Frequently Asked Questions

1. What is an EduPack add-on?

EduPack add-on is a value add-on data package introduced specifically for the use of e-learning applications and platforms which are used by educational institutions for online learning purposes. Below is the list of the e-learning applications and platforms that are covered by the EduPack add-on, which are defined and identified by the Ministry of Education (MOE) as of 1 May 2020:

  1. OneDrive
  2. Zoom
  3. Google Drive
  4. Microsoft Teams
  5. Google Classroom
  6. Google Hangout Meets
  7. https://teachbrunei.moe.gov.bn
  8. http://resource.moe.gov.bn
  9. https://ubd.instructure.com
  10. http://moodle.utb.edu.bn
  11. https://institutteknologibrunei.sharepoint.com
  12. https://institutteknologibrunei-my.sharepoint.com
  13. http://www.unissa.edu.bn/lms
  14. https://lms.pb.edu.bn/
  15. https://politeknik365.sharepoint.com
  16. https://politeknik365-my.sharepoint.com
  17. https://ibtebrunei.sharepoint.com
  18. https://ibtebrunei-my.sharepoint.com
  19. https://jis.fireflycloud.asia
  20. https://www.isb.edu.bn
  21. https://isbpre-kindergartenblog.blogspot.com/
  22. https://isbkindergartenblog.blogspot.com/
  23. https://isbreceptionblog.blogspot.com/
  24. https://isbyr1blog.blogspot.com/
  25. https://isbyr2blog.blogspot.com/
  26. https://isbyr3blog.blogspot.com/
  27. https://acisbedu-my.sharepoint.com
  28. https://acisbedu.sharepoint.com
  29. https://isbrunei.edulinkone.com
  30. https://isbrunei.managebac.com
  31. www.ccctmacademy.edu.bn
  32. http://kemudainstitute.com/index.php/lms/
  33. http://lms.kolejigs.com/
  34. http://lcb.kcbonline.org/moodle/login/index.php
  35. https://mvpuat.itrackglobal.com/
  36. https://uniecvirtual.unitar.my/
  37. https://jpibrunei.sharepoint.com
  38. https://jpibrunei-my.sharepoint
  39. Microsoft OneNote

More E-learning apps and Platforms will be available soon.

2. Is the EduPack add-on available for everyone?

The EduPack add-ons are available to be purchased by our Easi, Mobi and GO!broadband subscribers via MyDST App or USSD *133# (Easi) / *433# (Mobi and GO!broadband).

3. Can I buy an EduPack add-on when I’m currently subscribed to an add-on data package?

Yes, you can purchase an EduPack add-on even if you still have an active add-on data or Combo Plan.

4. How can I check my EduPack add-on usage?

You can check your add-on data usage via MyDST App or USSD *133# (Easi) / *433# (Mobi and GO!broadband).

5. Will I be notified if I have fully utilized my EduPack add-on?

Yes, you will be notified via an SMS notification once your add-on is utilized by 80% and once more when you have fully utilized it (100%).

6. Will I be able to buy 2 EduPack add-on at the same time?

No, you will not be able to purchase more than one EduPack add-on at a time. However, you can purchase an add-on data package or a Combo Plan on top of your active EduPack add-on.

7. I have bought both an EduPack add-on and add-on data package at the same time. Which add-on data will be used first?

It will depend on what you use your data for. Your EduPack add-on will be utilized when you are accessing any one of the listed e-learning applications and platforms mentioned above, and your normal add-on data package or Combo Plan (if any) will be utilized when you use your data for other purposes.

8. I currently have an ongoing add-on data package before I purchased the EduPack add-on. Will my EduPack add-on be used once my earlier add-on data has been used up?

No, the add-on utilized will depend on what you use your data for. Your EduPack add-on will be utilized when you are accessing any one of the listed e-learning applications and platforms mentioned above, and your normal add-on data package or Combo Plan (if any) will be utilized when you use your data for other purposes.

9. Will I be throttled if I have fully utilized my EduPack add-on?

No, you can continue to enjoy an Internet experience using your normal add-on data package (if any) once you have fully utilized your EduPack add-on.

10. Is the EduPack add-on available for Infinity subscribers?

No, the EduPack add-ons are only available for our Easi, Mobi and GO!broadband subscribers. However as announced by UNN last march, Infinity subscribers are already given a special access to all the eLearning applications and platforms even when your data plan has reached its quota.

1. What is Annual License Fee? Apakah yang dimaksudkan dengan Yuran Lesen Tahunan?

Annual License Fee refers to the Cellular Mobile Subscriber License i.e. the B$25.00 fee that every mobile subscriber pays. The Annual License Fee or the Cellular Mobile Subscriber License is regulated and imposed by the AITI under the Telecommunications (Radio-Communication) Regulations, 2013.

It is charged starting on the date of registration, and then annually on each anniversary until termination of the services.

Yuran Lesen Tahunan merujuk kepada Lesen Pelanggan Mudah Alih Selular, iaitu bayaran sejumlah B$25.00 yang dibayar oleh setiap pelanggan mudah alih. Yuran Lesen Tahunan atau Lesen Pelanggan Mudah Alih Selular diatur dan dikenakan oleh AITI di bawah Peraturan Telekomunikasi (Radio-Komunikasi), 2013.

Ianya akan dikenakan bermula pada tarikh pendaftaran, dan secara automatik akan dikenakan bayaran setiap tahun berikutnya pada (tarikh hari mula pendaftaran) sehingga penamatan perkhidmatan.

2. What will happen to the Annual License Fee?

Apakah yang akan terjadi kepada Bayaran Yuran Lesen Tahunan?

The Annual License Fee of B$25.00 will be reduced to $0.00 as of 24th January 2020 at 12:01am

Yuran Bayaran Lesen Tahunan sebanyak B$25.00 akan dikurangkan menjadi B$0.00 pada 24 Januari 2020, 12:01 pagi.

3. How is everyone affected with the new announcement on Annual License Fee?

Bagaimanakah semua orang terpengaruh dengan pengumuman baru mengenai Bayaran Lesen Tahunan ini?

Starting on 20th April 2020, you will no longer be required to pay for the Annual License Fee. Any Annual License Fee paid between 24th January 2020 to 19th April 2020 will be given a refund.

Bermula pada 20hb April 2020, biskita tidak akan dikenakan Bayaran Yuran Lesen Tahunan. Sebarang Bayaran Yuran Lesen Tahunan yang telah dibayar pada 24hb Januari 2020 hingga 19hb April 2020 akan dibayar balik.(dikembalikan)

4. My next Annual License Fee is due on 1st October 2020. Will I be charged?

Bayaran Yuran Lesen Tahunan saya yang seterusnya ialah pada 1hb Oktober 2020. Adakah saya akan dikenakan bayaran?

No, you will not be charged with the Annual License Fee since it has officially been removed as of 24th January 2020.

Tidak, biskita tidak akan dikenakan Bayaran Yuran Lesen Tahunan kerana ia telah ditiadakan secara rasmi pada 24 Januari 2020.

5. Will this be implemented permanently or is it only for a period of time?

Adakah ini akan dilaksanakan secara kekal atau hanya untuk jangka waktu tertentu?

As of 24th January 2020, the Annual License Fee has officially been removed.

Bermula pada 24hb Januari 2020, Bayaran Yuran Lesen Tahunan pelanggan telah ditiadakan secara rasmi.

6. Is everyone entitled to not pay for the Annual License Fee or is it limited to certain people?

Adakah pengecualian Bayaran Yuran Lisen Tahunan ini dikhususkan kepada semua pelanggan atau hanya cuma untuk golongan pelanggan yang tertentu sahaja?

Once the official announcement has been made, the removal of the B$25.00 Annual License Fee will be applicable to everyone.

Sebaik saja pengumuman rasmi dibuat, sistem pengecualian Bayaran Lesen Tahunan B$25.00 akan dikenakan / di selaraskan untuk semua pelanggan

1. Do I need to request for a refund or will I be refunded automatically?

Adakah saya perlu memohon untuk pembayaran balik atau saya akan dibayar balik secara automatik?

If your Annual License Fee was due on or after the 24th of January 2020, the amount you paid for your Annual License Fee will automatically be refunded to your account.

Jika sekiranya tarikh Yuran Lesen Tahunan biskita telah mansuh atau selepas 24 Januari 2020, jumlah untuk Bayaran Yuran Lesen Tahunan biskita akan dikembalikan ke akaun biskita secara automatik.

2. How long does it take to process my refund?

Berapa lama masa yang diperlukan untuk memproses pembayaran balik saya?

The refund process will take up to 30 days from the official announcement on 20th April 2020.

Proses pengembalian wang akan memakan masa dalam 30 hari dari pengumuman rasmi pada 20hb April 2020.

3. Will I be refunded with cash or will it be refunded to my credit balance or bill?

Adakah saya akan dikembalikan dengan wang tunai atau akan dikembalikan ke baki kredit atau bil saya?

For postpaid subscribers, your refund will appear as a rebate adjustment in your next monthly bill.

For prepaid subscribers, your refund will be added to your credit balance.

Untuk pelanggan pascabayar, bayaran balik Yuran Lesen Tahunan biskita akan muncul sebagai pelarasan rebat dalam bil bulanan biskita yang seterusnya.

Untuk pelanggan prabayar, bayaran balik biskita akan ditambahkan ke baki kredit biskita.

4. Who should I contact for more information about the fund process and status?

Siapakah yang harus saya hubungi untuk mendapatkan maklumat lanjut mengenai proses dan status pembayaran balik?

You can contact us by dropping us a DM on our Social Media @dstbn, submitting your inquiry on our website at www.dst.com.bn/contact, visiting your nearest DST branch or call us at our DSTCare 151.

For Corporate customers, you can send us an email to business@dst.com.bn

Biskita boleh menghubungi kami dengan mengirimkan DM di Media Sosial kami @dstbn, menghantar pertanyaan biskita melalui memuat turun laman web kami di www.dst.com.bn/contact, mengunjungi cawangan DST terdekat atau hubungi kami di DSTCare 151.

Untuk pelanggan Korporat, biskita boleh menghantar e-mel kepada kami ke business@dst.com.bn

5. How do I know if my refund is successful/completed?

Bagaimanakah saya boleh tahu sekiranya pembayaran balik saya berjaya/selesai?

Once you have been successfully refunded either through a rebate adjustment in your next bill cycle (for postpaid subscribers) or added into your credit balance (for prepaid subscribers), we will notify you by sending an SMS notification.

Setelah prosesss dan berjaya dibayar balik melalui pelarasan rebat dalam kitaran bil seterusnya (untuk pelanggan pascabayar) atau dimasukkan ke dalam baki kredit biskita (untuk pelanggan prabayar), kami akan memberitahu biskita dengan mengirimkan pemberitahuan SMS.

6. My Annual License Fee was due on the 24th of January 2020 and I had paid to mobile service provider A, but on 25th January 2020 I have ported my number to mobile service provider B. Which mobile service provider will refund my Annual License Fee?

Jika sekiranya Bayaran Yuran Lesen Tahunan saya telah mansuh pada 24 Januari 2020 dan saya telah membayar kepada penyedia perkhidmatan mudah alih A, dan tetapi pada 25 Januari 2020 saya telah menghantar nombor saya kepada penyedia perkhidmatan mudah alih B. Pembekal perkhidmatan mudah alih mana yang akan mengembalikan Bayaran Lesen Tahunan saya?

Your previous mobile service provider (mobile service provider A) will refund your Annual License Fee.

Penyedia perkhidmatan mudah alih biskita sebelumnya (penyedia perkhidmatan mudah alih A) akan mengembalikan Bayaran Yuran Lesen Tahunan biskita.

7. I recently changed the ownership of my number to a relative’s name but I had paid for the Annual License Fee before the transfer was made. Who will receive the refund?

Saya baru-baru ini menukar pemilikan nombor saya menjadi nama saudara saya tetapi saya telah membayar Bayaran Yuran Lesen Tahunan sebelum pemindahan dilakukan. Siapakah yang akan menerima bayaran balik?

In the case of a transfer of ownership, the refund of the Annual License Fee which was due and paid on or after 24th January 2020 will be made to the new registered owner. However, it is the new registered owner’s responsibility to remit the refund to the previous owner who had paid for the Annual License Fee.

Sekiranya berlaku penukaran hak milik, pengembalian Bayaran Yuran Lesen Tahunan yang telah mansuh dan dibayar pada atau selepas 24 Januari 2020 akan dibuat kepada pemilik berdaftar yang baru. Bagaimanapun, adalah tanggungjawab pemilik baru yang berdaftar untuk mengembalikan wang kepada pemilik sebelumnya yang telah membayar Bayaran Yuran Lesen Tahunan.

1. Who will be entitled for the refund?

Siapakah yang berhak mendapat bayaran balik?

All prepaid and postpaid subscribers whose Annual License Fee was due and paid on or after the 24th of January 2020. Including subscribers whose accounts have been suspended or terminated after paying the Annual License Fee.

Semua pelanggan prabayar Prima dan pascabayar Easi yang mempunyai Yuran Lesen Tahunan yang sudah mansuh tarikh pembayarannya atau selepas 24hb Januari 2020. Ini juga termasuk pelanggan yang akaunnya telah digantung atau ditamatkan setelah membayar Yuran Lesen Tahunan.

2. Who is not entitled for the refund?

Siapakah yang tidak berhak mendapat bayaran balik?

As per AITI, only those subscribers whose Annual License Fee was due and paid on or after the 24th of January 2020 will be entitled for the refund.

Seperti yang di sahkan oleh AITI, hanya pelanggan yang telah mansuh Bayaran Yuran Lesen Tahunannya atau selepas 24hb Januari 2020 yang berhak mendapat bayaran balik.

Those subscribers whose Annual License Fee was due and paid before the 24th of January 2020 will not be refunded.

Kepada Pelanggan yang mempunyai tuntutan Yuran Bayaran Lesen Tahunan yang sudah mansuh dan sudah dibayar sebelum 24 Januari 2020 tidak akan dikembalikan.

1. How much will I be refunded?

Berapa banyak akan dikembalikan kepada saya?

For postpaid subscribers, you will be refunded back with the full B$25.00.

Untuk pelanggan pascabayar, biskita akan dikembalikan dengan B$25.00 sepenuhnya.

For prepaid subscribers, the amount refunded will be based on the amount deducted from your credit balance.

Untuk pelanggan prabayar, jumlah yang dikembalikan akan berdasarkan pada jumlah yang ditolak dari baki kredit biskita.

2. How will I receive my refund?

Bagaimanakah saya akan menerima bayaran balik saya?

For postpaid subscribers, your refund will appear as a rebate adjustment in your next monthly bill.

Untuk pelanggan pascabayar, bayaran balik biskita akan muncul sebagai pelarasan rebat dalam bil bulanan biskita yang seterusnya.

For prepaid subscribers, your refund will be credited back to your credit balance.

Untuk pelanggan prabayar, bayaran balik biskita akan dikembalikan kepada baki kredit biskita.

For terminated accounts that had paid their Annual License Fee on or after 24th January 2020, you will be refunded directly to your bank account.

Untuk akaun yang ditamatkan yang telah membayar Yuran Lesen Tahunan mereka pada atau selepas 24 Januari 2020, biskita akan dikembalikan terus ke akaun bank biskita.

1. Since the Annual License Fee is removed, how much is the registration fee to register to Mobi?

Setelah pengumuman pengecualian YuranBayaran Lesen Tahunan ditiadakan, berapakah jumlah bayaran pendaftaran untuk mendaftar ke Mobi?

Thank you for your interest in our Mobi! Please refer below for the registration fees for our Mobi;

For New and Port-In Subscribers:

Deposit (Depends on which plan you choose)

For Easi to Mobi Subscribers:

One (1) month advance rental

Bayaran Pendahuluan / Deposit (Depends on which plan you choose)

$10 migration fee

Terima kasih kerana berminat dengan Mobi kami! Sila rujuk di bawah untuk bayaran pendaftaran Mobi kami;

Untuk Pelanggan Baru dan Port-In:

Sewa pendahuluan satu (1) bulan

Bayaran Pendahuluan / Deposit (Tergantung kepada pelan mana yang biskita pilih)

Untuk Pelanggan Mudah ke Mobi:

Sewa pendahuluan satu (1) bulan

2.Bayaran Pendahuluan / Deposit (Tergantung kepada pelan mana yang biskita pilih)

Bayaran migrasi $10.00

2. I had terminated my Mobi account on 1st February 2020 and had registered to Freedom. I had already paid my Annual License Fee on 25th January 2020 and when I had registered for Freedom. Will I get a refund?

Saya telah menamatkan akaun perkhidmatan pakej Mobi saya pada 1 Februari 2020 dan telah mendaftar ke Freedom. Saya telah membayar Yuran Lesen Tahunan saya pada 25hb Januari 2020 dan semasa saya mendaftar untuk Freedom. Adakah saya akan mendapat bayaran balik?

Yes, the B$25.00 you have paid for your Mobi Annual License Fee will be refunded directly to your bank account. Please be informed, there is no Annual License Fee for Freedom.

Ya, sejumlah wang B$25.00 yang telah biskita lunaskan untuk Bayaran Lesen Tahunan Mobi biskita akan dikembalikan terus ke akaun bank biskita. Sila ambil maklum, bahawa tidak ada Bayaran Yuran Lesen Tahunan untuk Freedom

3. I have paid my Annual License Fee for my GO!broadband on 24th January 2020 and on 26th February 2020, I had terminated my GO!broadband and switched to Infinity. Will I get a refund?

Saya telah membayar Yuran Lesen Tahunan saya untuk GO!broadband pada 24hb Januari 2020 dan pada 26hb Februari 2020, saya telah menamatkan pelan GO!broadband saya dan beralih ke Infinity. Adakah saya akan berhak mendapat bayaran balik?

Yes, the B$25.00 you have paid for your GO!broadband Annual License Fee will be refunded directly to your back account.

Ya, sejumlah wang B$25.00 yang telah biskita bayar untuk Bayaran Yuran Lesen Tahunan Mobi biskita akan dikembalikan terus ke akaun bank biskita.

4. My Annual License Fee is charged in my April bill, but I have not made any payments. What happens to the unpaid Annual License Fee in my bill after 20th April 2020?

Tuntutan Bayaran Yuran Lesen Tahunan saya dikenakan dalam bil April saya, tetapi saya belum membuat pembayaran. Apakah yang akan berlaku dengan tuntutan Bayaran Yuran Lesen Tahunan yang belum dibayar dalam bil saya selepas 20 April 2020?

Good news! You don’t have to pay for the Annual License Fee in you April bill, it will soon be removed and you will only need to settle the remaining outstanding bill.

Berita baik! Biskita tidak perlu membayar Bayaran Lesen Tahunan dalam bil April biskita, ianya akan segera dikeluarkan (pengecualian) dan biskita hanya perlu menyelesaikan baki bil yang masih ada.

5. Is the removal of Annual License Fee also applicable to Corporate customers?

Adakah pengecualian tuntutan Bayaran Yuran Lesen Tahunan ini juga termasuk untuk pelanggan Korporat?

Yes, once the official announcement has been made, the termination of the B$25.00 Annual License Fee will be applicable to everyone.

For further inquiries related to your Corporate line, please do not hesitate to contact us via our Business email at business@dst.com.bn

Ya, setelah pengumuman rasmi dibuat, pengecualian tuntutan Bayaran Yuran Lesen Tahunan B$25.00 akan dikenakan untuk semua pelanggan.

Untuk pertanyaan lebih lanjut yang berkaitan dengan talian Korporat biskita, sila hubungi kami melalui e-mel Perniagaan kami di business@dst.com.bn

1. My Easi was suspended because I did not pay my Annual License Fee in full due to insufficient credit. Will I be refunded?

Akaun perkhidamatan Easi saya digantung kerana saya tidak membayar tuntutan Bayaran Yuran Lesen Tahunan saya sepenuhnya kerana baki kredit tidak mencukupi. Adakah saya akan dikembalikan?

Yes, but you will need to recharge your credit first to reactivate your number to receive the refund.

Ya, tetapi biskita perlu mengisi semula kredit biskita terlebih dahulu untuk mengaktifkan semula nombor biskita bagi menerima / penerimaan bayaran balik.

2. I had migrated my Mobi to Easi recently but I had paid my Annual License Fee when my number was still under my Mobi subscription. How will I be refunded?

Saya telah memindahkan perkhidmatan Mobi saya ke Easi baru-baru ini tetapi saya telah membayar Bayaran Yuran Lesen Tahunan saya ketika nombor saya masih dalam langganan Mobi saya. Apakah saya berhak untuk menerima pembayaran balik?

The amount will be refunded into your active account, but only if your Annual License Fee was due on or after the 24th of January 2020.

Sejumlah wang / kredit akan dikembalikan ke dalam akaun aktif biskita, tetapi hanya jika Bayaran Yuran Lesen Tahunan biskita telah jatuh tempo pada atau selepas 24hb Januari 2020.

3. I have just recharged my credit with $100 which has a 300 days validity and my Annual License Fee has been deducted after the announcement has been made (e.g. 1st February 2020). Once I have been refunded by DST, will it affect my credit expiry date?

Saya baru sahaja mengisi semula kredit saya dengan jumlah kredit $100 yang mempunyai masa sah penggunaan/ langganan 300 hari dan Bayaran Yuran Lesen Tahunan saya telah ditolak setelah pengumuman dibuat (mis. 1 Februari 2020). Setelah saya dikembalikan oleh DST, adakah ia akan mempengaruhi tarikh luput kredit saya?

Your credit expiry date will not be affected when you receive the credit refund.

Tarikh luput kredit bisikita tidak akan tersasar semasa biskita menerima bayaran balik kredit

4. My Annual License Fee was due on 23rd January 2020 but only B$10.00 was deducted due to insufficient credit balance. I had paid the remaining B$15.00 on 24th January 2020. Will my B$15.00 credit be refunded back to me?

Tuntutan Bayaran Yuran Lesen Tahunan saya telah jatuh tempoh sah pada 23hb Januari 2020 tetapi hanya sejumlah B$10.00 yang ditolak kerana baki kredit tidak mencukupi. Saya telah membayar baki B$15.00 pada 24 Januari 2020. Adakah kredit B$15.00 saya akan dikembalikan kepada saya?

No, you will not be refunded back for the amount paid for the Annual License Fee as the refund is only applicable to those Annual License Fee which is due on or after the 24th of January 2020.

Tidak, sejumlah wang biskita tidak akan dikembalikan untuk jumlah yang dibayar untuk Tuntutan Bayaran Yuran Lesen Tahunan kerana bayaran balik hanya berlaku untuk Bayaran Yuran Lesen Tahunan yang akan jatuh tempoh pada atau selepas 24hb Januari 2020.

1. Why is my service installation appointment given at a very later date? (New applications starting from 14th April 2020)

UNN is implementing precautionary measures due to the outbreak of COVID19, and they are reducing the number of fixed broadband service installations per day to help minimise the risk of transmission and to ensure adequate resources are available to perform the work assigned on a daily basis. Therefore, appointments are being set according to the agreed number of installations per day and this might affect the allocated appointments and installation waiting time.

2. Kenapa penjanjian untuk permasangan di jadualkan di tarikh yang jauh. (Bagi permohonan mulai 14hb April 2020)?

UNN kini telah melaksanaan langkah berjaga-jaga disebabkan penularan wabak COVID19, dan telah mengurangkan jumlah pemasangan “fixed broadband”. Perlaksanaan ini adalah untuk mengurangkan risiko jangkitan serta memastikan sumber tenaga yang mencukupi setiap hari. Dengan ini, semua penjanjian telah dijadualkan mengikut jumlah permasangan harian dan ini juga turut menjejaskan tarikh permasangan.

3. My appointment was supposed to be on xx/xx/xxxx date, but UNN did not show up. Why?

Due to the current pandemic of COVID19, we can see an increasing trend of people working from home, students and teachers implementing online learning, etc. This has mirrored an increase in demand of fixed broadband applications throughout all telecommunication companies. In such situation, UNN have been receiving an overwhelming number of appointments causing an impact to the health and safety of the installers which has led to some appointments being left unattended. UNN will take responsibility on this, and will reschedule these appointments. At the same time, UNN will continue to strive and accommodate to the customers by increasing the number of installers in due time in addition to the precautionary measures put in place to prevent unattended appointments.

4. Penjanjian pemasangan saya telah dijadualkan pada xx/xx/xxxx. Akan tetapi, kenapakah pihak UNN tidak hadir?

Dengan situasi pandemik COVID19, pihak kami telah melihat trend pengguna berkerja dari rumah, penuntut-penuntut dan guru-guru telah meningkat, diikuti dengan perlaksanaan pembelajaran “online”. Trend ini telah meningkatkan permintaan untuk perkhidmatan “Fixed Broadband” melalui syarikat telekomunikasi. Dengan situasi ini, UNN telah menerima jumlah penjanjian pemasangan yang banyak dan ini boleh meninggalkan kesan kepada kesihatan dan keselamatan pemasang. Ini juga telah menyebabkan penangguhan penjanjian pemasangan. UNN kini mencuba sedaya upaya untuk memenuhi permintaan dengan menambahkan pemasang (installer).

5. How long is UNN SLA for installation?

The standard SLA for installation will be 7 days, starting from the date of appointment.

6. Berapa lama “UNN SLA” untuk proses pemasangan?

“UNN SLA” untuk pemasangan adalah dalam masa 7 hari, mulai dari tarikh penjanjian.

7. Why was the installer unable to complete the installation during their first visit?

In some instances, further works may be required in order to successfully complete your installation due to infrastructure issues such as further civil works, ducting issues, broken cables, pole replacement, etc. Should any of these issues arise, the installer will inform you beforehand or contact us through our website.

8. Kenapa kerja penyiapan pemasangan tidak dapat disiapkan kerja pada hari pasa pertama?

Perlanjutan masa dan kelewatan penyiapan kerja kerja pemasangan pada fasa pertama mungkin akan berlaku di sebabkan oleh isu infrastruktur yang memerlukan kerja kerja sivil yang lebih lanjut seperti keadaan cuaca, beberapa analisa faktor permasaalahan kabel, perubahan rekabentuk, penukaran tiang dan yang lainnya yang mana memerlukan perlaksanaan tambahan termasuk penyelenggaraan mekanikal dan eletrikal. Pihak pembekal (UNN) akan memaklumkan awda / biskita terlebih dahulu jika mereka mengalami isu-isu ini.

9. How can we get an update of our service installation status?

You can contact our DSTCare 151 to find out your service installation status.

10. Bagaimana saya dapat mengetahui status permasangan kami?

Biskita boleh menghubungi DSTCare 151 untuk mengetahui status pemasangan biskita.

1. Why is my service installation appointment given at a very later date? (New applications starting from 14th April 2020)

UNN is implementing precautionary measures due to the outbreak of COVID19, and they are reducing the number of fixed broadband service installations per day to help minimise the risk of transmission and to ensure adequate resources are available to perform the work assigned on a daily basis. Therefore, appointments are being set according to the agreed number of installations per day and this might affect the allocated appointments and installation waiting time.

2. My appointment was supposed to be on xxx date, but UNN did not show up. Why?

Due to the current pandemic of COVID19, we can see an increasing trend of people working from home, students and teachers implementing online learning, etc. This has mirrored an increase in demand of fixed broadband applications throughout all telecommunication companies. In such situation, UNN have been receiving an overwhelming number of appointments causing an impact to the health and safety of the installers which has led to some appointments being left unattended. UNN will take responsibility on this, and will reschedule these appointments. At the same time, UNN will continue to strive and accommodate to the customers by increasing the number of installers in due time in addition to the precautionary measures put in place to prevent unattended appointments.

3. How long is UNN SLA for installation?

The standard SLA for installation will be 7 days, starting from the date of appointment.

4. Why was the installer unable to complete the installation during their first visit?

In some instances, further works may be required in order to successfully complete your installation due to infrastructure issues such as further civil works, ducting issues, broken cables, pole replacement, etc. Should any of these issues arise, the installer will inform you beforehand or contact us through our website.

5. How can we get an update of our service installation status?

You can contact our DSTCare 151 to find out your service installation status.

6. Where are the locations that are FFTH network ready / How do I know if my area is FTTH ready for DST FTTH?

You can check the locations where Infinity is available at www.dst.com.bn

7. How can I subscribe to this service?

Customers residing in the above mention areas (subjected to survey after application) can subscribe through:

  1. DST branches,
  2. DST Order Portal,
  3. DST Dealers and Retailers

8. Do I need to pay for any fees?

When you switch to Infinity, If you are an existing Telbru’s e-speed (copper) or FTTH (fiber) customer, you do not have to pay any fees. Your modem will only be replaced with a new ONT modem if you are an e-speed (copper) customer. If you are already using FTTH (fiber) only the plan will be changed and you will still be using your modem as it will not be replaced. However, if you are new Infinity customer i.e no copper or fiber yet, then you will need to pay $100.00 for the registration fee and the ONT Modem will be provided by the network provider.

9. Will there be any other extra charges for the installation?

DST will cover the internal wiring from point of entry into the house to the modem (maximum 15m). In instances where extra wiring is needed, extra cost will be borne by the customer. DST can recommend approved contractors to do the additional cabling or extension work.

10. Must I do another registration in order to change my service to Infinity?

Yes, you will need to fill in the online form via DST order portal. You may visit this link or any DST branches.

11. What are the requirements to sign up to Infinity?

As long as you are 18 years old and above and your service address is fibre ready, you are eligible to sign up for our broadband services.

Visit the DST website to discover what are the latest promotion that is best suited for you. Alternatively, you can also visit our DST branches to sign up. For more information on our store address and operating hours, please visit www.dst.com.bn

To find out if your house is fibre ready, kindly check the static map on our website at www.dst.com.bn

Here is a list of the documents we need for registration:

  1. Valid identification documents (front & back),
  2. Proof of billing address (for foreign applicants only),
  3. A copy of homeowner authorization form if you are renting the house and TP installation is required,
  4. Types of Identification document (ID) we accept, Identity card,Passport,Employment Pass*,Diplomatic Identity card*,Work Permit*,Student Pass*

*Note: Employment Pass needs to have a validity period of 3 months. If ID validity is less than 3 months, a letter indicating the intent of extending is required from the employer/principal of the school. The letter must be on the company/school’s letterhead and is signed-off by the employer/principal of the school.

12. How do I know if my application is accepted?

If you have applied for Infinity through online or DST branches, upon placing your order via online order portal, an SMS will be sent to you for your acknowledgment.

1. Who can subscribe to this service?

Anyone who resides in locations that are FTTH network ready.

2. What equipment(s) will I receive and when?

You will receive a new ONT Optical Modem which will be installed on the day of installation.

3. What will happen to my existing modem when I move to Infinity?

The current modem or known as ONT is part of the FTTH infrastructure and will only be replaced upon deem necessary by UNN.

4. What is the new ONT offered with Infinity?

Depending on your current set up on service plan, DST will install a one port ONT Optical Modem if you are on voice only. If you are a new customer or if you have a three in one modem on e-speed, DST will install the FTTH ONT Optical Modem with built in wireless, 4 LAN ports for Internet and 2 RJ11 Ports for telephone. FTTH modem will need to be kept switched on to enable customers to use both the phone line and internet.

5. Can I have multiple broadband services running at once?

Yes, you can! If you wish to sign up for infinity while continuing your existing DSL or cable broadband service, there are no technical issues. Infinity uses the UNN’s Termination Point (TP) installed in your home and connects to the fibre optic Next Gen NBN infrastructure that is entirely separate from DSL or cable lines. If you wish to run multiple fibre broadband services at once, there should be no problem as well. The NLT TP has 2 ports that allows 2 fibre broadband services running at the same time. Do take note that activating the 2nd port of the TP will take around 3 working days across all households in Brunei.

6. Can I maintain or apply for split billing?

Split billing is not possible with Infinity because it is now under a single bill.

7. Can I still subscribe to any of DST offered value added services & e-products by using Infinity?

Yes, you can still enjoy other services with Infinity. You will need to fill in a form to subscribe to DST Value Added Services.

8. How long is the contract period?

The contract period is a minimum of 12 months (1 year) and maximum of 36 months (3 years).

9. When can I recontract my Infinity?

Your contract plan will be auto renewed.

10. How can I check my bandwidth?

11. Will my plan be throttled once my data is fully utilized?

Yes, upon fully utilizing your based quota your speed will be throlled. Fair usage policy applies.

12. Will I need to upgrade my pc or other equipment(s) to receive FTTH services?

No upgrade or additional equipment(s) will be required, but if you wish to enjoy the maximum benefit from the new technology, your PC should comply as a minimum to the specs below:

For Window OS Computers

For Mac OS Computers

At least Pentium 3 and above Power PC or Intel Macintosh
Minimum of 512MB RAM Minimum of 512MB RAM
Windows 2000 and above MAC OS X Version 10.2.4 and above

13. What is the Wi-Fi coverage in terms of distance?

The Wi-Fi coverage depends on the wall thickness between rooms, other Wi-Fi and interference systems in the house. But in general, for an average sized house it will cover most of the rooms in the house.

14. Will rain affect the signal transmitted from Infinity?

No, it will not.

15. Can Infinity support Fax?

Yes, it can support fax service.

16. What is the warranty period for the modem (ONT)/ telephone?

One (1) year.

17. What if the modem (ONT) is faulty within the warranty period? What should I do?

If the modem is faulty within the warranty period, please report to our Customer Care at 151 and request for it to be checked. The replacement ONT Optical Modem can be changed or purchased (the price will depend on the type of ONT Optical Modem). The warranty only covers manufacturer’s defects.

18. What if it goes faulty after 1 year?

If the modem is faulty after 1 year, you can purchase a replacement from DST.

19. I am interested to upgrade/downgrade Infinity subscription. Where can I go to subscribe?

You can visit your nearest DST branch. There will be no charges if you wish to upgrade from your current plan. However, you will be charged with $50.00 if you wish to downgrade your subscription.

20. If I upgrade/downgrade my service, will my device also change?

No, the device will still be the same.

21. What will happen to my service if the power is down?

When the power is down, your service will be disrupted. However, we highly recommend you to attach either an Uninterruptible Power Supply (UPS) or a Battery Back-up Unit (BBU) to your ONT as a backup power supply. Both UPS and BBU can be bought from most computer shops. However, not all models of the ONT modem have the BBU port.

22. What is the recommended bandwidth for us to enjoy better connection?

The recommended speed for customers to enjoy better internet connection is 3.5Mbps and above. Please note that this is subjected to the factors below.

Factors affecting Infinity Connection:

  • The number of users
  • The size of files you are downloading
  • The sites you are accessing
  • Internet Usage Patterns
  • PC (Software/Hardware)
  • Quality of internal wiring in the home/premise

23. Transfer of ownership?

You may choose to transfer your current broadband contract to another person who is at least 18 years old at the point of transfer. However, it is accepted on a case-by-case basis. Please be ensured that both transferor and transferee have no outstanding balance with us. We will accept the following scenarios and here are the supporting documents that we require:

 

Scenarios

Supporting Documents Required

Incident of Death Death Certificate
Bankruptcy Bankruptcy Letter
Imprisonment Imprisonment Notice
Divorce Divorce Papers
Relocation to Overseas Relocation letter from HR with the company’s letterhead
Moving out and transfer to a family member/housemate staying in the house Tenancy agreement/ Proof of billing address (see example here)

24. If I already have an e-bill account from my old, not DST Fibre broadband/telephone service, do I need to create another account for my FTTH?

Yes, you will need to create a new user login on DST Portal.

25. If I have another brand's cordless phone which supports voice calls, can I use it as an extension?

Yes, you can use another brand’s cordless phone, provided that it is approved by AITI.

26. Termination of Broadband Service

If you do not require your broadband service with us and would like to terminate your subscription, the main subscriber needs to let us know at least 5 working days in advance (or a maximum of 30 days in advance) and provide us with the following information:

  1. Exact date that you wish to terminate your line
  2. Subscriber’s full name, Identity card (IC) number and service address
  3. Preferred ONT collection date & timing
  4. Reason for termination

We regret to inform, if the information stated above is not given to us, we will not be able to process your request.

There will be strictly no withdrawal of the termination request once it is being processed. All services used together with the fibre broadband service such as home voice will also be terminated once your fibre broadband service is terminated.

You may submit a request to us or speak to one of our live chat agents via the link at the bottom of this article.

27. If Infinity is disconnected/terminated, will my voice services be affected?

Yes, all services will be affected.

1. Will you need to enter my house during installation?

Yes, our team will have to enter your premise and house for the installation process. Prior to the installation, our installation team will set up an appointment with you. Then, our technician will arrive at the appointed date/time and identify himself upon arrival at your premise with a DST ID card.

2. How long is the installation process?

Installation process will normally be completed within one (1) day.

3. How long will it take for the modem to be activated and is ready to use after installation?

After the installation process is complete, the modem (ONT) will be immediately activated and ready for use.

4. Will they be channeling my walls or compound?

Yes, there may be a possibility to do so in order to provide the service. DST will reinstate as best as possible. Our team will make sure that you are briefed before any work is done. A consent form will require your signature upon agreement, followed by signing an acceptance form to confirm that you are satisfied with the completed work.

5. Will there be any drilling involved?

Drilling will depend on the structure of your premise. There will be a potential drilling to connect the Infinity service to your premise. Our team will advise you if drilling is required and you will need to agree on the drilling location.

6. If I am not able to make it for the appointment, will I be able to reschedule?

Yes. However, it is advised that you keep to the prior appointment or inform us early if you intend to cancel an appointment.

7. Is there any penalty?

There is no penalty if you request to schedule an appointment.

8. Do I need my homeowner's permission to install Infinity?

Yes, if your unit is not fibre ready, you will need to install it and DST will need a written permission from the homeowner before they can proceed with the installation. Please download and get the homeowner to fill up the form before your installation appointment to install the Infinity.

9. I've been delayed by ``INSUFFICIENT FIBRE RESOURCES FOR 2ND FIBRE LINE ACTIVATION``. What is that and how long with the delay last?

To ensure minimal Internet downtime during the transition, when Infinity subscribers switch Internet Service Provider(ISP), UNN will activate the second-fibre line in the Termination Point (TP) and install your new fibre broadband line there.

However, in order to activate this second fibre line, UNN needs to ensure that there is sufficient backend fibre capacity in their infrastructure. When there isn’t, UNN will need to install additional fibre resources, which will delay the installation.

This issue affects all ISPs and households in Brunei.

How long will it take?

In our experience, the issue usually takes between 4-8 weeks for UNN to resolve.

Once UNN notifies us that they have completed the fibre resources top-up, we will contact our subscribers within 1 working day to arrange for the installation appointment.

Do take note that at this stage there is an existing contract between the subscriber and DST.

10. I wish to cancel my order but I have not had my service installation yet. Is there any penalty?

At the Point of Cancellation, you have…

Total Cost of Cancellation

Not made an installation appointment yet No Charges
Made an appointment with DST to install the service
Made an appointment with DST to install the service and an appointment with UNN for work related to your fibre Termination Point (TP)
Service successfully installed Penalty Charges Applied

1. What is Number Portability?

Number Portability is a service that is being offered by fixed and mobile Service Providers in Brunei and allows you to keep your existing phone number; be it mobile or fixed, when you decide to switch your service provider within Brunei. We call this “Porting your Number”.

Note: customer’s current service provider will issue a bill for the usage on their Postpaid account even though when they have moved to a new service provider.

2. Who can enjoy Number Portability services?

All mobile or fixed line customer who has an active mobile or fixed line service can enjoy Number Portability service.

3. What service providers am I able to port to?

You can keep your number between imagine, DST and Progresif.

4. Can I port my Mobile phone number?

Yes. Brunei Number Portability is available to all Postpaid and Prepaid Mobile phone numbers as well as fixed line phone numbers.

5. Can I port my existing Fixed line phone number?

Yes. You can keep your existing Fixed line number if you change from the previous Service Provider to DST.

6. What (documents) do I need to submit to DST for Porting?

All you need to bring is your IC, to any of our DST stores.

7. Customer must not have any outstanding bills or other obligations with their previous mobile Service Provider.

The mobile number to be ported must be active at the time of the port request. i.e. able to make outgoing calls, send outgoing SMS, access to data services.

8. Can I still request for the porting if I am not the account holder?

No. The account holder must be the one to make the request to port.

9. Will this service be available for online application?

This feature will be made available online in the future.

10. How do I make a request to port my number from the previous Service Provider to DST?

You can visit any of our stores, make sure to check our operation hours on our website. You may also call us at DSTCare 151 to find out further details prior to making decision.

11. Can I change my mobile plan when I port my phone number?

Yes. You can choose any plans you desired for in their next preferred Service Provider.

12. Do I get a new SIM Card for porting?

Yes. You will receive a new SIM card during the time of request to port at our store.

13. How will I know that my existing mobile number has been successfully ported?

You will receive an SMS notification once number has been successfully ported.

14. Can I still receive SMS/Calls/Emails, once service from the previous Service Provider is deactivated?

No, you will not be able to receive any incoming SMS/calls/Emails once service is deactivated.

15. What happens to my existing **VAS/voicemail/text messages? **Value Added Service

All VAS/voicemail/text messages from your previous service provider will be void. However, you will be able to select new VAS with your new Service Provider as you wish.

16. Can I still be contacted by my previous Service Provider once I have successfully ported out?

Your former Service Provider is only allowed to contact you to recover any outstanding payments, should there be any.

17. Can I still use their current Service Provider’s service during the wait/transition time?

You will still be able to use their existing/previous Service Provider’s service and you will be liable to pay the period of usage of the service to the previous Service Provider.

18. Will I need to make the request to cancel my existing mobile/telephone service directly with the existing Service Provider, before switching to another provider?

No, that’s not necessary as when you sign your porting request form with DST, you are automatically authorizing us to instruct the former Service Provider to disconnect the service when port takes place.

19. What if my SIM does not work after the port?

Customer would need to contact DSTCare 151 or visit any of DST stores for help.

20. Will there be any circumstances where the Service Provider can decline the porting request?

Yes, only when you have an outstanding bill with the previous Service Provider.

21. How much does Brunei Number Portability cost?

The porting of your phone number from one Service Provider to another is free of charge.

22. What happens if I still have balance in my Prepaid number?

Any remaining balance will be forfeited upon successful porting.

23. Will my existing Postpaid bill cycle change?

Your bill cycle will change as per your new Service Provider’s business rules.

24. Will I incur any penalty costs for leaving a provider?

This will again depend on your agreed terms and conditions of service from the previous Service Provider.

25. Do I need to pay annual license fee again when porting?

No, your annual license fee date will be carried over from your previous service provider.

26. When will porting be available in Brunei?

24th January 2020

27. How long after I port to DST, can I port again to another service provider?

You can only switch the same number to another Service Provider, 3 months after the initial porting.

28. At what time can I request to port?

You can request to port any day of the week between 9:00am to 9:00pm.

1. What is the Switch to Infinity Bundle?

When you Switch to DST and subscribe to either Infinity58 or Infinity98 starting from 18th September 2020, you will receive a Xiaomi Mi TV Box S for Infinity58 and a TP-Link DECO M5 for Infinity98 for free. Please note that you will receive your device within 2 to 4 weeks after your Infinity has been successfully activated.

2. Is the Infinity Bundle permanent or is it a promotion?

The Infinity Bundle is an ongoing promotion which is on a first come first serve basis starting from 18th September until 31st October 2020, while stock lasts.

3. Is the Infinity Bundle available for everyone?

No, the Infinity Bundle is available for port-in (or Switch to DST) subscribers only. Applicable for Personal Accounts only.

4. Will I be subscribed to a contract period if I get the Infinity Bundle?

Yes, the contract period for the Infinity Bundle is 24 months for both devices.

5. Will there be charges if I terminate my plan before 24 months?

Yes, there will be a contract penalty fee of $250.

6. Is this Infinity Bundle applicable to all Infinity plans?

No, the Infinity Bundle is applicable for Infinity58 and Infinity98 only.

Plan

Offer

Contract Period

Infinity58

Xiaomi Mi TV Box S

24 Months Contract

Infinity98

TP-Link DECO M5

24 Months Contract

 

7. How much does it cost to Switch to DST and to subscribe to the Infinity service?

There are no charges when you switch your number from one service provider to another. However, you will need to pay for the registration fees for your Infinity subscription. Please refer below for the registration fees:

Infinity58

Infinity98

One-Month Advance Rental

$58

$98

Deposit

Brunei Personal: $58
Foreign Personal: $100

Brunei Personal: $58
Foreign Personal: $100

Voice

$10

$10

 

8. I have successfully Switch to Infinity58 and already receive my Xiaomi Mi Box S, can I upgrade my Infinity plan to Infinity98 and get the TP-Link DECO M5?

You may upgrade your Infinity58 to Infinity98, however you will not be entitled to receive the TP-Link DECO M5

9. What document(s) do I need to have to Switch to DST?

You will need to provide your valid Identification Card (IC) to Switch to DST.

10. Are there any specific requirements to Switch to DST?

If you are currently in a Postpaid plan from other service provider and planning to subscribe to our Infinity service, please make sure you do not have any overdue outstanding bill (outstanding more than 30 days) with your current service provider. You can still subscribe to our Infinity service if your outstanding bill is still not due (meaning outstanding less than 30 days).

11. Can I still request to Switch to DST if the number is not under my name?

No, the account holder must be the one to make the request to Switch to DST.

12. How do I make a request to Switch to DST from my current service provider?

You can submit your Switch to DST and subscribe to our Infinity service request via our website at www.dst.com.bn/switch-to-dst/ or by visiting any of our branches.

13. Can I change my plan when I Switch to DST?

You can only choose between Infinity58 and Infinity98 that is offered by DST for this promotion.

14. How will I know that my existing home Internet has been successfully Switched to DST?

You will receive a call from our Infinity Activation Team, and they will request for you to share the OTP code from the SMS notification sent to your mobile phone. Once that is successful, you will be able to enjoy our Infinity service. Please note that you will experience a 3-hour Internet downtime during this process.

15. What happens to my value-added services from my previous service provider once I have successfully Switched to DST?

All your value-added services from your previous service will be void. However, you can subscribe to any of the value-added services offered by DST.

16. Can I still use my current service provider’s service during the wait/transition time?

Yes, you will still be able to use the service provided by your current service provider. However, you will be liable to pay for the service you have used during this period to your current service provider.

17. Do I need to contact my current service provider to terminate my existing mobile service subscription before Switching to DST?

No, you don’t have to contact your current service provider. Once you’ve submitted your ‘Switch to DST’ form, DST will arrange to disconnect your subscription with your current service provider for you.

18. Will there be any circumstances where DST will decline my Switch to DST request?

Yes, there are a few possible reasons as to why your request can be rejected. The reasons being:
1. Your Identity Card (IC) was not properly uploaded.
2. The details you have submitted does not match with the details from your current service provider.
3. You still have an outstanding bill with your current service provider.
4. You are still tied to a contract with your current service provider.

19. Is there a warranty for the device? If yes, how long is the warranty period?

Device

Warranty Period

Xiaomi Mi Box S

3 Months

TP-Link DECO M5

3 Months

 

20. What should I do if I have encountered any issue with the device bundle?

If you encountered any issues with the device, you may visit your nearest DST branch for further investigation. The replacement of faulty devices will depend on the investigation result. Please be informed that if your device is replaced, your warranty will automatically end.

1. How and where can I purchase an Easi prepaid starter pack and recharge cards?

  Easi SIM PACK – At any DST branch, nationwide.

  Easi Recharge Cards – At any DST branch and DST authorized vendors.

  As a regulatory Control in Brunei Darussalam, it is a mandatory requirement to register all circulated Prepaid numbers at the point of purchase.

2. How can I register for a prepaid plan?

Simply register at any DST branch by filling in the “Prepaid Registration form” and bring along your original identification card (IC) or passport. No registration fee will be charged.

1. How do I perform the first activation on my prepaid line?

You can activate your prepaid SIM card by making the first call to any number.

2. What happens if I do not register my prepaid line?

Once the line is activated and no registration has been made, a PUSH SMS will be sent to you. You will be given a grace period of 7 days to register. Otherwise by the 8th working day, the line will be blocked until you register your line.

3. Is there a way for me check my remaining credit balance, and how do I recharge, etc?

  Show balance *102# and press the send/call button.

  Recharge *103*(12-digit PIN No.)# and press the send/call button.

  Last call details *104# and press the send/call button.

  Credit transfer *105*(Mobile No.)000# and press the send/call button.

  Show available Recharge Bonus *106# and press the send/call button.

  Top up any prepaid number, *107* (Mobile / GO!broadband No.) 12digitpin# and press the send/call button.

  Credit Conversion *109# and press send/call button.

  For the recharge, subscriber is only allowed up to 3 attempts. If exceeded, the line will be barred and they will need to call DSTCare 151 for assistance.

4. What are the standard mobile rates and charges (after utilizing bundles)? Outgoing Calls

  • PEAK – Mondays to Fridays (06:00:00 – 18:59:59) – $0.20/minute
  • OFF-PEAK – Mondays to Fridays (19:00:00 – 05:59:59) – $0.10/minute
  • WEEKEND – Saturdays to Sundays (00:00:00 – 23:59:59) – $0.10/minute

 

Short Message Services (SMS):

  • DST to DST or other local mobile operators – B$0.03/SMS

 

Data / Internet Access:

  • B$0.01/200KB

 

DST has implemented a “Fair Usage Policy (FUP)” Data Usage Limits to maintain the quality of mobile data service. This is to ensure that all our subscribers have an equal opportunity to enjoy DST network.

1. What is a Data Add-On package?

Add-On Data packages are Data packages that serves as a supplement to your existing data plan/bundle. Add-On Data packages are available for our Prima, Easi and GO!broadband subscribers. For more information please visit www.dst.com.bn

2. How do I purchase a Data Add-On package?

Data add-on packages can be purchased at https://mydst.dst.com.bn, or by dialing *433# SEND if you’re a postpaid subscriber or by dialing *133# SEND if you’re a prepaid subscriber.

3. How will I be charged?

If you’re a postpaid subscriber, data add-on package purchases are charged to your monthly bill. If you’re a prepaid subscriber, the charges will be deducted from your available credit.

4. Can I have 2 Data Add-On packages at the same time?

No, each subscriber (alternatively per DST mobile number) shall only be allowed to have only (1) one Data Add-On package at a time.

5. Can I cancel my Data Add-On package subscription?

No, you cannot cancel your data add-on package after purchasing it.

6. How does the Data Add-On package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package. For example, if the data add-on package is valid for 1 day (24 hours) and the time of the purchase is at 10:59 AM, then the Data Add-On package will expire at 10: 59 AM the next day.

7. Will my Data Add-On package subcription be renewed once it expires?

No, the data add-on package subscription will not be automatically renewed upon its expiry.

8. Can I still use my Data Add-On package even if my prepaid credit is zero?

Yes, your data add-on package can still be utilized even though the Easi credit balance is zero.

9. What will happen to my Data Add-On package if my pospaid number has been barred?

In the event where your postpaid mobile number is barred, you will not be able to use your data add-on package until your mobile number is unbarred. Please note that the validity of your data add-on package will still remain the same.

10. How can I check the balance of my Data Add-On package?

You can check your data add-on package balance by visiting https://mydst.dst.com.bn, or alternatively you can dial *433# SEND if you’re a postpaid subscriber or dial *133# SEND if you’re a prepaid subscriber.

11. Will I be notified if my Data Add-On package has been fully utilized?

Yes, you will be notified through SMS once your data add-on package is 80% utilized, and once again when it is fully utilized. However, notification will not be sent upon the expiration of your data add-on package. Please note that these SMS notifications will be sent to the number registered on MyDST.

1. How much will it cost and what’s inside?

It will cost you only $15! Once activated, there will be 3GB free local internet (data) and $3 bonus credit valid for local voice and SMS, valid for 7 days upon activation.

2. How long can I use the Easi Tourist SIM for?

Your sim card is valid for 30 days and will automatically expire after 30 days pass. During this period, you may top-up credit at any time to continue using the services available. Staying in Brunei for more than 30 days? Buy our Easi prepaid starterpack! Find out more here.

3. I want the Easi Tourist SIM! So how do I get one?

Once you’ve landed in Brunei, turn right at the arrivals and you’ll see our DST Airport branch! Our sales representative will be happy to assist you in the registration process.If you’re in a rush and haven’t managed to get your SIM, don’t worry. You can still get one at any of our selected DST Branches or DSTIncomm stores stated below.DST Airport Mall Branch,DST Yayasan Branch,DST Rimba Branch,DST Incomm The Mall Branch,DST Incomm Samsung Experience Store,DST Incomm Seria. Seek assistance from your travel agent or hotel for the location nearest to you. Don’t forget to bring your passport and travel documents with you.

4. I’ve got my SIM! How do I activate it?

Activating your SIM is simple. Make your first call or text and your SIM should be good to go.

5. What are the charges, pre-load credit and validity for Easi Tourist?

New Easi Tourist
Easi Tourist SIM $15
SIM Validity 30 Days from activation
Pre-Load Main Credit $0.00
Pre-Load Bonus Credit $3 (Local Calls & SMS) Valid for 7 Days
Pre-Load Bonus Data 3GB (Local Data) Valid for 7 Days

6. What services are available to me when I use the Easi Tourist SIM?

The Easi Tourist SIM can be used for:

Making and receiving voice calls; Short message services (SMS); and data services such as internet browsing or accessing email.

Data is charged on a ‘pay as you use’ basis at B$ 0.20/MB or purchased more data add-ons via *133#.

7. How do I check my credit balance?

Simply type *102# on your mobile phone and press the SEND/call button.

8. I need credit. How do I top-up?

Yes, you can. Simply type *107*Easi 4G Tourist no, 12-digit pin no.# and press the SEND/call button.

9. Can I top up my SIM using another number?

Yes, you can recharge from another number as long as the other number is an active Easi prepaid sim card. Using that number, simply type *107*Your Easi 4G Tourist no, 12-digit pin no.# and press the SEND/call button.

10. Can I use my Easi Tourist SIM to top-up any Easi 4G Tourist Number, Easi and GO!broadband prepaid number?

Yes, you can. Simply type *107*Easi 4G Tourist no, 12-digit pin no.# and press the SEND/call button.

11. How do I check my last call details?

Simply type *104# and press the SEND/call button.

12. How do I check my balance for the 3GB internet or $3 bonus?

To check, please call 151 on your mobile phone number and our call center representative will assist you.

13. Will there be an SMS to notify me on my usage for the preloaded 3GB data?

You will receive an SMS notification message informing you have reached 50%, 80% and 100% of your preloaded 3GB data.

Sample Text: “Dear Customer you have used 100% of your Preload Data. Please visit myDST to purchase Add-On Data Package”

14. What services are not available for the Easi Tourist SIM?

  1. Credit transfer to other prepaid numbers.
  2. Roaming services.
  3. Validity accumulation via recharge of credit. This is only applicable to our standard Easi prepaid services.
  4. No Bonus credit will be provided when you recharge. This is only applicable to our standard Easi prepaid services.

15. Can I make International Direct Dialing (IDD) calls by using my Easi Tourist SIM

Yes, you can make IDD calls by using our ’00’ or ’099’ published rates or IDD ‘095’ at B$0.50, $0.70 per minute depending on the country. For more information on our International services including rates and charges please click here.

16. Can my Easi 4G Tourist SIM be upgraded to Mobi?

No, your Easi Tourist Sim number cannot be upgraded or migrated to Mobi.

17. Rates and Charges Table

CALLS SMS DATA
PEAK
Monday to Fridays
06:00:00 – 18:59:59
$0.20/min LOCAL
DST to DST
DST to Other Mobile Operator
$0.05/SMS $0.01/200KB
OFF-PEAK
Monday to Fridays
19:00:00 – 05:59:59
Saturdays & Sundays
00:00:00 – 23:59:59
$0.10/min
INCOMING CALLS FREE INTERNATIONAL
DST to DST
DST to International Numbers
$0.20/SMS
INTERNATIONAL CALLS Prevailing IDD & 095 Rates

18. Data Add-On

SHORT VALIDITY 1 DAY 3 DAYS 7 DAYS 7 DAYS 7 DAYS
VOLUME 1GB 1.5GB 3GB 5GB 9GB
PRICE $3 $5 $10 $16 $20
LONG VALIDITY 3-DAYS 3-DAYS 3-DAYS 3-DAYS 3-DAYS
VOLUME 1GB 5GB 7GB 10GB 20GB
PRICE $10 $20 $25 $40 $60

19. Combo Add-On

COMBO PLANS COMBO 8 COMBO 22
PRICE $8 $22
VALIDITY 7 DAYS 30 DAYS
INCLUSIVE 60 MINS OUTGOING LOCAL CALL

60 SMS LOCAL SMS

1GB LOCAL DATA

200 MINS OUTGOING LOCAL CALL

120 LOCAL SMS

3GB LOCAL DATA

*Data add-ons are for local data usage only.

*Data add-on purchases cannot be canceled and are not refundable.

20. Easi Services

Menu SERVICE
Call Back (Roaming Only) *101*Mobile Number#
Show Balance *102#
Recharge *103*12-digit PIN#
Last Call Details *104#
Credit Transfer *105*Mobile Number*Amount#

(Charge = B$0.50 per transaction)

Check Available Recharge Bonus *106#
Top-up any Easi line *107*Prepaid Number*12-digit PIN#
Credit Conversion

*This feature is not available in the Easi Main Menu

*109#

Conversion B$1.00 = 1 day (Maximum: 300 days)

Or visit www.dst.com.bn/mydst to manage your account online/app.

1. I am a new customer and would like to register for a Mobi postpaid plan. How do I register and how much would I have to pay?

Hey there, thanks for your interest in our Mobi plans! Here’s how you sign up for it:

Personal (Local)

  • Present a valid original IC/Passport to indicate that you are 18 and above
  • Deposit fees will be required upon registration and are determined by the plans you select, for e.g a Mobi 30 plan would require a $30 deposit while a Mobi 50 plan would require a $50 deposit
  • If you are signing up for a postpaid plan which is bundled with a handset/device, upfront payment for the bundle will be required

Note:

  • No upfront payment will be required for Samsung or Oppo devices, as long as you sign up for a 2-year contract

Personal (Foreigner)

  • Valid original IC of applicant that will not expire in less than 3 months OR original passport with a valid work pass/permit that will not expire in less than 3 months, sighted and copied (should the original IC be unavailable).
  • Self employed applicants must produce Company Certificate of Registration & Section 16 & 17 (for Business Only).

Fees Payable:

  • $100 deposit
  • 1-month advance rental
  • Upfront handset/device payment (if you’re signing up for postpaid plan, bundled with a handset/device)
  • For any 24-month handset/device contract plan registrations, an additional deposit of $300 is required. This amount is refunded upon the expiry of your contract plan.

Registration for postpaid plans are available at all DST branches, except for DST Rimba. For more information, please call 151.

2. I am an existing customer on Prepaid Plan and would like to register for a Mobi Postpaid plan. What is the process of registration if I want to keep my number?

The registration process will be the same as new registrations for Mobi postpaid plans.

However, if you would like to migrate your existing number for your postpaid number, you will need to pay an additional $10 administration fee. An example of the fees payable are as follows:

Fees Payable:

  • $10 administration fee
  • $50 (local)/ $100 (foreigner)
  • 1-month advance rental

3. I am not working at the moment. How can I register for the Mobi plans?

The same process of registration applies, as mentioned above, but you will need a guarantor. The guarantor must be a Bruneian citizen, aged 18 years and above. He/She must be employed with a fixed income, no debt with DST and not blacklisted.

4. Where can I register for these new Mobi plans?

You can register at any of our DST branches, except DST Rimba.

5. I am no longer on the student plan, how can I register for the normal Mobi plan?

If you are no longer on your student plan, you may change it to a normal Mobi Plan at your nearest DST branch, except for DST Rimba.

1. I am currently a Prima postpaid user with the Prima 35 plan. What happens to my data bundle?

Existing Prima customers on the Prima 35 plan will be migrated to Mobi 30 plan. For more info in Mobi plan, you can visit here

2. I am currently a Prima postpaid user with the Prima 55 plan. What happens to my data bundle?

Existing Prima customers on the Prima 55 plan will be migrated to Mobi 50 plan. For more info in Mobi plan, you can visit here

3. I am currently a Prima postpaid user with the Prima 85 plan. What happens to my data bundle?

Existing Prima customers on the Prima 85 plan will be migrated to Mobi 80 plan. For more info in Mobi plan, you can visit here

4. I am currently a Prima postpaid user with the Prima 105 plan. What happens to my data bundle?

Existing Prima customers on the Prima 105 plan have the option to keep their current plan, or they can choose a much better offer of our MOBI plans.

5. I am currently subscribed to an iphone or samsung contract plan with DST. What happens to my existing bundles?

Your current bundle will be updated to the revised bundles according to your Prima Contract Plan and bill cycle without incurring any penalty fees. Your contract period of 24 months will not be affected.

Existing customers with either an iPhone or Samsung contract plan with us will be automatically upgraded according to Mobi 24 month-contract bundle plans according to your subscription without incurring any penalty fees. These bundles will be automatically reflected in your next bill cycle.

However, for existing contract plans which are not listed in the newly available PRIMA plans, our Customer Service Agents will provide you with your best possible option.

6. I am currently subscribed to a 12-month commitment (Double Data) contract plan with DST. What happens to my existing bundles?

Your current bundle will be updated to the revised bundles according to your Prima Contract Plan and bill cycle without incurring any penalty fees. Your contract period of 24 months will not be affected.

7. I am already an existing postpaid customer. What happens to my plan?

Existing postpaid customers (contract and non-contract) will find that they will notice changes in their voice, SMS and data bundles as follows.

1. Do the free local calls and sms include calls and sms to other local mobile operators?

Yes, they do include calls and SMS to local mobile operators and landlines.

2. What will happen once I fully utilize the local data on my bundle?

  • You will be charged $0.01/200KB after fully utilizing your data bundle if you’re on:
    • Mobi 30 and Mobi 50
    • Mobi Contract 30 and Mobi Contract 50 (24 months contract – with device)

     

    No charge ($0.00) after fully utilizing your data bundle, but our Fair Usage Policy applies, if you’re on:

    • Mobi 80

3. Where can I pay my bills once I've subscribed to these postpaid plans?

  • At DST branches
  • Online on MyDST Account, by clicking here
  • At ATM Machines
  • On BIBD online
  • MyDST APP

4. How can I know if my contract is expiring?

  • You will receive an SMS notification 1 week before your contract expiry. You may also inquire at any DST branch or call our hotline DSTCare151.

5. Can I upgrade my plan while I'm on contract?

Your current 12 months Prima (double data) contract will be automatically upgraded to Mobi Non-Contract plan.

6. Do I have to pay for anything if I would like to upgrade my postpaid plan?

No, payment is required when upgrading your plan. Upgrade of 4G postpaid plans is also applicable for 2G and 3G subscribers.

7. I am still under a 3G prima plan, am I entitled to the revised bundles?

You may upgrade to Mobi Postpaid Plan to enjoy the amazing bundles.

8. What are the standard mobile rates and charges (after utilizing bundles)?

Outgoing Calls

  • PEAK – Mondays to Fridays (06:00:00 – 18:59:59) – $0.20/minute
  • OFF-PEAK – Mondays to Fridays (19:00:00 – 05:59:59) – $0.10/minute
  • WEEKEND – Saturdays to Sundays (00:00:00 – 23:59:59) – $0.10/minute

 

Short Message Services (SMS):

  • DST to DST or other local mobile operators – B$0.03/SMS

 

Data / Internet Access:

  • B$0.01/200KB

 

DST has implemented a “Fair Usage Policy (FUP)” Data Usage Limits to maintain the quality of mobile data service. This is to ensure that all our subscribers have an equal opportunity to enjoy DST network.

9. Is there a way for me to check the remaining service bundle balance and usage?

Yes, you can simply download our MyDST app to manage your account or you can simply dial the following, and then press the send/call button:

  • To check your remaining local data, SMS and voice bundle balance, dial *401#
  • To check your current bill balance, dial *402#
  • For data roaming add-ons, dial *410#
  • To view usage and purchase data add-ons, dial *433#

10. How do i purchase data add-ons?

You can manage your account, including making purchase to subscribe add-on via MyDST app. You can also view usage and purchase data add-ons, dial *433#, and press the send/call button.

1. What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows DST’s Mobi postpaid mobile subscribers to utilise data whilst roaming (DST’s selected countries and roaming partner). This provides subscribers with the convenience of not needing to change their Sim Card.

2. As a Mobi subscriber, will I be able to opt in to data roaming add-ons if my IDD and roaming services have not been activated?

To enjoy our data roaming add-on, you must first activate your IDD and roaming services prior to leaving Brunei Darussalam. Kindly contact DSTCare151 for further assistance.

3. What other requirements do I need in order to subscribe to data roaming add-ons?

You can purchase data roaming add-ons if you have a sufficient credit limit balance of above $100. However, you will not be able to utilize the purchased add-on unless your IDD & roaming services are active. Please ensure that your IDD & Roaming services are active before leaving the country. You may call DSTCare151 before you travel for assistance.

4. How do I subscribe to a data roaming add-on?

Simply subscribe by dialing *410# where you will be directed to a menu of the available add-ons. Please refer to the provided steps prior to purchase.

5. How will I know if my purchase has been confirmed and is successful?

You will receive a flash message as confirmation of your data roaming add-on activation. To keep track of your balance and validity, you can dial *410#. Alternatively, we advise you to also screenshot the flash message to be kept as a reminder. An SMS will be sent to you confirming your purchase.

6. How long will I be able to use the data roaming add-on while being overseas?

(a) The 3-day plan validity is 72 hours after purchase, regardless of the time zone.
Example: If you purchased your data roaming add-on in Malaysia at 1 pm it will expire in the next 3 days by 1 pm Malaysian Time.
(b) The 6-day plan validity is 144 hours after purchase, regardless of the time zone.
(c) 10-day plan validity is 240 hours after purchase, regardless of the time zone.
(d)15-day plan validity is 360 hours after purchase, regardless of the time zone.

7. What will happen if my phone connects to another network operator which I have not subscribed to during my data roaming add-on subscription?

You will be charged with prevailing data roaming rates. It is advisable for you to manually select the right network operator prior to enabling your data roaming in your handset/device while at overseas.

8. What if I can't connect to the network carrier that I selected upon purchasing data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please call DSTCare +673 898 7151 for further assistance.

9. How do I check the data balance of my data roaming add-on subscription?

You may check your data balance by dialing *410#.

10. As a Prima multi-SIM subscriber, how can I subcribe to a data roaming add-on?

As a Prima Multi-Sim card subscriber, you may either:
i. Subscribe using your Primary Sim card; or
ii. Subscribe using your Supplementary Sim card; or
iii. Subscribe with both Primary and Supplementary Sim card.

We would like to remind you that any SMS correspondences will only be catered for Primary SIM card users ONLY.

11. If both the primary SIM card subscriber and supplementary SIM card subscriber have subscribed to data roaming add-ons, how will we be billed?

For Prima postpaid mobile multi-SIM card subscribers, primary SIM card subscribers AND supplementary SIM card subscribers will be billed separately when subscribing to data roaming add-ons and accumulated in your main Prima multi-SIM card account.

12. What number do I call if I encounter any problems while using the international service while abroad?

If you are overseas, please call DST Care 151 at +673 898 7151 (normal roaming charges apply).

13. For any further assistance with regards to data roaming add-on subscriptions, who may I contact?

You may contact DST Care 151 or visit your nearest DST Branch. Details of disputes need to be provided no later than 3 months after incident.

14. Apakah data roaming add-on?

Data roaming add-on adalah pakej perayauan data yang membolehkan pelanggan perkhidmatan Prima DST menggunakan data semasa di luar negera (Hanya di negara dan pengendali DST yang terpilih).

Ini memberi kemudahan kepada pelanggan kami tanpa perlu mengubah kad SIM. Pelanggan Prima akan menikmati kadar perayauan data yang istimewa semasa mengerjakan Haji dan Umrah di Arab Saudi.

15. Adakah pakej data roaming add-on bagi Haji dan Umrah juga boleh digunakan di mana-mana negeri selain Arab Saudi?

Tidak, pakej tambahan ini hanya boleh digunakan jika awda berada di Arab Saudi sahaja.

16. Pangkaian apakah yang harus saya pilih secara manual untuk menggunakan pakej data roaming add-on?

Awda hanya perlu memilih Mobily sebagai rangkaian mudah alih untuk menggunakan pakej ini.

17. Sebagai pelanggan Prima, bolehkah saya menggunakan pakej data roaming add-on sekiranya perkhidmatan IDD dan perayauan saya tidak diaktifkan?

Untuk menikmati pakej data roaming add-on kami, pelanggan Prima mesti mengaktifkan perkhidmatan IDD dan perayauan mereka sebelum meninggalkan Negara Brunei Darussalam. Sila hubungi 151 untuk bantuan lanjut.

18. Apakah keperluan lain untuk melanggan pakej data roaming add-on?

Awda boleh membeli pakej data roaming add-on jika awda mempunyai had kredit yang mencukupi iaitu di atas B$100. Walau bagaimanapun, awda tidak akan dapat menggunakan add-on yang dibeli jika perkhidmatan IDD dan perayauan awda tidak berada dalam status aktif. Pastikan perkhidmatan IDD dan perayauan awda diaktifkan sebelum meninggalkan negara. Untuk keterangan lanjut, sila hubungi DSTCare151.

19. Bagaimanakah saya melanggan pakej data roaming add-on?

Pakej data roaming add-on boleh dilanggan dengan mendail *410# di mana awda akan diarahkan ke Menu bagi pakej yang tersedia. Sila rujuk langkah-langkah yang disediakan sebelum membeli.

20. Bagaimanakah saya tahu jika pembelian saya telah disahkan dan berjaya?

Mesej flash akan muncul memaklumkan awda tentang pengesahan pengaktifan pakej data roaming add-on. Untuk mengesan baki dan tempoh sah, awda boleh mendail *410#. Sebagai alternatif, kami menasihatkan awda untuk menyimpan mesej flash secara “screenshot” ke telefon bimbit sebagai peringatan. SMS juga akan dihantar untuk memaklumkan pengesahan pemebelian pakej data roaming add-on.

21. Adakah tempoh sah bagi pakej data roaming add-on semasa di luar negeri?

(a) Tempoh sah pelan 10-hari adalah 240 jam selepas dibeli tanpa mengira zon waktu.
Contoh: Jika awda membeli pada jam 1 petang di Saudi Arabia, ia akan tamat 10 hari kemudian pada jam 1 petang di Saudi Arabia.
(b) Tempoh sah pelan 15-hari adalah 360 jam selepas dibeli tanpa mengira zon waktu.
(c) Tempoh sah pelan 30-hari adalah 720 jam selepas dibeli tanpa mengira zon waktu.

22. Apakah yang akan berlaku jika saya berada di dalam pangkaian lain yang bukan saya pilih semasa melanggan pakej data roaming add-on?

Awda akan dikenakan caj kadar perantauan data. Awda adalah dinasihatkan supaya hanya memilih Mobily sebagai pengedali sebelum mengaktifkan perayauan data di telefon bimbit awda semasa berada di Arab Saudi.

23. Bagaimana jika saya tidak dapat menyambang ke rangkaian yang saya pilih setelah membeli pakej data roaming add-on?

Kami menasihatkan awda untuk menutup dan kemudian membuka balik telefon bimbit awda dan memilih Mobily sebagai pengedali secara manual. Sekiranya masalah berterusan, sila hubungi DSTCare +673 898 7151 untuk mendapatkan bantuan lanjut.

24. Bagaimanakah saya boleh menyemak baki data perayauan bagi langganan pakej data roaming add-on?

Awda boleh menyemak baki data melalui * 410#.

Sebagai pelanggan Prima Multi-SIM, bagaimana saya boleh melanggan pakej data roaming add-on?

Sebagai pelanggan kad Prima Multi-SIM, awda boleh:
i. Langgan menggunakan Kad SIM Utama awda; atau
ii. Langgan menggunakan kad SIM Tambahan awda; atau
iii. Langgan dengan menggunakan kedua-dua Kad SIM Utama dan Kad SIM Tambahan awda.

Kami ingin mengingatkan awda bahawa penerimaan SMS hanya akan dihantar ke kad SIM Utama awda.

25. Jika saya melanggan pakej data roaming add-on pada kedua-dua kad SIM utama dan kad SIM tambahan, bagaimana saya akan dibilkan?

Awda akan dibilkan secara berasingan mengikut Kad SIM Utama dan Kad SIM Tambahan awda. Walaubagaimanapun, pembayaran akan masih dikumpulkan ke akaun utama Prima Multi-SIM awda.

26. Talian apa yang perlu saya hubungi jika saya mengalami masalah semasa menggunakan perkhidmatan antarabangsa semasa di luar negera?

Jika awda berada di luar negara, sila hubungi DSTCare151 melalui +673 898 7151 (caj perayauan normal dikenakan).

27. Untuk sebarang bantuan lanjut mengenai langganan pakej data roaming add-on, talian apa yang boleh saya hubungi?

Awda boleh menghubungi DSTCare 151 atau kunjungi cawangan DST terdekat. Butiran pertikaian perlu diberikan tidak lebih dari 3 bulan sepelas kejadian.

1. What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows DST’s Prima postpaid mobile subscribers to utilise data whilst roaming (DST’s selected countries and roaming partner). This provides subscribers with the convenience of not needing to change their Sim Card.

2. As a Mobi subscriber, will I be able to opt in to data roaming add-ons if my IDD and roaming services have not been activated?

To enjoy our data roaming add-on, you must first activate your IDD and roaming services prior to leaving Brunei Darussalam. Kindly contact DSTCare151 for further assistance.

3. What other requirements do I need in order to subscribe to data roaming add-ons?

You can purchase data roaming add-ons if you have a sufficient credit limit balance of above $100. However, you will not be able to utilize the purchased add-on unless your IDD & roaming services are active. Please ensure that your IDD & Roaming services are active before leaving the country. You may call DSTCare151 before you travel for assistance.

4. How do I subscribe to a data roaming add-on?

Simply subscribe by dialing *410# where you will be directed to a menu of the available add-ons. Please refer to the provided steps prior to purchase.

5. How will I know if my purchase has been confirmed and is successful?

You will receive a flash message as confirmation of your data roaming add-on activation. To keep track of your balance and validity, you can dial *410#. Alternatively, we advise you to also screenshot the flash message to be kept as a reminder. An SMS will be sent to you confirming your purchase.

6. How long will I be able to use the data roaming add-on while being overseas?

(a) The 3-day plan validity is 72 hours after purchase, regardless of the time zone. Example: If you purchased your data roaming add-on in Malaysia at 1 pm it will expire in the next 3 days by 1 pm Malaysian Time.
(b) The 6-day plan validity is 144 hours after purchase, regardless of the time zone.
(c) 10-day plan validity is 240 hours after purchase, regardless of the time zone.
(d)15-day plan validity is 360 hours after purchase, regardless of the time zone.

7. What will happen if my phone connects to another network operator which I have not subscribed to during my data roaming add-on subscription?

You will be charged with prevailing data roaming rates. It is advisable for you to manually select the right network operator prior to enabling your data roaming in your handset/device while at overseas.

8. What if I can't connect to the network carrier that I selected upon purchasing data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please call DSTCare +673 898 7151 for further assistance.

9. How do I check the data balance of my data roaming add-on subscription?

You may check your data balance by dialing *410#.

10. As a Mobi multi-SIM subscriber, how can I subcribe to a data roaming add-on?

As a Mobi Multi-Sim card subscriber, you may either:

i. Subscribe using your Primary Sim card; or
ii. Subscribe using your Supplementary Sim card; or
iii. Subscribe with both Primary and Supplementary Sim card.

We would like to remind you that any SMS correspondences will only be catered for Primary SIM card users ONLY.

11. If both the primary SIM card subscriber and supplementary SIM card subscriber have subscribed to data roaming add-ons, how will we be billed?

For Mobi postpaid mobile multi-SIM card subscribers, primary SIM card subscribers AND supplementary SIM card subscribers will be billed separately when subscribing to data roaming add-ons and accumulated in your main Mobi multi-SIM card account.

12. What number do I call if I encounter any problems while using the international service while abroad?

If you are overseas, please call DST Care 151 at +673 898 7151 (normal roaming charges apply).

13. For any further assistance with regards to data roaming add-on subscriptions, who may I contact?

You may contact DST Care 151 or visit your nearest DST Branch. Details of disputes need to be provided no later than 3 months after incident.

1. What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows DST’s MOBI postpaid mobile subscribers to utilise data whilst roaming (DST’s selected countries and roaming partner). This provides subscribers with the convenience of not needing to change their Sim Card.

2. As a MOBI subscriber, will I be able to opt in to data roaming add-ons if my IDD and Roaming services have not been activated?

To enjoy our data roaming add-on, you must first activate your IDD and roaming services prior to leaving Brunei Darussalam. Kindly contact DSTCare151 for further assistance.

3. What other requirements do I need in order to subscribe to data roaming add-ons?

You can purchase data roaming add-ons if you have a sufficient credit limit balance of above $100. However, you will not be able to utilize the purchased add-on unless your IDD & roaming services are active. Please ensure that your IDD & Roaming services are active before leaving the country. You may call DSTCare151 before your travel for assistance.

4. How do I subscribe to a data roaming add-on?

Simply subscribe by dialing *410# where you will be directed to a menu of the available add-ons. Please refer to the provided steps prior to purchase.

5. How will I know if my purchase has been confirmed and is successful?

You will receive a flash message as confirmation of your data roaming add-on activation. To keep track of your balance and validity, you can dial *410#. Alternatively, we advise you to also screenshot the flash message to be kept as a reminder. An SMS will be sent to you confirming your purchase.

6. How long will I be able to use the data roaming add-on while being overseas?

  1. The 3-day plan validity is 72 hours after purchase, regardless of the time zone. Example: If you purchased your data roaming add-on in Malaysia at 1 pm it will expire in the next 3 days by 1 pm Malaysian Time.
  2. The 6-day plan validity is 144 hours after purchase, regardless of the time zone.
  3. 10-day plan validity is 240 hours after purchase, regardless of the time zone.
  4. 15-day plan validity is 360 hours after purchase, regardless of the time zone.

7. What will happen if my phone connects to another network operator which I have not subscribed to during my data roaming add-on subscription?

You will be charged with prevailing data roaming rates. It is advisable for you to manually select the right network operator prior to enabling your data roaming in your handset/device while at overseas.

8. What if I can’t connect to the network carrier that I selected upon purchasing data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please call DSTCare +6738987151 for further assistance.

9. How do I check the data balance of my data roaming add-on subscription?

You may check your data balance by dialling *410#.

10. As a MOBI multi-SIM subscriber, how can I subscribe to a data roaming add-on?

As a MOBI Multi-Sim card subscriber, you may either: i. Subscribe using your Primary Sim card; or ii. Subscribe using your Supplementary Sim card; or iii. Subscribe with both Primary and Supplementary Sim card. We would like to remind you that any SMS correspondences will only be catered for Primary SIM card users ONLY.

11. If both the primary SIM card subscriber and supplementary SIM card subscriber have subscribed to data roaming add-ons, how will we be billed?

For Prima postpaid mobile multi-SIM card subscribers, primary SIM card subscribers AND supplementary SIM card subscribers will be billed separately when subscribing to data roaming add-ons and accumulated in your their main Prima multi-SIM card account.

12. What number do I call if I encounter any problems while using the international service while abroad?

If you are overseas, please call DST Care 151 at +6738987151 (normal roaming charges apply).

13. For any further assistance with regards to data roaming add-on subscriptions, who may I contact?

You may contact DST Care 151 or visit your nearest DST Branch. Details of disputes need to be provided no later than 3 months after incident.

1. What is Mobile Broadband?

It is wireless Internet access through a portable modem, USB wireless modem, table/smartphone or any other mobile device.

2. What is the difference between Wifi and Mobile Broadband?

Wifi uses a signal that is broadcasted through a Wifi router which is connected to the internet via cable or telephone wires, whereas Mobile Broadband connects to the Internet through radio signals from cellular towers. Mobile Broadband enables a mobility that Wifi simply can’t.

3. What sort of devices would I need to have Internet mobility?

You will need either a Dongle or a Wifi device.

4. How can I subscribe to Freedom?

You can subscribe via our website at www.dst.com.bn/freedom or visit any DST counter for assistance.

5. What are the documents required to subscribe to Freedom?

You will just need to provide a copy of your I.C to subscribe.

6. How soon can I activate my Freedom service?

You can activate your Freedom service upon payment and collection of the SIM.

1. What is Freedom?

Freedom is DST’s Mobile Broadband.

2. What are the plans available under Freedom?

You can view the latest Freedom plans here.

3. Is there a data cap for Freedom plans?

Upon fully utilizing the monthly local data allowance, your connection will be suspended. However, you can purchase Add-Ons to continue using the service.

1. Does Freedom have an unlimited plan?

Currently, Freedom does not have an unlimited plan, however you may still purchase Freedom Add-Ons if required.

2. What are the standard charges for each plan?

  1. Freedom 18 : $36 ($18 upfront rental payment + $18 deposit)
  2. Freedom 38 : $76 ($38 upfront rental payment + $38 deposit)
  3. Freedom 63 : $126 ($63 upfront rental payment + $63 deposit)

3. Are there Add-Ons for Freedom?

Yes, you may purchase Add-Ons via the MyDST app or through the USSD code.

4. Will there be an annual fee?

No, you will not be charged for an annual fee.

5. How can I check my Freedom bandwidth speed?

You may check your speed here.

6. When will I be billed for my Freedom service?

Regardless of the registration date, you will be billed on the 1st day of every month. Do be sure to pay your bills on time to enjoy uninterrupted internet service.

7. What happens if I don’t pay my bill on time?

There will be a late fee penalty and your service will be barred.

8. Will I be notified on my monthly data allowance usage?

Yes, you will be notified via SMS upon reaching the 80% and 100% usage threshold.

9. Can I suspend my Freedom service temporarily?

You may opt for a voluntary suspension of service for a maximum period of 3 months.

10. How can I upgrade/downgrade my Freedom subscription?

You may submit a request to upgrade your plan via our website or at the nearest DST branch. However, should you want to downgrade your plan, there will be a fee imposed.

11. Can I change ownership for my Freedom plan?

Yes, you may change the ownership by visiting any of our DST counters.

1. What will happen to the Internet speed when I exceed my monthly quota?

Your Internet speed will be suspended in the event you exceed your monthly quota. However, you may still purchase Freedom Add-Ons when needed.

2. Where can I view my data usage?

You can view your data usage via the MyDST app. Alternatively, you can check your usage via the MyAccount Portal or the MyDST account website.