1. Why is my bill delayed?
Your bill is delayed due to recent system enhancements. We appreciate your patience and will issue it as soon as possible.
2. Will I be charged with any late payment fees?
No late payment charges will apply on 1st February for your January 2026 bill.
3. How much do I need to pay for my January bill?
You only need to pay your January 2026 monthly subscription, any previous outstanding balances and applicable add-ons purchased from December 2025.
4. When will my January bill statement be issued?
Following recent system enhancements, your January bill statement will be issued before the next billing cycle begins on 1 February 2026.
5. How will I receive my bill statement?
Your bill statement will be sent to you by email once it is available.
6. Is the amount shown on the MyDST app up to date?
The balance shown in the MyDST app may not include your January charges yet. It reflects your 1 December 2025 bill, minus any payments you have made since then.
7. Can I still make a payment if the charges are not shown in the MyDST app?
Yes. You may still pay your Infinity monthly subscription or any previous outstanding bills via the MyDST app or at any DST branch.
8. Will the delay in my bill affect my services?
No, your services will remain active until the bill delay is resolved.
9. Can I still track my data usage in the MyDST app?
Yes. Your real-time data usage tracker in the MyDST app remains up to date and can be used to monitor your data balance.
10. How can I check my current bill charges or seek assistance?
For bill inquiries or assistance, please contact DSTCare at 151 or visit your nearest DST branch.