A New and Improved MyDST app and website is now available for everyone to enjoy! This new version will give its users a brand new experience with better upgrades.
Download Now!
Frequently Asked Questions
1. How to download MyDST app?
Download the MyDST app today:
2. How do I access via web?
You can go to our MyDST Website here.
3. What features are available on the MyDST app?
The MyDST app is equipped with features that enhances your all-in-one access to everything DST experience and those features includes;
a. Bill Payments
b. Easi Recharge
c. Buy Add-Ons
d. Link Accounts
e. Make Donations
f. Activate IDD and Roaming
g. Request New SIM Card
h. Subscribe to MultiSIM
i. Upgrade Plan
j. Save your Card
4. Which features are available for Easi, Mobi, Freedom and Infinity on MyDST?
5. How to view my registered Email Address and User ID?
Follow the steps below to view:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Once on the Profile Settings Page, you will be able to view your Email Address and User ID
6. How do I change my Profile Name?
Follow the steps below to change your Profile Name:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Profile Name’
d. Enter your desired ‘First Name’ and ‘Last Name’
e. Click ‘Save Changes’
*Your Profile Name will be displayed on your Home Screen
7. How do I delete a MyDST account?
Follow the steps below to delete your MyDST account:
On the Home Screen, click ‘More’ on the bottom right corner
Under ‘Settings’, click ‘Profile’
Click ‘Delete Account’
Select any of the reason to delete your account
Click ‘Delete Account’
The OTP will be sent to your registered MyDST email address
Enter the OTP and click ‘Submit’ to permanently delete your account
*The delete account feature is available from the 8.6.6+207 version onwards
8. What will happen once I delete MyDST account?
Once you have successfully deleted your MyDST account, all your linked accounts will be unlinked to your email and all your details will be permanently deleted
You can always reregister back to MyDST with your email and User ID
1. How do I register to MyDST?
After you have successfully downloaded the app, follow the steps below to register to MyDST:
a. Click ‘Create account’
b. Select the ‘Service Type’ and Enter the ‘Service Number’
c. Enter the 6-digit OTP sent to ‘Verify your Account’
– For Easi and Mobi, it will be sent to your Mobile Number
– For Freedom and Infinity, it will be sent to your registered email address
d. Enter your ‘Email Address, ‘User ID’ and Personal Details
e. Login to MyDST with the ‘Temporary Password’ sent to your email
*You can change the password once you have successfully log in to MyDST
2. How do I change/reset my password?
Steps to reset your password without logging in to MyDST:
a. On the login page, click ‘Forgot Your Password?’
b. Enter your existing MyDST User ID and click ‘Continue’
c. A Temporary Password will be sent to your registered email
d. Enter the Temporary Password on the login page
e. Change the Temporary Password to your desired password and click ‘Update’
Steps to change your password when logged in to MyDST:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Password’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new password according to the requirements and click ‘Save New Password’
Password Requirements:
✅ At least 8 characters
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At 1 numeric character
✅ New and Confirm Password must match
*Special characters are optional
3. How do I change the 6-digit PIN?
Follow the steps below to change your 6-digit PIN:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘PIN’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new PIN and click ‘Confirm’
4. How can I login to MyDST?
You can login to your MyDST account using your registered Email Address or User ID
5. What should I do if my account is locked?
If you have entered the wrong password FIVE (5) times in a row, your account will be locked for FIVE (5) minutes. During this time you will not be able to login and perform ‘Forget your Password’
After the FIVE (5) minutes is up, your account will automatically be unlocked. You can attempt to login again or reset your password to continue using MyDST
1. What are the payment methods available on MyDST?
We accept payments from valid Credit/Debit MasterCards and Visa cards
2. How can I pay my bills using MyDST?
Follow the steps below to pay your bill using MyDST:
a. Click ‘Pay Now’
b. Select your payment method and click ‘Proceed’
c. Enter your complete card details and click ‘Pay now’
d. Once your payment is received, you’ll be notified that your payment is successful
Download the MyDST app to conveniently pay your bills online:
3. My payment was not reflected on my account, what should I do?
You can drop us a message here, our team will be happy to assist you
4. How do I download my Bill Statements?
Follow the steps below to download your Bill Statements:
a. Click on ‘View Bill’
b. View Previous Bills
c. Select on the month of the bill statement that you want to download
d. Click view to allow download of the bill statement you want in PDF format
1. Will all my linked services still be linked with the new update?
Yes, any services linked to your MyDST account will still be linked as per the old version
2. How do I link my DST number(s) on the MyDST?
Follow the steps below to link your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘+ Add Another Account’
c. Select the ‘Service Type’ (e.g. Infinity)
d. Enter your DST number
e. Click ‘Continue’
f. An OTP (One-Time-Password) will be sent to you via:
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
g. Enter the OTP and click ‘Submit’ to verify your DST number
3. How do I unlink my DST number(s) on the MyDST?
Follow the steps below to unlink your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘Unlink’ any account(s)
c. Enter the OTP sent to your email and click ‘Confirm OTP’ to verify your account
4. Can I link multiple numbers to ONE (1) MyDST account?
Yes, you can link multiple numbers to your MyDST account
5. Can I link ONE (1) number to TWO (2) different MyDST accounts?
No, ONE (1) number can be linked to ONE (1) MyDST account only
6. What will happen if I unlink all my accounts from MyDST?
You will automatically be redirected to add/link any DST services into your MyDST account
*Any inactive DST accounts will be removed automatically from your MyDST account