Your Utilities, Now in MyDST
With USMS now on MyDST, managing your household utilities has never been easier. Link your electricity and water meters, check balances anytime, and top up in just a few taps — all in one app.
Your Utilities, Now in MyDST
With USMS now on MyDST, managing your household utilities has never been easier. Link your electricity and water meters, check balances anytime, and top up in just a few taps — all in one app.
How It Works
Managing your electricity and water is quick and easy
How It Works
Managing your electricity and water is quick and easy
Why Manage Your USMS Meters on MyDST
Enjoy more convenience and control — all in one app
Real-Time Balance Checks
Stay updated with your current electricity and water usage.
Quick Top-Ups
Keep your meters running smoothly in just a few taps.
Manage Multiple Meters
Access and control all your linked electricity and water meters.
Frequently Asked Questions
Getting Started
1. Is USMS (Unified Smart Metering System) now available on MyDST?
Yes, USMS — the digital metering system that lets you monitor and top up your electricity and water meters is now conveniently available on the MyDST app.
2. What USMS services are available on MyDST?
You can link your USMS account to your MyDST app to monitor your electricity and water meter balances, and top up your meters using the MyDST Wallet.
3. The USMS feature is not available on my MyDST app. What should I do?
Please update your MyDST app to the latest version to access USMS features.
Manage and Link Accounts
4. How many USMS meter numbers can I link with the MyDST app?
You can link as many meter numbers as you like—there’s no limit. You can easily ‘Add Another Meter’ on MyDST to monitor all your meters in one place.
5. If my USMS meter account is linked to one MyDST app account, can I link the same USMS meter to a different MyDST app account?
Yes, the same USMS meter account can be linked to multiple MyDST accounts, and any linked account can top up the meter.
6. Can I use multiple MyDST accounts to top up the same USMS meter?
Yes, you can use multiple MyDST accounts to top up the same USMS meter without any restrictions.
7. How do I unlink my USMS meter account from MyDST?
Follow the steps below to unlink your USMS meter account:
Top Ups and Payments
8. How do I top up my Electric or Water Meter on MyDST?
Follow the steps below to top up your Electric or Water Meter:
A receipt will be sent to your registered email and mobile number.
9. Can I top up an electric or water meter on behalf of someone else?
Yes, you can. As long as you have the correct and valid meter number, you may top up on behalf of someone else.
10. Which payment methods can I use to top up my meters?
You can only top up your meters on MyDST with the MyDST Wallet.
11. What is the minimum and maximum top-up amount?
The minimum top-up amount is BND $2, and the maximum is BND $2000 per transaction.
12. How long does it take for the top-up to reflect in my USMS meter?
The top-ups will be reflected instantly. Please refresh the page to view the updated balance. If you experience any delays, kindly contact our DSTCare 151 for assistance.
13. Can I get a refund if I accidentally top up the wrong USMS meter?
No, refunds cannot be issued once a top-up is successfully completed to an incorrect meter number. Please ensure your meter number is correct before confirming your transaction.
14. Can I view the history of meter top-up transactions?
You can view the history of meter top-ups linked to your own Wallet account only. Transactions made from other Wallet accounts will not appear in your MyDST account history.
Notifications and Receipts
15. Will I receive a receipt after making a top-up?
Yes, a receipt will automatically be issued after a successful transaction.
16. Will I receive an SMS after a successful top-up?
The SMS notification will only be sent to the registered owner of the meter number.
17. How will I be notified when my credit is running low?
A pop-up reminder will appear in the MyDST app, and in some cases, you may also get an SMS alert that is sent to the meter owner mobile number.
Balance and Usage
18. Will I be able to check my meter balance after a successful top-up?
Yes, after a successful top-up, you can view your remaining balance ($) as well as your current units (kWh).
19. Why is my usage not updated after a successful top-up?
There may be a slight delay in reflecting your latest top-up. Please refresh the app and wait a few moments. For further assistance, you can submit your inquiry through the app or contact DSTCare 151.
20. What happens to the leftover credit from last month?
Any leftover credit will automatically be carried forward to the following month. View your updated balance in the MyDST app under USMS.
21. Why is my water meter showing a negative balance?
When a meter displays a negative balance, it indicates a Pay-As-You-Use (PAYU) amount. This means you have exceeded your last top-up balance. You are required to pay the PAYU amount, along with any monthly debt repayment (if applicable). You have 48 hours to settle the PAYU balance before deductions begin from your water or electricity supply. For further assistance, kindly contact Talian Darussalam at 123.
Repayments
22. Can I pay off my USMS debt through MyDST?
Yes, USMS now supports debt repayment through the MyDST app. If you have outstanding debt, you can repay it automatically using your monthly top-ups. There are two repayment methods available: Fixed Amount or Percentage-Based deductions.
23. What are the two types of USMS debt repayment options available on MyDST?
1. Fixed Amount – A specific amount is deducted from your first top-up each month.
2. Percentage-Based – A fixed percentage of every top-up is automatically deducted to repay your debt.
24. Why is my second top-up still showing the fixed debt repayment even though I already paid during my first top-up?
Currently, users can only top up with the same fixed debt amount or more. However, the debt will not be deducted on the second top-up, and the full top-up amount will be added to your meter balance.
25. What happens if I miss a month of fixed debt repayment?
If you have a fixed monthly debt, the system will only display one month of debt at a time. Therefore, to proceed with your next top-up, you will need to pay both the previous month’s and the current month’s debt.
Support
26. Who should I contact if I experience issues with my USMS top-up?
For assistance, you can submit your inquiries or issues through the following:
