more offers with Easi soon!

3. Are there any charges to Switch to Easi?

You wilI only need to pay for our Easi, $0 for the SIM card and $10 Easi Recharge for the activation of the SIM card.

4. What happens to the remaining credit balance before Switching to DST?

Any remaining credit balance will be lost when you have successfully Switched to DST.

1. What is Mobi?

Mobi is DST’s Mobile Postpaid plan that offer more data and more value with affordable monthly plans with various selection of bundles to choose from.

2. Are the any offers when Switching to Mobi?

Please find our current offer below:

FREE Phone. Learn More >

We’ll bring your more offers with Mobi soon!

3. Are there any charges to Switch to Mobi?

No, the Switch your number services is FREE. You wilI only need to pay for Mobi’s registration fees based on which Mobi plan you have chosen.

1. What is Freedom?

Freedom is DST’s WiFi on the Go, Mobile Broadband service that offers a data only plan. It’s easy, portable and convenient to bring anywhere.

2. Are the any offers when Switching to Freedom?

There are no Switch to Freedom offer at the moment. Don’t worry, we’ll bring Switch to Freedom offers soon, Stay Tuned!

3. Are there any charges to Switch to Freedom?

No, the Switch your number services is FREE. You will only need to pay for Freedom’s registration fees based on which Freedom plan you have chosen.

1. What is Infinity?

Infinity is DST’s WiFi at Home service which offers affordable plans that caters to everyone. For as low as $38 for the base plan with 300GB monthly and as low as $98 for the unlimited plan.

2. Are the any offers when Switching to Infinity?

Please find our offers below:

FREE TV Box. Learn More >

FREE 3 Months Upgrade. Learn More >

FREE WiFi Security Camera. Learn More >

FREE DECO Mesh WiFi Router. Learn More >

What are you waiting for?

3. Are there any charges to Switch to Infinity?

No, the Switch your number services is FREE. You will only need to pay for Infinity’s registration fees based on which Infinity plan you have chosen.

4. Can I switch my existing copper service to DST Infinity?

Yes, you will be able to switch to DST. However, since DST Infinity uses Fibre service, your current Copper Service will need to be switched to Fibre which has an installation fee of $100. Switch Now

Note: If you subscribed to any DST Infinity contract plan, the $100 installation fee will be waived.

5. How will I know that my existing FTTH has been successfully Switched to DST?

We will notify you of the successful Switch and we will ask for the OTP code sent to you. After that, you’re good to go! Switch Now

Note: there will be a maximum of 3 hours Internet downtime during this process. You can let us know if you need to request a specific time and we will try to accommodate.

1. What's New on MyDST?

To give you a better experience on the app and website, we have upgraded and added the features below:

1. View your Mobi and Freedom Plan

Your Plan will also be visible on your MyDST homepage.

2. View your Usage History

Under Usage Summary, you will be able to view your Internet and Voice Usage more clearly.

3. View your Current Bill Status

You will be able to view your bill status, whether it is Unpaid, Partially Paid or Paid.

4. Download your Bill Statements

You can securely download your Bill Statement in PDF format.

2. What are the features that’s still available on MyDST?

You will still be able to manage your DST accounts with the existing features below:

1. Bill Payments

2. Easi Recharge

3. Purchase Add-On

4. Make Donations

5. Link Number(s)

3. Which features are no longer available on the new version?

The features listed below have not been made available in the new version yet:

1. Easi Recharge History

2. Prepaid Usage History

3. Value Added Services (VAS) Subscription – Roaming

4. Loyalty Points Redemption

These features might not be available on the new app version but please rest assured that we are doing our best to give you the best app experience. Stay tuned!

If you have any feedback, please let us know by filling in the form here.

4. Are all my linked services still linked on the new version?

Yes, any services linked to your MyDST account will still linked as per the old version.

5. How do I link my DST number(s) on the MyDST?

Follow the steps below to link your number(s):

1. Login to your MyDST account

2. On the sub menu, click ‘Add Service’

3. Select the ‘Service Type’ (e.g. Infinity)

4. Enter your DST number

5. Click ‘Continue’

6. An OTP (One-Time-Password) will be sent to you via:

• SMS for Easi and Mobi numbers

• Email for Freedom and Infinity numbers

7. Enter the OTP and click ‘Submit’ to verify your DST number.

6. How do I unlink my DST number(s) on the MyDST?

You need to request via our DSTCare 151 to unlink your service(s) from your MyDST account.

7. Can I link multiple numbers to ONE (1) MyDST account?

Yes, you can link multiple numbers to your MyDST account.

8. Can I link ONE (1) number to TWO (2) different MyDST accounts?

No, ONE (1) number can be linked to ONE (1) MyDST account only.

9. What are the features available for Postpaid numbers on MyDST?

1. Pay Bills

2. View Bill Statement

3. Download Bill Statement

4. View Current Bill Status

5. View your Plan

6. View Data Usage History

7. View Voice Call Details

8. Purchase Add-ons

*For Voice Call Details, it will only record usage details starting from 28th July 2021.

10. What are the features available for Prepaid numbers on MyDST?

1. Purchase Easi Recharge

2. View Credit Balance

3. View Usage Summary

4. Purchase Add-Ons

1. How to download MyDST app?

Download the MyDST app today:

2. How do I access via web?

You can go to our MyDST Website here.

Learn More >

1. How do I register to MyDST?

After you have successfully downloaded the app, follow the steps below to register to MyDST:

1. Click ‘Create account’

2. Select the ‘Service Type’ and Enter the ‘Service Number’

3. Enter the 6-digit OTP sent to ‘Verify your Account’

– For Easi and Mobi, it will be sent to your Mobile Number

– For Freedom and Infinity, it will be sent to your registered email address

4. Enter your ‘Email Address, ‘User ID’ and Personal Details

5. Login to MyDST with the ‘Temporary Password’ sent to your email *You can change the password once you have successfully log in to MyDST

2. How do I change/reset my password?

1. On the login page, click ‘Forgot Your Password?’

2. Enter your existing MyDST User ID and click ‘Continue’

3. A Temporary Password will be sent to your registered email.

4. Enter the Temporary Password on the login page

5. Change the Temporary Password to your desired password and click ‘Update’

3. I can’t login to my account because it got suspended, what should I do?

Reset your password by following the steps below to continue using your MyDST account:

1. On the login page, click ‘Forgot Your Password?’

2. Enter your existing MyDST User ID and click ‘Continue’

3. A Temporary Password will be sent to your registered email.

4. Enter the Temporary Password on the login page

5. Change the Temporary Password to your desired password and click ‘Update’

1. What are the payment methods available on MyDST?

We accept payments from valid Credit/Debit MasterCards and Visa cards.

2. How can I pay my bills using MyDST?

There are no Switch to Freedom offer at the moment. Don’t worry, we’ll bring Switch to Freedom offers soon, Stay Tuned!

Follow the steps below to pay your bill using MyDST:

1. Click ‘Pay Now’

2. Select your payment method and click ‘Proceed’

3. Enter your complete card details and click ‘Pay now’

4. Once your payment is received, you’ll be notified that your payment is successful

Download the MyDST app to conveniently pay your bills online:

3. My payment was not reflected on my account, what should I do?

You can drop us a message here, our team will be happy to assist you.

4. How do I download my Bill Statements?

Follow the steps below to download your Bill Statements:

1. Click on ‘View Bill’

2. View Previous Bills

3. Select on the month of the bill statement that you want to download

4. Click view to allow download of the bill statement you want in PDF format.

1. Where can I register to Infinity?

You can register to our Infinity at:

1. DST Website here

2. DST Branches

3. DST Exclusive Dealers. Learn More >

4. DST Sales Agents

2. What do I need to pay for during registration?

You don’t need to make any payments when registering. You will be billed your first payment within 14 days from the day of your first invoice. Register Now

Note: the invoice will be send to your registered email address.

3. What do I need to pay for when I get billed for the first time?

Please refer below for what you will be charged in your first bill, for New and Switch to DST Subscribers:

1. One (1) month advance rental

2. Deposit (Depends on which plan you choose)

3. $10 for Fixed Line Note: Non-Bruneians will have to pay $100 for the deposit.

4. How much is the registration fee?

The registration fee for the Infinity plans are as below:

5. What are the requirements to register for new Infinity installation?

New installation applies to premises with No Internet Service.

You must provide the correct information especially on the installation address to check fiber availability and to upload the correct IC.

Note: New Infinity installation only applies to those locations that has no Internet service. If your location has this issue, you will need to provide us the correct and complete information in order for us to check whether or not your location is Fibre ready.

6. Will there be any installation fees?

There will be no installation fees charged to those who have signed up for the 24 months contract. Register Now

7. Can I have multiple broadband services running at once?

Your location or permises is not limited to have one broadband subscription, if you wish to have two or more subscription you may do so. However, in order to have more than one broadband subscription in your premises, you will need to provide supporting documents such as your bank statement or salary slip.

1. Where can I pay my Infinity bills?

You can pay your bills via:

1. MyDST Website here

2. MyDST app

3. DST Branches

4. DST Exclusive Dealers. Learn More >

5. DST Sales Agents

2. When will I receive my bill?

You will be billed on the 1st day of every month.

3. What happened if I don’t pay my bills on time?

Your Infinity service will be suspended and you will be charged with $5 for the late payment fee.

Download MyDST app to pay bills on time:

1. What is the $10 Voice charge for?

The $10 monthly fee for voice is a mandatory service charged by UNN. Please note that, any calls made using this voice service will be charge seperately except for any incoming and emergency calls (i.e. the 3-digit call centres)

2. What are the service(s) under Voice?

Once your Infinity service has been activated, you will be able to receive incoming call to your house phone. There are also other services you can request to activate, such as:

1. Outgoing Calls

2. IDD

3. Fax Service

Note: these services can only be activated at DST branches

3. What is the outgoing call rate for Infinity Voice?

You will be charged with $0.05 per minute for any local calls including calling to other mobile network providers.

4. Do I need to have this Voice service?

Yes, the standard package is inclusive of voice calls.

Note: It is a mandatory service provided by UNN

5. If I have other brand's cordless phone which supports voice calls, will I be able to use it as an extension?

You can use other brand’s cordless phone, provided that it is approved by AITI.

6. If my Infinity is disconnected/terminated, will it affect my voice services too?

Yes, all the other services will be terminated as well.

1. What equipment(s) will be installed in my house/premise during the installation appointment?

A Termination Point (TP) box and Modem (ONT) will be installed at your premises during the installation appointment. Note: the modem (ONT) installed is capable to provide you with a basic WiFi connection within your premises.

2. What will happen to my existing modem (ONT) when I switch or register to Infinity?

Your current modem (ONT) will still be used as your Infinity modem as it uses the same FTTH infrastructure. It will only be subjected to change if deemed necessary by UNN.

3. What is the Router offered with Infinity?

DST Infinity offers different Termination Point (TP) Link Routers, such as Archer C6, Archer C7 and DECO, with these routers it will help provide you with a better WiFi quality and management.

Note: The router you will get with your DST Infinity will depend on which plan you choose.

4. What should I do if I have encountered any issue with my router?

If you have encountered any issues with your router, you may visit your nearest DST branch, contact DSTCare 151 or email us at infinity.digital@dst.com.bn for further investigation.

5. If I have other brand's cordless phone which supports voice calls, will I be able to use it as an extension?

You can use other brand’s cordless phone, provided that it is approved by AITI.

6. Will they be channeling my walls or compound?

The channeling of walls or compound will only be done if it is necessary in order to provide the Infinity service. Please note that if this is required, you will be briefed and our team will only proceed once you have signed the consent form. After the channeling of the walls or compound is completed, you will need to sign an acceptance form to confirm that you are satisfied with the outcome.

7. Will there be any drilling involved?

Drilling to connect the Infinity service will depend on the structure of your premises. If drilling is required, UNN’s installation team will advise you on the drilling and also the location. Please note, drilling will only be carried out if you give us your consent.

8. Do I need my homeowner's permission to install Infinity?

Yes, your homeowner will need to be well informed as a written permission from them will be required to proceed with the installation if your unit is not Fibre ready

9. I'm moving to a new house soon. Can I continue my Infinity at a new address?

Moving to new address is considered as a new installation and it is subject to installation cost of $100. If the new address provided is fibre ready, we will transfer your contract to the new area and you will need to submit a new order for the relocation of the service. Please contact DSTCare 151 or drop us a message here should you have any inquiry.

1. How can I manage my Infinity account?

You can manage your Infinity account conveniently with MyDST.

 

Download the MyDST app today:

Or you can go to our MyDST Website here.

Learn More >

2. Will the remaining data balance be carried forward to the next month?

Any remaining data balance will not be carried forward to the next month. Your data quota will be refreshed every 1st of the month.

3. What should I do if I can't connect to the Internet?

If you are unable to connect or there is no Internet service, we kindly suggest you to switch off your modem (ONT) for 10 minutes. If the problem still persists, please contact DSTCare 151 or drop us a message here to lodge a complaint.

4. Will my speed be throttled once my data quota is fully utilized?

Once you have fully utilized your local data bundle, your Internet speed will be regulated to not higher than 1Mbps but you can still enjoy unlimited internet experience without any additional charges. However, you can purchase add-on data via MyDST app or MyDST website to revert back your speed.

5. Will I be charged with a penalty if i terminate my Infinity while I'm still under a contract?

Yes, you will be charged with a penalty of $250 for early termination.

1. How can I manage my Infinity account?

Add-ons are data packages that serves as a supplement to your existing data plan/bundle. Learn More >

2. How to buy the Infinity Add-Ons?

You can buy the Infinity add-ons via MyDST app and website.

Download the MyDST app today:

3. How to pay for the Add-Ons bought?

The amount to bought for the add-on will be charged to your monthly bill.

4. Will I be able to buy TWO (2) add-ons at the same time?

You are only allowed to purchase ONE (1) add-on at a time.

5. Can I cancel an add-on subscription?

No, once you have bought an add-on you will not be able to cancel it.

6. How does the add-on data package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package. For example, if the add-on data package is valid for 1 day (24 hours) and the time of the purchase is at 10:59 AM, then the add-on data package will expire at 10: 58 AM the next day.

7. Will my add-on subscription be renewed automatically?

No, the add-on subscription will not be automatically renewed upon its expiry.

8. Will I be able to use my add-on if my account is barred?

No, you will not be able to use your add-on until your account has been unbarred. Note: The validity of your add-on will remain the same.

9. How do I check my add-on balance?

You can check your add-on via MyDST app and website.

10. Will I be notified if I have fully utilised my add-on?

Yes, you will be notified via an SMS notification once your add-on is utilised by 80% and once it has been fully utilised (100%). Note: You will not receive an SMS notification once your add-on data package expires.

1. How much is the Easi SIM Pack?

The Easi SIM card is $0 and a $10 Easi Recharge for account activation. You can use the $10 credit balance to buy add-ons!

2. Where can I get the Easi SIM Pack?

You can get the Easi SIM Pack at:

1. DST Website here

2. DST Branches. Learn More >

3. DST Exclusive Dealers. Learn More >

4. DST Sales Agents

Please note that as a regulatory control in Brunei, it is a mandatory requirement to register all new Easi numbers at the time of purchase

1. How to activate the Easi SIM card?

You will need to recharge your Easi SIM card with a $10 Easi Recharge and call any number to activate it.

2. What happens when the Easi SIM is not registered?

If you have activated your Easi SIM card but did not register the number, you will receive an SMS notification reminder. If you did not register your number within 7 days after activation, your number will be blocked until you have registered.

3. What are the USSD codes for Easi?

Dial the USSD codes below to:

Check your credit balance – *102#

Recharge your number – *103*(12-digit PIN number)#

Last call details – *104#

Credit transfer – *105*(Easi mobile number)*(credit transfer denomination)#

Check your credit bonus – *106#

Recharge another Easi number – *107*(Easi mobile number*(12-digit PIN number)#

Credit conversion – *109#

Check and purchase add-on data packages – *133#

Note: If your credit recharge attempts have failed 3 times, your number will be barred and you will need to contact 151 for assistance.

4. What are the standard mobile rates and charges?

Outgoing Calls

  • PEAK – Mondays to Fridays (06:00:00 – 18:59:59) – $0.20/minute
  • OFF-PEAK – Mondays to Fridays (19:00:00 – 05:59:59) – $0.10/minute
  • WEEKEND – Saturdays to Sundays (00:00:00 – 23:59:59) – $0.10/minute

 

Short Message Services (SMS):

  • DST to DST or other local mobile operators – B$0.03/SMS

 

Data / Internet Access:

  • B$0.01/200KB

 

DST has implemented a “Fair Usage Policy (FUP)” Data Usage Limits to maintain the quality of mobile data service. This is to ensure that all our subscribers have an equal opportunity to enjoy DST network.

1. What are Add-Ons?

Add-ons are data packages that serves as a supplement to your existing data plan/bundle.

2. How to buy the Easi Add-Ons?

You can buy the Easi add-ons by dialing *133# or via MyDST app and website.

3. How to pay for the Add-Ons bought?

The amount to bought for the add-on will be deducted from your credit balance.

4. Will I be able to buy TWO (2) add-ons at the same time?

You are only allowed to purchase ONE (1) add-on at a time.

5. Can I cancel an add-on subscription?

No, once you have bought an add-on you will not be able to cancel it.

6. How does the add-on data package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package. For example, if the add-on data package is valid for 1 day (24 hours) and the time of the purchase is at 10:59 AM, then the add-on data package will expire at 10: 58 AM the next day.

7. Will my add-on subscription be renewed automatically?

No, the add-on subscription will not be automatically renewed upon its expiry.

8. Will I be able to use my add-on if my credit balance is zero?

Yes, you can still utilise your add-on if your credit balance is zero.

9. How do I check my add-on balance?

You can check your add-on by dialing *133# or via MyDST app and website.

10. Will I be notified if I have fully utilised my add-on?

Yes, you will be notified via an SMS notification once your add-on is utilised by 80% and once it has been fully utilised (100%).

Note: You will not receive an SMS notification once your add-on data package expires.

11. If I am currently subscribed to an Easi Combo plan and I have fully utilised the data bundle, will I be able to purchase a new Combo plan?

No, you will not able to buy a new Combo plan. However, you will only be able to buy a new Combo plan once you have utilise all your bundles (Voice, SMS and Data) or once it expires, whichever comes first.

12. If I am currently subscribed to an Easi Combo plan, can I purchase an add-on?

Yes, you can buy an add-on on top of your active Easi Combo plan. However, you will not be able to buy additional add-on if you are currently on an active add-on.

13. I am currently subscribed to an Easi Combo plan and also an add-on. Which data bundle will be utilised first?

The one with the shorter remaining validity period will be utilised first.

 

Example 1: On 24th January 2020, if you had bought a Combo8 with 7 days validity and then bought an add-on package with 7 days validity. – The data package that will be utilised first will be the data package from Combo8.

 

Example 2: If you had paid Combo22 with 30 days validity but only have 5 days left before the expiry date, and decided to buy an add-on data package with 7 days validity. – The one that will be utilised first will be from Combo22 due to shorter remaining validity period.

1. How much is the Easi Tourist SIM Pack?

The Easi Tourist SIM pack is $15, which includes 3GB local data and $3 credit bonus for local voice calls and SMS valid for 7 days from the activation date.

2. How long can I use the Easi Tourist SIM for?

The Easi Tourist SIM is only valid for 30 days and once the 30 days is up, the SIM will automatically expire. During this 30 day period, you can recharge your credit balance anytime to continue using our services.

Note: If you’re staying in Brunei for more than 30 days, you may buy our $0 Easi SIM pack. Learn More >

3. Where can I purchase an Easi Tourist SIM Pack?

Once you’ve landed in Brunei, turn right at the arrivals and you’ll see our DST Airport branch! Our sales representative will be happy to assist you in the registration process.

If you’re in a rush and haven’t managed to get your SIM, don’t worry. You can still get one at any of our selected DST Branches.

Don’t forget to bring your passport and travel documents with you.

4. I’ve got my SIM! How do I activate it?

Activating your SIM is simple. Make your first call or text and your SIM should be good to go.

5. What are the charges, pre-load credit and validity for Easi Tourist?

The Easi Tourist SIM pack is $15, which includes 3GB local data and $3 credit bonus for local voice calls and SMS valid for 7 days from the activation date.

6. What services are available for the Easi Tourist SIM Pack?

The services offered for our Easi Tourist SIM Pack are:

1. Incoming and outgoing calls

2. Incoming and outgoing SMS

3. Data services i.e. Internet browsing

7. What are the USSD codes for Easi Tourist?

Dial the USSD codes below to:

Check your credit balance – *102#

Recharge your number – *103*(12-digit PIN number)#

Last call details – *104#

Check your credit bonus – *106#

Recharge another Easi number – *107*(Easi mobile number*(12-digit PIN number)#

Check and purchase add-on data packages – *133#

Note: If your credit recharge attempts have failed 3 times, your number will be barred and you will need to contact 151 for assistance.

8. How do I check my balance for the $3 bonus?

You can check your bonus credit by dialing *106# or via MyDST app and website.

9. How do I check my balance for the 3GB internet or $3 bonus?

You can check your add-on balance by dialing *133# or via MyDST app and website.

10. Will I be notified if I have fully utilised my 3GB local data package?

Yes, you will be notified via an SMS notification once your add-on is utilised by 50%, 80% and once it has been fully utilised (100%).

11. What services are not available for the Easi Tourist SIM Pack?

The services below are not available for our Easi Tourist SIM Pack subscribers:

1. Credit transfer to other Prepaid Easi numbers

2. Roaming services

3. The number of validity days for your credit balance will not be accumulated upon the recharge of your credit

4. Credit bonus

12. Can I make International Direct Dialing (IDD) calls by using my Easi Tourist SIM?

Yes, you can make IDD calls by using our ’00’ or ’099’ published rates or IDD ‘095’ at B$0.50, $0.70 per minute depending on the country. For more information on our International services including rates and charges, click here.

13. Will I be able to upgrade my Easi Tourist SIM Pack to Mobi?

No, you will not be able to upgrade or migrate your Easi Tourist SIM Pack to Mobi.

1. What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows our Easi subscribers to utilise data whilst being in Singapore and Malaysia without having the need to change their SIM card (only applicable with DST roaming partners).

2. How do I subscribe to a data roaming add-on?

Dial *110# and you will be directed to a menu of the available data roaming add-ons.

Note: You will also be able to check your data roaming add-on balance and validity by dialing *110#.

3. How will I be charged when I purchase a data roaming add-on package?

The amount to purchase the data roaming add-on package will be deducted from your credit balance.

4. How will I know if my purchase has been confirmed and is successful?

You will receive an SMS notification to notify you that you have successfully purchased a data roaming add-on package.

5. How does the data roaming add-on package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package regardless of the time zone. For example, if the add-on data package is valid for 3 day (72 hours) and the time of the purchase is at 1PM, then the add-on data package will expire in the next 3 days at 12:59PM.

6. What if I can’t connect to the network carrier that I selected upon purchasing a data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please contact our DSTCare at +6738987151 for further assistance.

7. Who should I contact if I had encountered a problem(s) when using DST Roaming services while abroad?

Please contact our DSTCare at +6738987151 if you’ve encounted any issues while abroad and for further assistance.

1. Where can I register to Mobi?

You can register to Mobi at:

1. DST Website here

2. DST Branches

3. DST Exclusive Dealers. Learn More >

4. DST Sales Agents

2. What do I need to pay for during registration?

Please refer below for the registration fees for our Mobi:

For New and Switch to DST Subscribers:

1. One (1) month advance rental

2. Deposit (Depends on which plan you choose)

For Easi to Mobi Subscribers:

1. One (1) month advance rental

2. Deposit (Depends on which plan you choose)

3. $10 migration fee

3. How much is the registration fee?

The registration fee for the Mobi plans are as below:

1. Can I use the free local calls and SMS to contact other local mobile service providers?

Yes, you may use the free local calls and SMS to contact other local mobile service providers.

2. What are the USSD codes for Mobi?

Dial the USSD codes below to:

Check your local calls, SMS and data balance – *401#

Check your current bill – *402#

Check and purchase data roaming add-ons – *410#

Check and purchase add-on data packages – *433#

3. Will I be notified if I have fully utilised my monthly local data bundle?

Yes, you will be notified via an SMS notification once you have utilised your monthly local data bundle by 80% and once it has been fully utilised (100%).

4. How will I know if my contract is expiring?

You will receive an SMS notification 1 week before your contract ends.

5. What will happen once I fully utilise my data bundle?

You will be charged $0.01/200KB after fully utilizing your data bundle if you’re on: – Mobi 18, Mobi 30 and Mobi 50 If you’re on Mobi 80, there will be no additional charges ($0.00) after fully utilizing your data bundle. Fair Usage Policy applies.

1. Where can I pay my Mobi bills?

You can pay your bills via:

1. MyDST Website here

2. MyDST app

3. DST Branches

4. DST Exclusive Dealers. Learn More >

5. DST Sales Agents

1. What are Add-Ons?

Add-ons are data packages that serves as a supplement to your existing data plan/bundle.

2. How to buy the Mobi Add-Ons?

You can buy the Mobi add-ons by dialing *433# or via MyDST app or website.

3. How to pay for the Add-Ons bought?

The amount to bought for the add-on will be charged to your monthly bill.

4. Will I be able to buy TWO (2) add-ons at the same time?

No, you are only allowed to purchase ONE (1) add-on at a time.

5. Can I cancel an add-on subscription?

No, once you have bought an add-on you will not be able to cancel it.

6. How does the add-on data package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package. For example, if the add-on data package is valid for 1 day (24 hours) and the time of the purchase is at 10:59 AM, then the add-on data package will expire at 10: 58 AM the next day.

7. Will my add-on subscription be renewed automatically?

No, the add-on subscription will not be automatically renewed upon its expiry.

8. Will I be able to use my add-on if my account is barred?

No, you will not be able to use your add-on until your account has been unbarred. Note: The validity of your add-on will remain the same.

9. How do I check my add-on balance?

You can check your add-on by dialing *433# or via MyDST app or website.

10. Will I be notified if I have fully utilised my add-on?

Yes, you will be notified via an SMS notification once your add-on is utilised by 80% and once it has been fully utilised (100%). Note: You will not receive an SMS notification once your add-on data package expires.

11. What will happen once I have fully utilised my local data bundle?

For Mobi30 and Mobi50 subscribers, you will be charged at $0.01/200KB after fully utilising your data bundle.

For Mobi80, you will not be charged with additional charges but your speed will be regulated to not more than 512kbps

1. What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows our Mobi subscribers to utilise data whilst being in Singapore and Malaysia without having the need to change their SIM card (only applicable with DST roaming partners).

2. How do I subscribe to a data roaming add-on?

Dial *410# and you will be directed to a menu of the available data roaming add-ons.

Note: You will also be able to check your data roaming add-on balance and validity by dialing *410#

3. How will I be charged when I purchase a data roaming add-on package?

The amount to purchase the data roaming add-on package will be deducted from your credit balance.

4. How will I know if my purchase has been confirmed and is successful?

You will receive an SMS notification to notify you that you have successfully purchased a data roaming add-on package.

5. How does the data roaming add-on package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package regardless of the time zone. For example, if the add-on data package is valid for 3 day (72 hours) and the time of the purchase is at 1PM, then the add-on data package will expire in the next 3 days at 12:59PM.

6. What if I can’t connect to the network carrier that I selected upon purchasing a data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please contact our DSTCare at +6738987151 for further assistance.

7. Who should I contact if I had encountered a problem(s) when using DST Roaming services while abroad?

Please contact our DSTCare at +6738987151 if you’ve encounted any issues while abroad and for further assistance.

1. Where can I register to Freedom?

You can register to Freedom at:

1. DST Website here

2. DST Branches

3. DST Exclusive Dealers. Learn More >

4. DST Sales Agents

2. What do I need to pay for during registration?

Please refer below for the registration fees for our Freedom:

For New and Switch to DST Subscribers:

1. One (1) month advance rental

2. Deposit (Depends on which plan you choose)

3. How much is the registration fee?

The registration fee for the Freedom plans are as below:

1. What are the USSD codes for Freedom?

Dial the USSD codes below to:

Check your local data balance – *401#

Check your current bill – *402#

Check and purchase add-on data packages – *433#

2. What will happen if I have fully utilised my monthly local data bundle?

Once you have fully utilised your monthly local data bundle, your Internet connection will be suspended. Note: You can purchase add-on data to continue using our Freedom service. More info on Freedom Add-Ons here.

3. Will I be notified if I have fully utilised my monthly local data bundle?

Yes, you will be notified via an SMS notification once you have utilised your monthly local data bundle by 80% and once it has been fully utilised (100%).

1. What are Add-Ons?

Add-ons are data packages that serves as a supplement to your existing data plan/bundle.

2. How to buy the Freedom Add-Ons?

You can buy the Freedom add-ons by dialing *433# or via MyDST app or website.

3. How to pay for the Add-Ons bought?

The amount to bought for the add-on will be charged to your monthly bill

1. What is an EduPack add-on?

EduPack add-on is a value add-on data package introduced specifically for the use of e-learning applications and platforms which are used by educational institutions for online learning purposes. Below is the list of the e-learning applications and platforms that are covered by the EduPack add-on, which are defined and identified by the Ministry of Education (MOE) as of 1 May 2020:

  1. OneDrive
  2. Zoom
  3. Google Drive
  4. Microsoft Teams
  5. Google Classroom
  6. Google Hangout Meets
  7. https://teachbrunei.moe.gov.bn
  8. http://resource.moe.gov.bn
  9. https://ubd.instructure.com
  10. http://moodle.utb.edu.bn
  11. https://institutteknologibrunei.sharepoint.com
  12. https://institutteknologibrunei-my.sharepoint.com
  13. http://www.unissa.edu.bn/lms
  14. https://lms.pb.edu.bn/
  15. https://politeknik365.sharepoint.com
  16. https://politeknik365-my.sharepoint.com
  17. https://ibtebrunei.sharepoint.com
  18. https://ibtebrunei-my.sharepoint.com
  19. https://jis.fireflycloud.asia
  20. https://www.isb.edu.bn
  21. https://isbpre-kindergartenblog.blogspot.com/
  22. https://isbkindergartenblog.blogspot.com/
  23. https://isbreceptionblog.blogspot.com/
  24. https://isbyr1blog.blogspot.com/
  25. https://isbyr2blog.blogspot.com/
  26. https://isbyr3blog.blogspot.com/
  27. https://acisbedu-my.sharepoint.com
  28. https://acisbedu.sharepoint.com
  29. https://isbrunei.edulinkone.com
  30. https://isbrunei.managebac.com
  31. www.ccctmacademy.edu.bn
  32. http://kemudainstitute.com/index.php/lms/
  33. http://lms.kolejigs.com/
  34. http://lcb.kcbonline.org/moodle/login/index.php
  35. https://mvpuat.itrackglobal.com/
  36. https://uniecvirtual.unitar.my/
  37. https://jpibrunei.sharepoint.com
  38. https://jpibrunei-my.sharepoint
  39. Microsoft OneNote

More E-learning apps and Platforms will be available soon.

2. Is the EduPack add-on available for everyone?

The EduPack add-ons are available to be purchased by our Easi and Mobi subscribers via MyDST App, MyDST website or USSD *133# (Easi) / *433# (Mobi).

3. Can I buy an EduPack add-on when I’m currently subscribed to an add-on data package?

Yes, you can purchase an EduPack add-on even if you still have an active add-on data or Combo Plan.

4. How can I check my EduPack add-on usage?

You can check your add-on data usage via MyDST App, MyDST website or USSD *133# (Easi) / *433# (Mobi).

Download the MyDST app today:

Or you can go to our MyDST Website here.

5. Will I be notified if I have fully utilized my EduPack add-on?

Yes, you will be notified via an SMS notification once your add-on is utilized by 80% and once more when you have fully utilized it (100%).

6. Will I be able to buy 2 EduPack add-on at the same time?

You will not be able to purchase more than one EduPack add-on at a time. However, you can purchase an add-on data package or a Combo Plan on top of your active EduPack add-on.

7. I have bought both an EduPack add-on and add-on data package at the same time. Which add-on data will be used first?

It will depend on what you use your data for. Your EduPack add-on will be utilized when you are accessing any one of the listed e-learning applications and platforms mentioned above, and your normal add-on data package or Combo Plan (if any) will be utilized when you use your data for other purposes.

8. I currently have an ongoing add-on data package before I purchased the EduPack add-on. Will my EduPack add-on be used once my earlier add-on data has been used up?

No, the add-on utilized will depend on what you use your data for. Your EduPack add-on will be utilized when you are accessing any one of the listed e-learning applications and platforms mentioned above, and your normal add-on data package or Combo Plan (if any) will be utilized when you use your data for other purposes.

9. Will I be throttled if I have fully utilized my EduPack add-on?

No, you can continue to enjoy an Internet experience using your normal add-on data package (if any) once you have fully utilized your EduPack add-on.

10. Is the EduPack add-on available for Infinity subscribers?

The EduPack add-ons are only available for our Easi and Mobi subscribers. However as announced by UNN last march, Infinity subscribers are already given a special access to all the eLearning applications and platforms even when your data plan has reached its quota.

1. What is EduPack Infinity?

Infinity subscribers are given a special access to all the eLearning applications and platforms even when you have fully utilised your monthly data.

2. List of Applications

OneNote Class Notebook

SharePoint

Outlook (Email)

Teams (Web based and Desktop)

Forms

Stream

Word

Excel

PowerPoint

Whiteboard

Sway

Adobe Creative Cloud (Adobe CC)

Adobe CC Updates

Edmodo

Google Classroom

w3schools

Wix

Weebly

Quizizz

Kahoot!

Moodle

Zoom

Microsoft Office 365

BigBlueButton

GoBrunch

Miro

Stormboard

OBS-Studio

Camstudio

OpenShot

Simple Screen Recorder

MS Powerpoint

WhatsApp

AWW App (Interactive Whiteboard)

Padlet

Apowersoft

Adobe Spark

Bigo Video

Canvas

Skype

Google Apps

Telegram

Blackboard

Edjet.com

LinkedIn Learning

Udemy.com

UBD CANVAS

IBTE LMS

Microsoft Teams

PB LMS

Ed Puzzle

Unissa LMS

3. List of eLearning Sites

ainpop.com *youris.com *technologystudent.com *scratch.com
breakoutedu.com *yahmad.co.uk *teamviewer.com *scoop.com
canva.com *xtremepapers.com *teachyourmonstertoread.com *s-cool.co.uk
canvas.instructure.com *worksheetfun.com *teachpe.com *scienceworksheet.com
classcraft.com *wootmath.com *teachifyme.com *sciencekids.co.nz
classroom.google.com *wiley.com *teach-ict.com *schoology.com
discover.techsmith.com *wikipedia.org *teacherstarter.com *sbcsocialstudies.wixsite.com
discoveryeducation.com *whatsapp.web.com *teacherspayteacher.com *savemyexams.co.uk
docs.google.com *whatsapp.com *tatabahasabm.tripod.com *rsc.org
doitgenially.com *weareteachers.com *tastemade.co.uk *royalsocietypublishing.org
drive.google.com *watercolorpainting.com *Superteacherworksheet.com *revisesociology.com
edmodo.com *watercoloraffair.com *studyladdder.com *makemegenius.com
edpuzzle.com *vertex42.com *study.com *magemath.com
edu.bn *uniteforliteracy.com *studentartguide.com *lsuagcenter.com
education.minecraft.net *unfoundation.org *starfall.com *login.microsoftonline.com
education.skype.com *typingtest.com *srberibi.moe.edu.bn *liveworksheets.com
education.ti.com *typing.com *nuffieldfoundation.org *literasibm.wordpress.com
elementari.io *tutor2u.net *nature.com *literactive.com
explaineverything.com *toucanbox.com *nationalgeographic.org *language-gym.com
fireflycloud.asia *tlsbook.com *mybluprint.com *KS2bbc.co.uk
goformative.com *tinyurl.com/s3rzakk *moodle.org *kids.nationalgeographic.com
socrative.com *timestables.co.uk *miro.com *kahoot.it
spark.adobe.com *timestables.com *mibsekolahrendah.wordpress.com *k5learning.com
stories.audible.com *timeanddate.com *maxpapers.com *joinmyquiz.com
tapestryjournal.com *thoughtco.com *Mathworksheets4kids.com *ixl.com
teams.microsoft.com *Primaryresources.com *mathsworksheetsland.com *islcollectives.com
ttrockstars.com *prezi.com *Mathsplayground.com *irri.org
twinkl.com *preschoolprep.com *maths-only-maths.com *ilri.org
newsela.com *play.google.com *mathsleague.com *igcseict.info
numbots.com *planetsforkids.org *mathsisfun.com *igcseaid.wordpress.com
nytimes.com *pkljaya.com *mathshell.org *iedunote.com
office.com *piximaths.co.uk *maths-drills.com *idea.org.uk
oncoursesystems.com *piximaths.com *mathsantics.com *ict-lounge.com
onenote.com *pinterest.com *maths-aids.com *ib.bioninja.com.au
outlook.office.com *pin.it *maths4everyone.com *homeschoolmath.net
parlayideas.com *physicsnet.co.uk *mathplayground.com *brainscape.com
pbskids.org *physicsandmathstutors.com *math-play.com *brainpop.com
peergrade.io *physicsandmathstutor.com *mathematicshed.com *borneobulettin.com
pobble365.com *pelitabrunei.com *math-drills.com *bookwidgets.com
polleverywhere.com *pearsonactivelearn.com *math.com *bmspm.net
questiaschool.com *peacecorps.gov *mathantics.com *blogspot.com
quizizz.com *pastpapers.co *math-aids.com *bizbrunei.com
quizlet.com *pandai.org *easyclassroom.com *bit.ly/Primary-ShortStories
readtheory.org *oxforowl.co.uk *easyclass.com *bit.ly/3aZLNff
repl.it *oxford.co.uk *earthcalendar.net *biology-pages.info
scholastic.com *outlook.com *ducksters.com *biologymad.com
scratch.mit.edu *onlinemathlearning.com *drfrostmaths.com *biologyinmotion.com
sharepoint.com *onestopenglish.com *discord.com *bgfl.org/bgfl/custom/resources-ftp/client-ftp/IGS2/maths/percentages/indes.html
skype.com *office365.com *discordapp.com *bewellplayed.com
ubd.instructure.com *nutrition.org.uk *diagnosticquestions.com *bbc.com
vidcode.com *golearngeo.wordpress.com *corbettmaths.com *arizona.edu
vocabulary.com *gmail.com *comsci2020.edublogs.org *algebra-class.com
vooks.com *globalcitizen.org *codehs.com *agprofessional.com
w3schools.com *gimkit.com *codecombat.com *acisb.musicfirst.co.uk
weebly.com *getepic.com *cliffnotes.com *academia.edu
weteachwell.com *geogebra.com *classting.com *ABCya.com
go.smarttech.com *gardenguides.com *classroommagazines.scholastic.com *aaamath.com
inthinking.net *gamestolearnenglish.com *cimt.org.uk *readworks.org
isbkindergartenblog.blogspot.com *funworksheet.com *cikgusuguz.com.my *ptetbiology.weebly.com
isbpre-kindergartenblog.blogspot.com *funbrain.com *chemguide.co.uk *resources.hwb.wales.gov.uk
isbreceptionblog.blogspot.com *foodafactoflife.org.uk *cellsalive.com *greatist.com
isbyr1blog.blogspot.com *evolution.berkeley.edu *careertrend.com *havefunteaching.com
isbyr2blog.blogspot.com *evantoh23.wordpress.com *carbon.green-brunei.com *havefunreading.com
isbyr3blog.blogspot.com *eslfast.com *cambridgeinternational.org *PrimaryTeacherresources.com
isbyr4blog.blogspot.com *en.islcollective.com *buzzmath.com *gophersport.com
isbyr5blog.blogspot.com *englishworksheetsland.com *businessinsider.com spellingcity.com
isbyr6blog.blogspot.com *e-learningforkids.org *brudirect.com explaineverything.com
kahoot.com *eedi.com *britishcouncil.org getepic.com
kamiapp.com *eduwebtv.moe.edu.my *sparklebox.co.uk mysteryscience.com
loom.com *edulinkone.com *socreative.com parlayideas.com
lpages.co *edu.google.com *socrativelearning.com sutori.com
managebac.com *educators.brainpop.com *slideshare.com kognity.com
mangahigh.com *Education.com *sites.google.com nearpod.com
microsoft.com *edheads.org *shuttletime.bwfbadminton.com chromebookapphub.withgoogle.com/educators
microsoftstream.com *easylearn.com *shortcutstv.com teachfromhome.google
mobileguardian.com *thinkib.net *shodor.org
drive.google.com/drive/folders/1VipbmytyUVINjIQ2VsxS5zezVgsfUFJb
mouse.org *theplanetstoday.com *sheppardsoftware.com classroom.google.com
mysteryscience.com *theguardian.com *seronoknyabelajar.wordpress.com nearpod.com
wetransfer.com *thegeographeronline.net *senaraiperibahasa.com peardeck.com
wix.com *thebalancesmb.com *seesaw.me pearson.com
www.myimaths.com *tes.co.uk *scribbletogether.com seesaw.me
www.onenote.com *telegram.org *scratch.com wevideo.com
www.pearsonactivelearn.com *telegram.com *scoop.com
zoho.com *ted.com *s-cool.co.uk
zoom.us *technologystudents.com *scienceworksheet.com