MyDST App

A New and Improved MyDST app and website is now available for everyone to enjoy! This new version will give its users a brand new experience with better upgrades.

Download Now!

Frequently Asked Questions

1. How to download MyDST app?

Download the MyDST app today:

2. How do I access via web?

You can go to our MyDST Website here.

3. What features are available on the MyDST app?

The MyDST app is equipped with features that enhances your all-in-one access to everything DST experience and those features includes;

a. Bill Payments
b. Easi Recharge
c. Buy Add-Ons
d. Link Accounts
e. Make Donations
f. Activate IDD and Roaming
g. Request New SIM Card
h. Subscribe to MultiSIM
i. Upgrade Plan
j. Save your Card

4. Which features are available for Easi, Mobi, Freedom and Infinity on MyDST?

5. How to view my registered Email Address and User ID?

Follow the steps below to view:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Once on the Profile Settings Page, you will be able to view your Email Address and User ID

6. How do I change my Profile Name?

Follow the steps below to change your Profile Name:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Profile Name’
d. Enter your desired ‘First Name’ and ‘Last Name’
e. Click ‘Save Changes’

*Your Profile Name will be displayed on your Home Screen

7. How do I delete a MyDST account?

Follow the steps below to delete your MyDST account:
On the Home Screen, click ‘More’ on the bottom right corner
Under ‘Settings’, click ‘Profile’
Click ‘Delete Account’
Select any of the reason to delete your account
Click ‘Delete Account’
The OTP will be sent to your registered MyDST email address
Enter the OTP and click ‘Submit’ to permanently delete your account

*The delete account feature is available from the 8.6.6+207 version onwards

8. What will happen once I delete MyDST account?

Once you have successfully deleted your MyDST account, all your linked accounts will be unlinked to your email and all your details will be permanently deleted

You can always reregister back to MyDST with your email and User ID

1. How do I register to MyDST?

After you have successfully downloaded the app, follow the steps below to register to MyDST:
a. Click ‘Create account’
b. Select the ‘Service Type’ and Enter the ‘Service Number’
c. Enter the 6-digit OTP sent to ‘Verify your Account’
– For Easi and Mobi, it will be sent to your Mobile Number
– For Freedom and Infinity, it will be sent to your registered email address
d. Enter your ‘Email Address, ‘User ID’ and Personal Details
e. Login to MyDST with the ‘Temporary Password’ sent to your email
*You can change the password once you have successfully log in to MyDST

2. How do I change/reset my password?

Steps to reset your password without logging in to MyDST:
a. On the login page, click ‘Forgot Your Password?’
b. Enter your existing MyDST User ID and click ‘Continue’
c. A Temporary Password will be sent to your registered email
d. Enter the Temporary Password on the login page
e. Change the Temporary Password to your desired password and click ‘Update’

Steps to change your password when logged in to MyDST:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Password’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new password according to the requirements and click ‘Save New Password’

Password Requirements:
✅ At least 8 characters
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At 1 numeric character
✅ New and Confirm Password must match
*Special characters are optional

3. How do I change the 6-digit PIN?

Follow the steps below to change your 6-digit PIN:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘PIN’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new PIN and click ‘Confirm’

4. How can I login to MyDST?

You can login to your MyDST account using your registered Email Address or User ID

5. What should I do if my account is locked?

If you have entered the wrong password FIVE (5) times in a row, your account will be locked for FIVE (5) minutes. During this time you will not be able to login and perform ‘Forget your Password’

After the FIVE (5) minutes is up, your account will automatically be unlocked. You can attempt to login again or reset your password to continue using MyDST

1. What are the payment methods available on MyDST?

We accept payments from valid Credit/Debit MasterCards and Visa cards

2. How can I pay my bills using MyDST?

Follow the steps below to pay your bill using MyDST:
a. Click ‘Pay Now’
b. Select your payment method and click ‘Proceed’
c. Enter your complete card details and click ‘Pay now’
d. Once your payment is received, you’ll be notified that your payment is successful

Download the MyDST app to conveniently pay your bills online:

3. My payment was not reflected on my account, what should I do?

You can drop us a message here, our team will be happy to assist you

4. How do I download my Bill Statements?

Follow the steps below to download your Bill Statements:
a. Click on ‘View Bill’
b. View Previous Bills
c. Select on the month of the bill statement that you want to download
d. Click view to allow download of the bill statement you want in PDF format

1. Will all my linked services still be linked with the new update?

Yes, any services linked to your MyDST account will still be linked as per the old version

2. How do I link my DST number(s) on the MyDST?

Follow the steps below to link your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘+ Add Another Account’
c. Select the ‘Service Type’ (e.g. Infinity)
d. Enter your DST number
e. Click ‘Continue’
f. An OTP (One-Time-Password) will be sent to you via:
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
g. Enter the OTP and click ‘Submit’ to verify your DST number

3. How do I unlink my DST number(s) on the MyDST?

Follow the steps below to unlink your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘Unlink’ any account(s)
c. Enter the OTP sent to your email and click ‘Confirm OTP’ to verify your account

4. Can I link multiple numbers to ONE (1) MyDST account?

Yes, you can link multiple numbers to your MyDST account

5. Can I link ONE (1) number to TWO (2) different MyDST accounts?

No, ONE (1) number can be linked to ONE (1) MyDST account only

6. What will happen if I unlink all my accounts from MyDST?

You will automatically be redirected to add/link any DST services into your MyDST account
*Any inactive DST accounts will be removed automatically from your MyDST account

What’s new on MyDST Version 8?

With providing our customers a better experience on the app in mind, we have upgraded and added the features below;
1. Brand New Look and Feel
2. New Security Features
• Mobile Pin
• Face ID
• Fingerprint ID
3. Purchase Easi Recharge with the Guest Feature

What are the features that’s still available on MyDST?

You will still be able to manage your DST accounts with the existing features below;
1. Bill Payments
2. Easi Recharge
3. Purchase Add-On
4. Make Donations
5. Link Number(s)

What are the features that have been improved?

1. The Data Usage Bar now indicates how much data have been used
2. The ‘Continue as Guest’ function now allows the Purchase of Easi Recharge
3. Additional Security Features for any transactions

Which features are no longer available on the new version?

The features listed below have not been made available in the new version yet;
1. Bill Statement Downloads for Mobile Postpaid Plans
2. Easi Recharge History
3. Prepaid and Postpaid Usage History
4. Value Added Services (VAS) Subscription – Roaming
5. Loyalty Points Redemption
6. View your Mobi and Freedom Plan

These features might not be available on the new app version but please rest assured that we are doing our best to give you the best app experience. Stay tuned!

If you have any feedback, please let us know by filling in the form here.

Do I need to re-register my account on the new version?

No, you can login to the new version straight using your existing MyDST User ID.

Are all my linked services still linked on the new version?

Yes, any services linked to your MyDST account will still linked as per the old version.

How do I link my DST number(s) on the MyDST?

Follow the steps below to link your number(s);
1. Login to your MyDST account
2. On the sub menu, click ‘Add Service’
3. Select the ‘Service Type’ (e.g. Infinity)
4. Enter your DST number
5. Click ‘Continue’
6. An OTP (One-Time-Password) will be sent to you via;
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
7. Enter the OTP and click ‘Submit’ to verify your DST number.

How do I unlink my DST number(s) on the MyDST?

You need to request via our DSTCare 151 to unlink your service(s) from your MyDST account.

Can I link multiple numbers to ONE (1) MyDST account?

Yes, you can link multiple numbers to your MyDST account.

Can I link ONE (1) number to TWO (2) different MyDST accounts?

No, ONE (1) number can be linked to ONE (1) MyDST account only.

What are the features available for Postpaid numbers on MyDST?

1. Pay Bills
2. View Usage Summary
3. View Current Bill
4. Purchase Add-Ons
5. View Bill Statements

What are the features available for Prepaid numbers on MyDST?

1. Purchase Easi Recharge
2. View Credit Balance
3. View Usage Summary
4. Purchase Add-Ons

What are the payment methods available on MyDST?

We accept payments from valid Credit/Debit MasterCards and Visa cards.

How do I change/reset my password?

1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’

I can’t login to my account because it got suspended, what should I do?

Kindly reset your password by following the steps below to continue using your MyDST account;
1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’