A New and Improved MyDST app and website is now available for everyone to enjoy! This new version will give its users a brand new experience with better upgrades.
Download Now!
Frequently Asked Questions
What's New on MyDST?
With providing our customers with a better experience on the app and website, we have upgraded and added the features below;
1. View your Mobi and Freedom Plan
2. View your Usage History
3. View your Current Bill Status
4. Download your Bill Statements
What are the features that’s still available on MyDST?
You will still be able to manage your DST accounts with the existing features below;
1. Bill Payments
2. Easi Recharge
3. Purchase Add-On
4. Make Donations
5. Link Number(s)
What are the features that have been improved?
1. You can securely download your Bill Statement in PDF format.
2. Under Usage Summary, you will be able to view your Internet and Voice Usage more clearly.
3. You will be able to view your bill status, whether it is Unpaid, Partially Paid or Paid.
4. You Plan will be visible on your MyDST homepage.
Which features are no longer available on the new version?
The features listed below have not been made available in the new version yet;
1. Easi Recharge History
2. Prepaid Usage History
3. Value Added Services (VAS) Subscription – Roaming
4. Loyalty Points Redemption
These features might not be available on the new app version but please rest assured that we are doing our best to give you the best app experience. Stay tuned!
If you have any feedback, please let us know by filling in the form here.
Are all my linked services still linked on the new version?
Yes, any services linked to your MyDST account will still linked as per the old version.
How do I link my DST number(s) on the MyDST?
Follow the steps below to link your number(s);
1. Login to your MyDST account
2. On the sub menu, click ‘Add Service’
3. Select the ‘Service Type’ (e.g. Infinity)
4. Enter your DST number
5. Click ‘Continue’
6. An OTP (One-Time-Password) will be sent to you via;
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
7. Enter the OTP and click ‘Submit’ to verify your DST number.
How do I unlink my DST number(s) on the MyDST?
You need to request via our DSTCare 151 to unlink your service(s) from your MyDST account.
Can I link multiple numbers to ONE (1) MyDST account?
Yes, you can link multiple numbers to your MyDST account.
Can I link ONE (1) number to TWO (2) different MyDST accounts?
No, ONE (1) number can be linked to ONE (1) MyDST account only.
What are the features available for Postpaid numbers on MyDST?
1. Pay Bills
2. View Bill Statement
3. Download Bill Statement
4. View Current Bill Status
5. View your Plan
6. View Data Usage History
7. View Voice Call Details
8. Purchase Add-ons
*For Voice Call Details, it will only record usage details starting from 28th July 2021.
What are the features available for Prepaid numbers on MyDST?
1. Purchase Easi Recharge
2. View Credit Balance
3. View Usage Summary
4. Purchase Add-Ons
Do I need to re-register my account on the new version?
No, you can login to the new version straight using your existing MyDST User ID.
How do I change/reset my password?
1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’
I can’t login to my account because it got suspended, what should I do?
Kindly reset your password by following the steps below to continue using your MyDST account;
1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’
What are the payment methods available on MyDST?
We accept payments from valid Credit/Debit MasterCards and Visa cards.
My payment was not reflected on my account, what should I do?
Kindly contact our DSTCare 151 or visit our website at https://dst.com.bn/contact/ and tell us your MyDST account and payment details. Our team will be happy to assist you.
How do I download my Bill Statements?
Follow the steps below to download your Bill Statements;
1. Click on ‘View Bill’
2. View Previous Bills
3. Select on the month of the bill statement that you want to download
4. Click view to allow download of the bill statement you want in PDF format.