Infinity Upgrade FAQ

Frequently Asked Questions

1. When will my upgrade take place?

If you submitted your upgrade choice (between SuperSpeed or SuperSize) before 28th August 2022 – your plan will automatically be upgraded on 2nd September 2022.

Any submission after 28th August 2022, the upgrade will take place on 1st October 2022.

2. Will I be charged extra for this upgrade?

No, your monthly bill will remain the same as your plans are upgraded for FREE!

3. How will I know if I’ve been upgraded?

After you have already submitted your upgrade choice, we will send you an email as a confirmation.

We will send you another notification via SMS to inform you that your plan has successfully been upgraded.

4. Is this a permanent upgrade to my Infinity plan?

Yes! You can enjoy the newly upgraded Infinity plan and enjoy our SuperSpeed or SuperSize experience.

5. Where can I check to see if my plan has been upgraded?

You can check your SuperSize Infinity plan via the MyDST app or check your SuperSpeed upgrade by doing a Speed Test.

You will need to connect your laptop to your Infinity router with a LAN cable and check your speed via

6. I have purchased add-ons before choosing my upgrade, what will happen to my add-on once I’m upgraded?

Once your Infinity has been upgraded, your add-on will remain unchanged.

7. My Infinity is currently under a contract, will this upgrade affect my contract period?

No, your contract period will remain unchanged.

8. Do I need to upgrade my Infinity router as well for this new upgrade?

No, your Infinity router is capable of being used when your Infinity has been upgraded.