Frequently Asked Questions
1. When will my upgrade take place?
If you submitted your upgrade choice (between SuperSpeed or SuperSize) before 28th August 2022 – your plan will automatically be upgraded on 2nd September 2022.
Any submission after 28th August 2022, the upgrade will take place on 1st October 2022.
2. Will I be charged extra for this upgrade?
No, your monthly bill will remain the same as your plans are upgraded for FREE!
3. How will I know if I’ve been upgraded?
After you have already submitted your upgrade choice, we will send you an email as a confirmation.
We will send you another notification via SMS to inform you that your plan has successfully been upgraded.
4. Is this a permanent upgrade to my Infinity plan?
Yes! You can enjoy the newly upgraded Infinity plan and enjoy our SuperSpeed or SuperSize experience.
5. Where can I check to see if my plan has been upgraded?
You can check your SuperSize Infinity plan via the MyDST app or check your SuperSpeed upgrade by doing a Speed Test.
You will need to connect your laptop to your Infinity router with a LAN cable and check your speed via speedtest.net
6. I have purchased add-ons before choosing my upgrade, what will happen to my add-on once I’m upgraded?
Once your Infinity has been upgraded, your add-on will remain unchanged.
7. My Infinity is currently under a contract, will this upgrade affect my contract period?
No, your contract period will remain unchanged.
8. Do I need to upgrade my Infinity router as well for this new upgrade?
No, your Infinity router is capable of being used when your Infinity has been upgraded.