1. Has the January bill been issued?
Yes, the January bill has already been issued and sent to you via email. You can also view your statement through the MyDST app.
2. Are there any changes to the bill statement?
Yes, we have made changes to the bill format to match the Mobi bill format. This change is part of our commitment to provide a consistent and unified experience across all our services.
3. When is the new payment due date for the January 2026 bill?
The new payment due date for the January 2026 bill is 28 February 2026 this is to give you more flexibility and enough time to pay your bills.
4. How much should I pay for my January bill?
The January bill charges will be based on your monthly subscription including any add-ons purchased in December. You can pay the outstanding amount as stated in your bill.
5. Can I view my latest bill on the MyDST app?
Yes, you can view your latest bill on the MyDST app.
How to view your bills:
a. Tap ‘View Bill’
b. Under Previous Bills, select the latest bill
c. Tap ‘View Bill’ to view the full statement
6. Is the amount shown on the MyDST app up to date?
Yes, the amount shown in the MyDST app is your current outstanding amount.
7. Will I be charged with any late payment charges if I have not paid my January bill?
You will not be charged with any late payment fees if you pay your January bill before the new due date on 28 February 2026. However, the late fees will apply if the outstanding amount is not fully paid by this date.
8. If I paid my bill in January, will it be reflected in my January bill statement?
No, payments made after 1 January 2026 will only be reflected in your February bill. However, your outstanding bill amount will be updated and can be checked through the MyDST app.
9. If I paid half of my bill by 28 February and half in March, will I be charged with any late payment fees?
Yes, you will be charged with a late payment fee if you did not settle all your outstanding amount by 28 February 2026.
10. If I paid my January and February bill together, can the receipt be split into two based on the months?
You can request to have two separate receipts if you paid your bill at the branches.
11. What happens if I do not pay my bills by 28 February?
Your account will be suspended due to two months worth of outstanding bills.
12. Will I get a bill statement for any add-ons I have purchased?
You will no longer receive a separate bill for any add-ons you purchase. The cost will now be included and reflected in your next month’s bill.
13. What should I do if I don't receive the January 2026 bill or if it’s not updated on MyDST?
You may contact our DSTCare 151 or visit your nearest DST branch for further assistance.