Download the MyDST app today:

You can go to our MyDST Website here.

The MyDST app is equipped with features that enhances your all-in-one access to everything DST experience and those features includes;

a. Bill Payments
b. Easi Recharge
c. Buy Add-Ons
d. Link Accounts
e. Make Donations
f. Activate IDD and Roaming
g. Request New SIM Card
h. Subscribe to MultiSIM
i. Upgrade Plan
j. Save your Card

Follow the steps below to view:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Once on the Profile Settings Page, you will be able to view your Email Address and User ID

Follow the steps below to change your Profile Name:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Profile Name’
d. Enter your desired ‘First Name’ and ‘Last Name’
e. Click ‘Save Changes’

*Your Profile Name will be displayed on your Home Screen

Follow the steps below to delete your MyDST account:
On the Home Screen, click ‘More’ on the bottom right corner
Under ‘Settings’, click ‘Profile’
Click ‘Delete Account’
Select any of the reason to delete your account
Click ‘Delete Account’
The OTP will be sent to your registered MyDST email address
Enter the OTP and click ‘Submit’ to permanently delete your account

*The delete account feature is available from the 8.6.6+207 version onwards

Once you have successfully deleted your MyDST account, all your linked accounts will be unlinked to your email and all your details will be permanently deleted

You can always reregister back to MyDST with your email and User ID

After you have successfully downloaded the app, follow the steps below to register to MyDST:
a. Click ‘Create account’
b. Select the ‘Service Type’ and Enter the ‘Service Number’
c. Enter the 6-digit OTP sent to ‘Verify your Account’
– For Easi and Mobi, it will be sent to your Mobile Number
– For Freedom and Infinity, it will be sent to your registered email address
d. Enter your ‘Email Address, ‘User ID’ and Personal Details
e. Login to MyDST with the ‘Temporary Password’ sent to your email
*You can change the password once you have successfully log in to MyDST

Steps to reset your password without logging in to MyDST:
a. On the login page, click ‘Forgot Your Password?’
b. Enter your existing MyDST User ID and click ‘Continue’
c. A Temporary Password will be sent to your registered email
d. Enter the Temporary Password on the login page
e. Change the Temporary Password to your desired password and click ‘Update’

Steps to change your password when logged in to MyDST:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Password’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new password according to the requirements and click ‘Save New Password’

Password Requirements:
✅ At least 8 characters
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At 1 numeric character
✅ New and Confirm Password must match
*Special characters are optional

Follow the steps below to change your 6-digit PIN:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘PIN’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new PIN and click ‘Confirm’

You can login to your MyDST account using your registered Email Address or User ID

If you have entered the wrong password FIVE (5) times in a row, your account will be locked for FIVE (5) minutes. During this time you will not be able to login and perform ‘Forget your Password’

After the FIVE (5) minutes is up, your account will automatically be unlocked. You can attempt to login again or reset your password to continue using MyDST

We accept payments from valid Credit/Debit MasterCards and Visa cards

Follow the steps below to pay your bill using MyDST:
a. Click ‘Pay Now’
b. Select your payment method and click ‘Proceed’
c. Enter your complete card details and click ‘Pay now’
d. Once your payment is received, you’ll be notified that your payment is successful

Download the MyDST app to conveniently pay your bills online:

You can drop us a message here, our team will be happy to assist you

Follow the steps below to download your Bill Statements:
a. Click on ‘View Bill’
b. View Previous Bills
c. Select on the month of the bill statement that you want to download
d. Click view to allow download of the bill statement you want in PDF format

Yes, any services linked to your MyDST account will still be linked as per the old version

Follow the steps below to link your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘+ Add Another Account’
c. Select the ‘Service Type’ (e.g. Infinity)
d. Enter your DST number
e. Click ‘Continue’
f. An OTP (One-Time-Password) will be sent to you via:
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
g. Enter the OTP and click ‘Submit’ to verify your DST number

Follow the steps below to unlink your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘Unlink’ any account(s)
c. Enter the OTP sent to your email and click ‘Confirm OTP’ to verify your account

Yes, you can link multiple numbers to your MyDST account

No, ONE (1) number can be linked to ONE (1) MyDST account only

You will automatically be redirected to add/link any DST services into your MyDST account
*Any inactive DST accounts will be removed automatically from your MyDST account

You can access the MyDST Wallet through the MyDST app. The MyDST Wallet now comes with new and improved features.

The MyDST Wallet is a digital mobile wallet available through the MyDST app. It is linked to the user’s mobile number and unique IC number, ensuring security and ease of use.

The MyDST wallet allows users to make payments and transactions conveniently using their mobile devices. Cashless payments become more accessible and convenient with our available merchant partners.

MyDST Wallet is applicable for Personal Account Holders only. Corporate Account Holders are not eligible to register and activate the MyDST Wallet.

With the MyDST Wallet, you can experience the convenience and security of a mobile wallet. The benefits include:

– Convenient and user-friendly interface
– Easy access to your wallet
– Secure transactions with 2-factor authentication
– Cashless transactions
– Additional incentives during promotional periods
– Make payments on MyDST Shop and Biller
– Pay mobile postpaid bills and recharge Easi

Try it today and simplify your cashless transactions!

All DST Easi and Mobi subscribers with a MyDST account can activate, access and use the MyDST Wallet in the MyDST app.

At the moment, Infinity subscribers cannot register and activate their MyDST Wallet. Additionally, if you have multiple mobile accounts, you can only register and activate your MyDST Wallet using one Easi or Mobi number.

DST Subscribers are required to provide an IC and a phone number when activating MyDST Wallet.

Before changing your number, please make sure that your wallet balance is $0.00. Next, you will need to delete your account profile in your MyDST profile settings.

Once you have successfully deleted your account, you may proceed to link your new number to your MyDST account. Be sure to activate your wallet with your new number as well. For further assistance, you may call our DSTCare 151.

No, the MyDST Wallet can only be activated and tied to one IC and one phone number.

If multiple individuals want to use the Wallet, each person would need to have their own unique IC and phone number for Wallet activation.

If you get disconnected from the network while performing a transaction, the transaction will not be processed. You will need to try again once you have a stable network connection.

If you experience any persistent problems, please contact our DSTCare 151 for further assistance.

No – the Wallet is only available for Easi and Mobi subscribers.

Interested in using the MyDST Wallet? Sign up now and download the MyDST app to enjoy the features!

You can only log in to your MyDST account on one device at a time. If you log in on another device, you will be automatically logged out of the previous device.

You are required to register your phone using the one device binding feature and Multi Factor Authentication. You will be prompted to do so when you first sign in to a new device by entering an OTP sent to your number and entering your PIN.

Yes – you can access the MyDST Wallet from other devices. However, when logging in to another device, you are required to enter an OTP sent to your registered number and your PIN.

Note: Once you have logged in to a different device, you will automatically be logged out of your previous device.

Yes – as long as you are connected to the Internet.

However, we currently do not have any overseas merchant partners. Once we do, we’ll be sure to let you know!

Your transaction will be processed immediately.

You can view your transaction history by following the steps below:

Unfortunately, the download feature for transaction receipts is not available at this moment. You can only view your transaction receipts within the MyDST app.

Please make sure to call our DSTCare 151 to report and disconnect your line, and request for a new SIM card or eSIM (depending on your mobile device compatibility) replacement.

Simply download the MyDST app on your new phone and login with your existing credentials and you’re good to go! Your MyDST Wallet will still remain active.

If you are experiencing any issues with your MyDST Wallet, kindly submit your complaint by clicking on the ‘Need Help?’ button in your MyDST app or call our DSTCare 151 immediately to make your report. It will take us up to 1-3 working days to investigate and revert back to you.

You can access the MyDST Wallet through the MyDST app. All you need to do is to activate your MyDST Wallet on the app.

Download the MyDST app today:

You are required to complete the 3 main steps of Activating your MyDST Wallet, Verifying your ID and Completing your Profile before you can start enjoying the MyDST Wallet features.

For New MyDST Users:
a. Step 1 – Verify your ID

Note: Please make sure your IC is updated as this process will require us to cross check your IC photo with your current appearance.

b. Step 2 – Activate your MyDST wallet:

c. Step 3 – Complete your profile details:

For Existing MyDST Users:
a. Step 1 – Activate your MyDST Wallet:

b. Step 2 – Verify your ID:

Note: Please make sure your IC is updated as this process will require us to cross check your IC photo with your current appearance.

c. Step 3 – Complete your Profile Details:

No – you will need to renew your IC before you can proceed to verify your ID on the MyDST app.

Note: Before verifying your ID, please make sure your IC is valid.

You can top up your MyDST Wallet through:
a. TAIB Bank
b. Saved Card
C. Debit/Credit Card

The minimum top up amount for the MyDST Wallet is $1.00

The maximum top up amount for the MyDST Wallet is $2,000.00.

The maximum amount balance in the MyDST Wallet should not exceed more than $2000.00.

For example, if you have an available balance of $500 in your MyDST Wallet, you will only be able to top up your wallet with a maximum amount of $1,500.00.

The maximum amount per transaction is $2000.00 and at any time of the year, users should not exceed a total transaction of $30,000.00

You are required to raise a dispute on the MyDST app. Once submitted, our team will review your dispute and if your dispute has been approved, your money will be refunded to your MyDST Wallet. This may take 1 -3 days depending on the complexity of the case.

Your funds will be credited immediately into your MyDST Wallet as soon as you top up.

At this moment, you will not be able to set recurring transfers to add funds to your MyDST Wallet.

At this moment, you will not be able to set recurring transfers to add funds to your MyDST Wallet.

You will only be able to pay your school fee using MyDST Wallet. If your balance is not sufficient, you will need to top up your MyDST Wallet via Debit/Credit Card or TAIBVX.

a. MyDST Billers – Pay School Fees | Top Up MyDST Wallet via Debit/Credit Card:

b) MyDST Billers – Pay School Fees | Top Up MyDST Wallet via TAIBVX:

You will be able to purchase Easi recharge and pay your mobile postpaid bill using the MyDST Wallet, Debit/Credit card or Saved Cards, and TAIBVX as the payment method.

a. Recharge Easi or Pay Mobile Postpaid Bills – Debit/Credit/Saved Card:

b. Recharge Easi or Pay Mobile Postpaid Bills – MyDST Wallet:

MyDST Shop is your one-stop destination for all your shopping needs. Whether you’re looking for electronics, food, utilities, and more, you can count on our partner merchants to provide dependable service and products through the MyDST Shop! Shopping made easy within the reach of your fingertips.

With MyDST Shop, you can experience the following benefits:-
– One stop destination for users
– Convenient and user friendly
– Exclusive discounts to enjoy seasonally

Starting on 4th April 2024, there will be exclusive cash discounts for those users who make purchases on certain products through the MyDST Shop.

This promo will last until the 30th April 2024 or until the first 1,200 cash vouchers have been redeemed, whichever comes first. It operates on a first-come, first-served basis.

The 4.4 promotion is only limited to one order per user, and is limited to the first 1,200 orders. The orders will be on a first come first serve basis.

Follow the steps below to start placing your order:

Yes – the minimum order may vary from each merchant. You can simply check the merchant information at MyDST shop to check the minimum order for the merchant of your choice.

The operating hours may vary for each merchant, simply check the shop details at MyDST Shop to find out the merchant’s operating hours before placing your order.

Follow the steps below to check the merchant’s operating hours:
– Go to the ‘Shop’ tab
– Select the shop you want
– Click on the Merchant’s Info icon
– The Merchant’s Operating Hours and other information will be displayed

Yes, you are allowed to order in advance for the pick up option within the same day depending on the merchant’s delivery method.

MyDST Shop currently only accepts payments through the DST Wallet.

The DST Wallet can be linked to your MasterCard – can be either your Debit or Credit Card; and your TAIBVX account.

Securely pay for your order through TAIBVX by following the steps below:
a. Head over to the ‘Shop’ tab
b. Choose any merchant and start shopping
c. View your cart and set up you ‘Pick Up/Delivery’ details
d. Click ‘Proceed Order’
e. Select ‘TAIBVX’
f. Log in to your TAIBVX account
g. Enter the OTP sent to you for confirmation

And done. Your order will be on its way!

If you are currently experiencing this issue, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

The delivery fee may vary for each merchant. You can simply check the merchant information at MyDST shop to check the delivery fee for the merchant of your choice.

Each merchant’s delivery times are different. The delivery of your order will be made by the merchant themselves, you can simply contact the merchant to check your delivery status.

Please make sure to check the specific delivery timeframe provided by the merchant during the checkout process.

No – you will only be able to order from one merchant per delivery.

Making multiple orders from different merchants to one address is possible, however you will need to pay for the deliveries for each order.

You can check the status of your order through the SMS notification sent to you or MyDST app on the order details.

Follow the steps below to view your order details on MyDST app:
– Click ‘More’ on the navigation tab
– Click ‘Your Orders’

If you encounter any difficulties or have any inquiries, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

Yes – you can add up to 6 different addresses into your account

There are a few possible reasons as to why you have experienced this, it may be due to the following:-
– You have not activated your wallet – Activate your Wallet to continue
– Your phone location for MyDST is not enabled – Turn on or enable your Phone Location for MyDST app on your phone settings
– The item you have chosen is out of stock – Please select another item
– Your order did not reach the minimum requirement order set by the merchants – Add more into your order
– The order was placed when the merchant was no longer accepting orders – Please make sure to place an order, when the shop is still open

No, once you have confirmed your order and payment has been made you will not be able to edit your order.

If you wish to add it into your order, you will need to submit it as a new order.

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

If the product you have received is damaged or defective, we kindly advise you to contact the merchant directly.

Please note that DST is not liable for any damaged or defective products received.

No, if a purchase has been made, you are not allowed to cancel your order. Order can only be cancelled if payment has not been made.

If you have experienced this issue, please contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

If you require any assistance from us, please feel free to contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

You can check the respective merchant’s customer service hotline by following the steps below:
1. Log in to the MyDST app
2. Select the merchant
3. Tap on the ‘i’ button located on the top right corner of your screen
4. Here, you will find the merchant’s information details

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.You can request for a refund through the MyDST app, follow these simple steps:
– Log in to the MyDST app
– Click ‘More’ on the navigation bar
– Tap on ‘Your Orders’
– Click ‘View Orders’ on the order you wish to request for the refund
– Navigate to the bottom of the page and click ‘Dispute Request’
– Enter your reason for the refund request and click ‘Confirm’

We will investigate your refund request and keep you updated.

A refund for a dispute will usually take up to 1-3 working days. However, this depends on the complexity of the dispute raised which may take more than 3 working days.

MyDST Shop is your one-stop destination for all your shopping needs. Whether you’re looking for electronics, food, utilities, and more, you can count on our partner merchants to provide dependable service and products through the MyDST Shop! Shopping made easy within the reach of your fingertips.

With MyDST Shop, you can experience the following benefits:-
– One stop destination for users
– Convenient and user friendly
– Exclusive discounts to enjoy seasonally

Starting on 10th October 2023, there will be exclusive cash discounts for those users who make purchases on certain products through the MyDST Shop.

This promo will last until the end of October or until the first 500 cash vouchers have been redeemed, whichever comes first. It operates on a first-come, first-served basis.

The 10.10 promotion is only limited to one order per user, and is limited to the first 2,000 orders. The orders will be on a first come first serve basis.

Follow the steps below to start placing your order:

Yes – the minimum order may vary from each merchant. You can simply check the merchant information at MyDST shop to check the minimum order for the merchant of your choice.

The operating hours may vary for each merchant, simply check the shop details at MyDST Shop to find out the merchant’s operating hours before placing your order.

Follow the steps below to check the merchant’s operating hours:
– Go to the ‘Shop’ tab
– Select the shop you want
– Click on the Merchant’s Info icon
– The Merchant’s Operating Hours and other information will be displayed

Yes, you are allowed to order in advance for the pick up option within the same day depending on the merchant’s delivery method.

MyDST Shop currently only accepts payments through the DST Wallet.

The DST Wallet can be linked to your MasterCard – can be either your Debit or Credit Card.

If you are currently experiencing this issue, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

The delivery fee may vary for each merchant. You can simply check the merchant information at MyDST shop to check the delivery fee for the merchant of your choice.

Each merchant’s delivery times are different. The delivery of your order will be made by the merchant themselves, you can simply contact the merchant to check your delivery status.

Please make sure to check the specific delivery timeframe provided by the merchant during the checkout process.

No – you will only be able to order from one merchant per delivery.

Making multiple orders from different merchants to one address is possible, however you will need to pay for the deliveries for each order.

You can check the status of your order through the SMS notification sent to you or MyDST app on the order details.

Follow the steps below to view your order details on MyDST app:
– Click ‘More’ on the navigation tab
– Click ‘Your Orders’

If you encounter any difficulties or have any inquiries, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

Yes – you can add up to 6 different addresses into your account

There are a few possible reasons as to why you have experienced this, it may be due to the following:-
– You have not activated your wallet – Activate your Wallet to continue
– Your phone location for MyDST is not enabled – Turn on or enable your Phone Location for MyDST app on your phone settings
– The item you have chosen is out of stock – Please select another item
– Your order did not reach the minimum requirement order set by the merchants – Add more into your order
– The order was placed when the merchant was no longer accepting orders – Please make sure to place an order, when the shop is still open

No, once you have confirmed your order and payment has been made you will not be able to edit your order.

If you wish to add it into your order, you will need to submit it as a new order.

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

If the product you have received is damaged or defective, we kindly advise you to contact the merchant directly.

Please note that DST is not liable for any damaged or defective products received.

No, if a purchase has been made, you are not allowed to cancel your order. Order can only be cancelled if payment has not been made.

If you have experienced this issue, please contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

If you require any assistance from us, please feel free to contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

You can check the respective merchant’s customer service hotline by following the steps below:
1. Log in to the MyDST app
2. Select the merchant
3. Tap on the ‘i’ button located on the top right corner of your screen
4. Here, you will find the merchant’s information details

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.You can request for a refund through the MyDST app, follow these simple steps:
– Log in to the MyDST app
– Click ‘More’ on the navigation bar
– Tap on ‘Your Orders’
– Click ‘View Orders’ on the order you wish to request for the refund
– Navigate to the bottom of the page and click ‘Dispute Request’
– Enter your reason for the refund request and click ‘Confirm’

We will investigate your refund request and keep you updated.

A refund for a dispute will usually take up to 1-3 working days. However, this depends on the complexity of the dispute raised which may take more than 3 working days.