MyDST App

A New and Improved MyDST app and website is now available for everyone to enjoy! This new version will give its users a brand new experience with better upgrades.

Download Now!

Frequently Asked Questions

1. How to download MyDST app?

Download the MyDST app today:

2. How do I access via web?

You can go to our MyDST Website here.

3. What features are available on the MyDST app?

The MyDST app is equipped with features that enhances your all-in-one access to everything DST experience and those features includes;

a. Bill Payments
b. Easi Recharge
c. Buy Add-Ons
d. Link Accounts
e. Make Donations
f. Activate IDD and Roaming
g. Request New SIM Card
h. Subscribe to MultiSIM
i. Upgrade Plan
j. Save your Card

4. Which features are available for Easi, Mobi, Freedom and Infinity on MyDST?

5. How to view my registered Email Address and User ID?

Follow the steps below to view:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Once on the Profile Settings Page, you will be able to view your Email Address and User ID

6. How do I change my Profile Name?

Follow the steps below to change your Profile Name:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Profile Name’
d. Enter your desired ‘First Name’ and ‘Last Name’
e. Click ‘Save Changes’

*Your Profile Name will be displayed on your Home Screen

7. How do I delete a MyDST account?

Follow the steps below to delete your MyDST account:
On the Home Screen, click ‘More’ on the bottom right corner
Under ‘Settings’, click ‘Profile’
Click ‘Delete Account’
Select any of the reason to delete your account
Click ‘Delete Account’
The OTP will be sent to your registered MyDST email address
Enter the OTP and click ‘Submit’ to permanently delete your account

*The delete account feature is available from the 8.6.6+207 version onwards

8. What will happen once I delete MyDST account?

Once you have successfully deleted your MyDST account, all your linked accounts will be unlinked to your email and all your details will be permanently deleted

You can always reregister back to MyDST with your email and User ID

1. How do I register to MyDST?

After you have successfully downloaded the app, follow the steps below to register to MyDST:
a. Click ‘Create account’
b. Select the ‘Service Type’ and Enter the ‘Service Number’
c. Enter the 6-digit OTP sent to ‘Verify your Account’
– For Easi and Mobi, it will be sent to your Mobile Number
– For Freedom and Infinity, it will be sent to your registered email address
d. Enter your ‘Email Address, ‘User ID’ and Personal Details
e. Login to MyDST with the ‘Temporary Password’ sent to your email
*You can change the password once you have successfully log in to MyDST

2. How do I change/reset my password?

Steps to reset your password without logging in to MyDST:
a. On the login page, click ‘Forgot Your Password?’
b. Enter your existing MyDST User ID and click ‘Continue’
c. A Temporary Password will be sent to your registered email
d. Enter the Temporary Password on the login page
e. Change the Temporary Password to your desired password and click ‘Update’

Steps to change your password when logged in to MyDST:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘Password’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new password according to the requirements and click ‘Save New Password’

Password Requirements:
✅ At least 8 characters
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At 1 numeric character
✅ New and Confirm Password must match
*Special characters are optional

3. How do I change the 6-digit PIN?

Follow the steps below to change your 6-digit PIN:
a. On the Home Screen, click ‘More’ on the bottom right corner
b. Under ‘Settings’, click ‘Profile’
c. Click ‘PIN’ and ‘Resend OTP’
d. The OTP will be send to your registered email
e. Enter the OTP and click ‘Confirm’ to verify your account
f. Enter your new PIN and click ‘Confirm’

4. How can I login to MyDST?

You can login to your MyDST account using your registered Email Address or User ID

5. What should I do if my account is locked?

If you have entered the wrong password FIVE (5) times in a row, your account will be locked for FIVE (5) minutes. During this time you will not be able to login and perform ‘Forget your Password’

After the FIVE (5) minutes is up, your account will automatically be unlocked. You can attempt to login again or reset your password to continue using MyDST

1. What are the payment methods available on MyDST?

We accept payments from valid Credit/Debit MasterCards and Visa cards

2. How can I pay my bills using MyDST?

Follow the steps below to pay your bill using MyDST:
a. Click ‘Pay Now’
b. Select your payment method and click ‘Proceed’
c. Enter your complete card details and click ‘Pay now’
d. Once your payment is received, you’ll be notified that your payment is successful

Download the MyDST app to conveniently pay your bills online:

3. My payment was not reflected on my account, what should I do?

You can drop us a message here, our team will be happy to assist you

4. How do I download my Bill Statements?

Follow the steps below to download your Bill Statements:
a. Click on ‘View Bill’
b. View Previous Bills
c. Select on the month of the bill statement that you want to download
d. Click view to allow download of the bill statement you want in PDF format

1. Will all my linked services still be linked with the new update?

Yes, any services linked to your MyDST account will still be linked as per the old version

2. How do I link my DST number(s) on the MyDST?

Follow the steps below to link your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘+ Add Another Account’
c. Select the ‘Service Type’ (e.g. Infinity)
d. Enter your DST number
e. Click ‘Continue’
f. An OTP (One-Time-Password) will be sent to you via:
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
g. Enter the OTP and click ‘Submit’ to verify your DST number

3. How do I unlink my DST number(s) on the MyDST?

Follow the steps below to unlink your number(s):
a. On the Home Screen, click ‘Account’ on the bottom right side
b. Click ‘Manage’ and ‘Unlink’ any account(s)
c. Enter the OTP sent to your email and click ‘Confirm OTP’ to verify your account

4. Can I link multiple numbers to ONE (1) MyDST account?

Yes, you can link multiple numbers to your MyDST account

5. Can I link ONE (1) number to TWO (2) different MyDST accounts?

No, ONE (1) number can be linked to ONE (1) MyDST account only

6. What will happen if I unlink all my accounts from MyDST?

You will automatically be redirected to add/link any DST services into your MyDST account
*Any inactive DST accounts will be removed automatically from your MyDST account

General

1. Where is the Digital Wallet available?

You can access the Digital Wallet through the MyDST app, it’s the latest feature in the app.

2. What do I need to know about the Digital Wallet?

The Digital Wallet is a digital mobile wallet available through the MyDST app. It is linked to the user’s mobile number and unique IC number, ensuring security and ease of use.

The wallet allows users to make payments and transactions conveniently using their mobile devices. Cashless payments become more accessible and convenient with our available merchant partners.

3. What are the benefits of activating the Digital Wallet?

With the Digital Wallet, you can experience the convenience and security of a mobile wallet. The benefits include:

– Convenient and user-friendly interface
– Easy access to your wallet
– Secure transactions with 2-factor authentication
– Cashless transactions
– Additional incentives during promotional periods

Try it today and simplify your cashless transactions!

4. Who can activate the Digital Wallet?

All DST Mobi and Easi customers with a MyDST account can activate, access and use the Digital Wallet in the MyDST app.

5. What is the minimum age requirement to activate the Digital Wallet?

The minimum age requirement to activate the Wallet is twelve (12) years, in line with the DST age requirement to register for Easi. Only one IC and one mobile number can be associated with the Wallet.

6. What should I do if I did not receive a notification after making a purchase or transfer?

If you are experiencing any issues with your Wallet or have any questions, Kindly submit your complaint and inquiries by clicking on the ‘Need Help?’ button in your MyDST app or call our DSTCare 151 immediately after finding out to make your report. It will take us up to 1-3 working days to investigate and revert back to you.

7. Will it affect my Wallet if I change my mobile number?

If you change your mobile number, your Wallet will still remain active. The Digital Wallet is connected to your email and requires a password to log in.

When you change your mobile number, you will need to unlink your old number and link your new mobile number on your MyDST app.

8. Can multiple people use the same IC to activate their Wallet?

No, the Wallet can only be activated and tied to one IC and one phone number.

If multiple individuals want to use the Wallet, each person would need to have their own unique IC and phone number for activation.

9. What happens if I’m disconnected from the network while performing a transaction?

If you get disconnected from the network while performing a transaction, the transaction will not be processed. You will need to try again once you have a stable network connection.

10. Can I use the Wallet if I’m not a DST customer?

No – the Wallet is only available for Easi and Mobi customers.

Interested in using the Wallet? Sign up now to enjoy our features!

11. Will I be able to have multiple Wallets?

You will only be able to have one Wallet as it is linked to your IC number and one primary mobile number.

12. Can I use the MyDST app on multiple devices?

Yes! You can download the MyDST app and log in to the same account on multiple devices to enjoy all MyDST app features including the Wallet.

13. Can I use the Wallet when I’m travelling abroad?

Yes – as long as you are connected to the Internet.

However, we currently do not have any overseas merchant partners. Once we do, we’ll be sure to let you know!

14. How long does it take for a transaction to be processed?

Your transaction will be processed immediately.

15. Can I view and download my transaction receipts from the Wallet?

Currently, you can view your transaction receipts within the MyDST app. However, the download feature for transaction receipts is not available at this moment.

We are working on introducing the download feature in the future. Stay tuned for updates!

16. What should I do if my mobile device is lost or stolen?

Please make sure to call our DSTCare 151 to report and disconnect your line, and request for a SIM card replacement.

Simply download the MyDST app on your new phone and login with your existing credentials and you’re good to go! Your wallet will still remain active.

17. Where can I view my transaction history?

You can view your transaction history on the ‘Authorised Transactions’ section on your app. Simply follow the steps below to check it out:

Access

18. How do I access the Wallet?

You can access the Wallet through the MyDST app. All you need to do is activate your Wallet on the app.

Download the MyDST app today:

19. How do I activate the Wallet?

Simply follow the steps below to activate your Wallet:

Top-Up & Payments

20. How do I top-up my wallet?

At the moment, this feature is not available until further notice. Stay tuned!

21. Are there any charges for using the Wallet?

22. How do I pay my bills with Wallet?

At the moment, users will not be able to pay bills using wallet ; however, they still can pay via their Debit/Credit card. Simply follow the steps below to pay your bills.

a) Steps to pay billers:

b) Steps to recharge your prepaid or pay your postpaid bills:

Inquiries

23. What should I do if I have any complaints or inquiries?

General

1. What is the MyDST Shop all about?

MyDST Shop is your one-stop destination for all your shopping needs. Whether you’re looking for electronics, food, utilities, and more, you can count on our partner merchants to provide dependable service and products through the MyDST Shop! Shopping made easy within the reach of your fingertips.

2. What are the benefits of MyDST Shop?

With MyDST Shop, you can experience the following benefits:-
– One stop destination for users
– Convenient and user friendly
– Exclusive discounts to enjoy seasonally

Promotion

3. What is the 11.11 promotion for MyDST Shop?

Starting on 11th November 2023, there will be exclusive cash discounts for those users who make purchases on certain products through the MyDST Shop.

4. How long will this promo last?

This promo will last until the end of November or until the first 1,800 cash vouchers have been redeemed, whichever comes first. It operates on a first-come, first-served basis.

5. Are there any order limitations?

The 11.11 promotion is only limited to one order per user, and is limited to the first 1,800 orders. The orders will be on a first come first serve basis.

Placing an Order

6. How do I place an order?

Follow the steps below to start placing your order:

7. Is there a minimum order?

Yes – the minimum order may vary from each merchant. You can simply check the merchant information at MyDST shop to check the minimum order for the merchant of your choice.

8. What time can I place my order?

The operating hours may vary for each merchant, simply check the shop details at MyDST Shop to find out the merchant’s operating hours before placing your order.

Follow the steps below to check the merchant’s operating hours:
– Go to the ‘Shop’ tab
– Select the shop you want
– Click on the Merchant’s Info icon
– The Merchant’s Operating Hours and other information will be displayed

9. Will I be able to place my order in advance?

Yes, you are allowed to order in advance for the pick up option within the same day depending on the merchant’s delivery method.

Payment

10. Which payment methods will be used?

MyDST Shop currently only accepts payments through the DST Wallet.

The DST Wallet can be linked to your MasterCard – can be either your Debit or Credit Card; and your TAIBVX account.

11. How do I pay using my TAIBVX account?

Securely pay for your order through TAIBVX by following the steps below:
a. Head over to the ‘Shop’ tab
b. Choose any merchant and start shopping
c. View your cart and set up you ‘Pick Up/Delivery’ details
d. Click ‘Proceed Order’
e. Select ‘TAIBVX’
f. Log in to your TAIBVX account
g. Enter the OTP sent to you for confirmation

And done. Your order will be on its way!

12. Why can't I add, link or unlink my debit/credit card?

If you are currently experiencing this issue, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

Delivery

13. How much is the delivery fee?

The delivery fee may vary for each merchant. You can simply check the merchant information at MyDST shop to check the delivery fee for the merchant of your choice.

14. How long does delivery take?

Each merchant’s delivery times are different. The delivery of your order will be made by the merchant themselves, you can simply contact the merchant to check your delivery status.

Please make sure to check the specific delivery timeframe provided by the merchant during the checkout process.

15. Can I order from multiple restaurants in one delivery?

No – you will only be able to order from one merchant per delivery.

Making multiple orders from different merchants to one address is possible, however you will need to pay for the deliveries for each order.

16. How do I track my order?

You can check the status of your order through the SMS notification sent to you or MyDST app on the order details.

Follow the steps below to view your order details on MyDST app:
– Click ‘More’ on the navigation tab
– Click ‘Your Orders’

17. Why can't I track my order?

If you encounter any difficulties or have any inquiries, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

18. Can I add multiple delivery addresses?

Yes – you can add up to 6 different addresses into your account

Others

19. Why does my order not go through during the ordering process?

There are a few possible reasons as to why you have experienced this, it may be due to the following:-
– You have not activated your wallet – Activate your Wallet to continue
– Your phone location for MyDST is not enabled – Turn on or enable your Phone Location for MyDST app on your phone settings
– The item you have chosen is out of stock – Please select another item
– Your order did not reach the minimum requirement order set by the merchants – Add more into your order
– The order was placed when the merchant was no longer accepting orders – Please make sure to place an order, when the shop is still open

20. Will I be able to add on to my previous order after my order has been confirmed?

No, once you have confirmed your order and payment has been made you will not be able to edit your order.

If you wish to add it into your order, you will need to submit it as a new order.

21. What should I do if the order I have received was wrong?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

22. What should I do if the product I have received is damaged or defective?

If the product you have received is damaged or defective, we kindly advise you to contact the merchant directly.

Please note that DST is not liable for any damaged or defective products received.

23. Will I be able to cancel my order?

No, if a purchase has been made, you are not allowed to cancel your order. Order can only be cancelled if payment has not been made.

24. There was an error when I tried to save my delivery address, what should I do?

If you have experienced this issue, please contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

25. What should I do if I need any assistance?

If you require any assistance from us, please feel free to contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

26. How do I contact the merchant's customer service?

You can check the respective merchant’s customer service hotline by following the steps below:
1. Log in to the MyDST app
2. Select the merchant
3. Tap on the ‘i’ button located on the top right corner of your screen
4. Here, you will find the merchant’s information details

27. What if I did not receive my order but I was charged?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.

28. How do I request a refund?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.You can request for a refund through the MyDST app, follow these simple steps:
– Log in to the MyDST app
– Click ‘More’ on the navigation bar
– Tap on ‘Your Orders’
– Click ‘View Orders’ on the order you wish to request for the refund
– Navigate to the bottom of the page and click ‘Dispute Request’
– Enter your reason for the refund request and click ‘Confirm’

We will investigate your refund request and keep you updated.

29. How long does it take to process a refund for a dispute raised?

A refund for a dispute will usually take up to 1-3 working days. However, this depends on the complexity of the dispute raised which may take more than 3 working days.

General

1. What is the MyDST Shop all about?

MyDST Shop is your one-stop destination for all your shopping needs. Whether you’re looking for electronics, food, utilities, and more, you can count on our partner merchants to provide dependable service and products through the MyDST Shop! Shopping made easy within the reach of your fingertips.

2. What are the benefits of MyDST Shop?

With MyDST Shop, you can experience the following benefits:-
– One stop destination for users
– Convenient and user friendly
– Exclusive discounts to enjoy seasonally

Promotion

3. What is the 10.10 promotion for MyDST Shop?

Starting on 10th October 2023, there will be exclusive cash discounts for those users who make purchases on certain products through the MyDST Shop.

4. How long will this promo last?

This promo will last until the end of October or until the first 500 cash vouchers have been redeemed, whichever comes first. It operates on a first-come, first-served basis.

5. Are there any order limitations?

The 10.10 promotion is only limited to one order per user, and is limited to the first 2,000 orders. The orders will be on a first come first serve basis.

Placing an Order

6. How do I place an order?

Follow the steps below to start placing your order:

7. Is there a minimum order?

Yes – the minimum order may vary from each merchant. You can simply check the merchant information at MyDST shop to check the minimum order for the merchant of your choice.

8. What time can I place my order?

The operating hours may vary for each merchant, simply check the shop details at MyDST Shop to find out the merchant’s operating hours before placing your order.

Follow the steps below to check the merchant’s operating hours:
– Go to the ‘Shop’ tab
– Select the shop you want
– Click on the Merchant’s Info icon
– The Merchant’s Operating Hours and other information will be displayed

9. Will I be able to place my order in advance?

Yes, you are allowed to order in advance for the pick up option within the same day depending on the merchant’s delivery method.

Payment

10. Which payment methods will be used?

MyDST Shop currently only accepts payments through the DST Wallet.

The DST Wallet can be linked to your MasterCard – can be either your Debit or Credit Card.

11. Why can't I add, link or unlink my debit/credit card?

If you are currently experiencing this issue, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

Delivery

12. How much is the delivery fee?

The delivery fee may vary for each merchant. You can simply check the merchant information at MyDST shop to check the delivery fee for the merchant of your choice.

13. How long does delivery take?

Each merchant’s delivery times are different. The delivery of your order will be made by the merchant themselves, you can simply contact the merchant to check your delivery status.

Please make sure to check the specific delivery timeframe provided by the merchant during the checkout process.

14. Can I order from multiple restaurants in one delivery?

No – you will only be able to order from one merchant per delivery.

Making multiple orders from different merchants to one address is possible, however you will need to pay for the deliveries for each order.

15. How do I track my order?

You can check the status of your order through the SMS notification sent to you or MyDST app on the order details.

Follow the steps below to view your order details on MyDST app:
– Click ‘More’ on the navigation tab
– Click ‘Your Orders’

16. Why can't I track my order?

If you encounter any difficulties or have any inquiries, please feel free to contact our DSTCare 151 or click on the ‘Need Help’ button located at the bottom of the page.

17. Can I add multiple delivery addresses?

Yes – you can add up to 6 different addresses into your account

Others

18. Why does my order not go through during the ordering process?

There are a few possible reasons as to why you have experienced this, it may be due to the following:-
– You have not activated your wallet – Activate your Wallet to continue
– Your phone location for MyDST is not enabled – Turn on or enable your Phone Location for MyDST app on your phone settings
– The item you have chosen is out of stock – Please select another item
– Your order did not reach the minimum requirement order set by the merchants – Add more into your order
– The order was placed when the merchant was no longer accepting orders – Please make sure to place an order, when the shop is still open

19. Will I be able to add on to my previous order after my order has been confirmed?

No, once you have confirmed your order and payment has been made you will not be able to edit your order.

If you wish to add it into your order, you will need to submit it as a new order.

20. What should I do if the order I have received was wrong?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

21. What should I do if the product I have received is damaged or defective?

If the product you have received is damaged or defective, we kindly advise you to contact the merchant directly.

Please note that DST is not liable for any damaged or defective products received.

22. Will I be able to cancel my order?

No, if a purchase has been made, you are not allowed to cancel your order. Order can only be cancelled if payment has not been made.

23. There was an error when I tried to save my delivery address, what should I do?

If you have experienced this issue, please contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

24. What should I do if I need any assistance?

If you require any assistance from us, please feel free to contact our DSTCare 151 or click the ‘Need Help’ button located at the bottom of the page.

25. How do I contact the merchant's customer service?

You can check the respective merchant’s customer service hotline by following the steps below:
1. Log in to the MyDST app
2. Select the merchant
3. Tap on the ‘i’ button located on the top right corner of your screen
4. Here, you will find the merchant’s information details

26. What if I did not receive my order but I was charged?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.

27. How do I request a refund?

You may go to your order transaction details and click on that particular order and call the merchant to raise your concern.

Once it is confirmed that you did not receive your order, you will need to raise a dispute.You can request for a refund through the MyDST app, follow these simple steps:
– Log in to the MyDST app
– Click ‘More’ on the navigation bar
– Tap on ‘Your Orders’
– Click ‘View Orders’ on the order you wish to request for the refund
– Navigate to the bottom of the page and click ‘Dispute Request’
– Enter your reason for the refund request and click ‘Confirm’

We will investigate your refund request and keep you updated.

28. How long does it take to process a refund for a dispute raised?

A refund for a dispute will usually take up to 1-3 working days. However, this depends on the complexity of the dispute raised which may take more than 3 working days.

What’s new on MyDST Version 8?

With providing our customers a better experience on the app in mind, we have upgraded and added the features below;
1. Brand New Look and Feel
2. New Security Features
• Mobile Pin
• Face ID
• Fingerprint ID
3. Purchase Easi Recharge with the Guest Feature

What are the features that’s still available on MyDST?

You will still be able to manage your DST accounts with the existing features below;
1. Bill Payments
2. Easi Recharge
3. Purchase Add-On
4. Make Donations
5. Link Number(s)

What are the features that have been improved?

1. The Data Usage Bar now indicates how much data have been used
2. The ‘Continue as Guest’ function now allows the Purchase of Easi Recharge
3. Additional Security Features for any transactions

Which features are no longer available on the new version?

The features listed below have not been made available in the new version yet;
1. Bill Statement Downloads for Mobile Postpaid Plans
2. Easi Recharge History
3. Prepaid and Postpaid Usage History
4. Value Added Services (VAS) Subscription – Roaming
5. Loyalty Points Redemption
6. View your Mobi and Freedom Plan

These features might not be available on the new app version but please rest assured that we are doing our best to give you the best app experience. Stay tuned!

If you have any feedback, please let us know by filling in the form here.

Do I need to re-register my account on the new version?

No, you can login to the new version straight using your existing MyDST User ID.

Are all my linked services still linked on the new version?

Yes, any services linked to your MyDST account will still linked as per the old version.

How do I link my DST number(s) on the MyDST?

Follow the steps below to link your number(s);
1. Login to your MyDST account
2. On the sub menu, click ‘Add Service’
3. Select the ‘Service Type’ (e.g. Infinity)
4. Enter your DST number
5. Click ‘Continue’
6. An OTP (One-Time-Password) will be sent to you via;
• SMS for Easi and Mobi numbers
• Email for Freedom and Infinity numbers
7. Enter the OTP and click ‘Submit’ to verify your DST number.

How do I unlink my DST number(s) on the MyDST?

You need to request via our DSTCare 151 to unlink your service(s) from your MyDST account.

Can I link multiple numbers to ONE (1) MyDST account?

Yes, you can link multiple numbers to your MyDST account.

Can I link ONE (1) number to TWO (2) different MyDST accounts?

No, ONE (1) number can be linked to ONE (1) MyDST account only.

What are the features available for Postpaid numbers on MyDST?

1. Pay Bills
2. View Usage Summary
3. View Current Bill
4. Purchase Add-Ons
5. View Bill Statements

What are the features available for Prepaid numbers on MyDST?

1. Purchase Easi Recharge
2. View Credit Balance
3. View Usage Summary
4. Purchase Add-Ons

What are the payment methods available on MyDST?

We accept payments from valid Credit/Debit MasterCards and Visa cards.

How do I change/reset my password?

1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’

I can’t login to my account because it got suspended, what should I do?

Kindly reset your password by following the steps below to continue using your MyDST account;
1. On the login page, click ‘Forgot Your Password?’
2. Enter your existing MyDST User ID and click ‘Continue’
3. A Temporary Password will be sent to your registered email.
4. Enter the Temporary Password on the login page
5. Change the Temporary Password to your desired password and click ‘Update’