An eSIM is a virtual SIM that has been built into your phone, it works like an actual SIM card.

It is easy to check! All you need to do is dial *#06# on your phone.

If your phone supports eSIM, your phone will display your eSIM unique identification number (EID). Check out the example below on how it looks.

Alternatively, you can check through your phone settings: Settings – About – Status Info. If your phone supports eSIM, your phone will display your eSIM unique identification number (EID).

DST eSIM is available with the following plans:
a. Mobi | 4G and 5G Plans
b. Freedom | 4G and 5G Plans
c. Easi | 4G Plan (currently not available for Easi Tourist)

If you are on our 3G plan, it is time for an upgrade! Upgrade to our 4G or 5G Plans to use DST eSIM today.

Please take note that DST eSIM is only available for certain eSIM compatible mobile devices. At the moment, our DST eSIM services do not support tablets and other wearable devices.

There is only a one-time fee of $10.00.

New to DST? You can request for our DST eSIM services when you sign up to our Easi, Mobi or Freedom plans through our website or branches.

If you are already registered to either Easi, Mobi or Freedom, you can simply request a SIM change by visiting any of our branches.

eSIM is available for all Personal and Business lines.

Please make sure you have checked your junk, spam and promotions folder as the email could have been sent straight to either one of these folders.

Once it is confirmed that you have not received the email from us, kindly contact our DSTCare 151 and we will be happy to assist you further.

Please note that it is important for you to receive the email as it contains the QR code for you to activate your DST eSIM.

Once your DST eSIM has successfully been registered, you will receive a QR code via email from us.

After receiving your QR code, you will need to scan the QR code immediately into your phone and simply follow the steps to activate your DST eSIM.

Register at our DST branches and we will assist you with activating your DST eSIM.

No – it is simply switching from a SIM card to an eSIM, everything will remain the same. It does not affect your current plan or mobile number.

Note: If your bill cycle is not on the 1st of the month, it will be automatically changed to the 1st of the month on your next billing cycle. Your data quota and bill will be prorated and renewed on your next bill cycle.

No – you can only choose to use your mobile number with either a SIM card or eSIM as each SIM has its own profile, which contains information such as IMSI, PIN, PUK and ICCID.

Note: If your bill cycle is not on the 1st of the month, it will be automatically changed to the 1st of the month on your next billing cycle. Your data quota and bill will be prorated and renewed on your next bill cycle.

Yes – you can switch between both SIMs and mobile numbers on your phone; however, this capability depends on your device type.

You can store up to 7 eSIMs (depending on your phone model) on your phone but have only two active lines at a time – either one eSIM and one SIM card or one eSIM and one additional eSIM. Enjoy the convenience of managing multiple numbers and networks effortlessly!

You will need to scan and activate your DST eSIM immediately after receiving the email to enable your DST eSIM services.

Yes – you will be able to connect to 5G with our DST eSIM services. There will not be any impact on the 4G/5G network.

No – the DST eSIM is non-transferable. You will need to deactivate your current eSIM and reactivate it again on your new phone.

Please note that there will be a $5 reactivation fee for DST eSIM replacement.

Yes – you can use your Easi and Mobi eSIMs to stay connected while travelling outside Brunei.

When you are travelling overseas, do not forget to activate your roaming and purchase your data roaming add-ons via the MyDST app

Yes – you can activate multiple eSIM on your phone, even those from other service providers.

You can store up to 7 eSIMs (depending on your phone model) on your phone but have only two active lines at a time – either one eSIM and one SIM card or one eSIM and one additional eSIM. Enjoy the convenience of managing multiple numbers and networks effortlessly!

No – your add-on will still be available for you to enjoy after you activate your eSIM.

Note: If your bill cycle is not on the 1st of the month, it will be automatically changed to the 1st of the month on your next billing cycle. Your data quota and bill will be prorated and renewed on your next bill cycle.

No – everything in your plan will remain the same.

Note: If your bill cycle is not on the 1st of the month, it will be automatically changed to the 1st of the month on your next billing cycle. Your data quota and bill will be prorated and renewed on your next bill cycle.

No – the DST eSIM QR code is unique and cannot be used more than once.

Yes – you will be charged with a $5 fee for a DST eSIM replacement.

Once your DST eSIM account has been registered, you will receive an email with the QR code to activate your DST eSIM.

Simply follow the instructions below to activate your DST eSIM;

Simply follow the instructions below to delete your DST eSIM;

For any eSIM-capable devices, it can support multiple eSIMs with only two active SIMs at the same time (Primary and Secondary). The other eSIMs on your device will remain saved, allowing you to switch between SIMs and use your preferred eSIM when needed.

You can set your SIM default in your settings;
a. You have the choice to set either your Primary or Secondary SIM to be enabled during that time and become the default plan. This means that your chosen default plan will be used for making calls and using data.

b. Alternatively, you can have both the Primary and Secondary SIMs to be enabled at the same time. And you can manually select whether to use the voice line or mobile data from your Primary or Secondary SIM.

Simply follow the steps below to try and reactivate your DST eSIM;
a. Restart your phone
b. Make sure your phone supports eSIM (Check by dialing *#06#)
c. Make sure to scan the QR Code sent to your email.
d. Make sure your phone is connected to the Internet when you are downloading your DST eSIM profile

If you have confirmed all of the above and are still experiencing the same issue, call our DSTCare 151 and we will be happy to assist you further.

Simply follow the steps below to try and connect to a mobile network with your DST eSIM;

i. Method One:

a. Restart your phone
b. Check and make sure your new IMSI has been added and installed on your phone
c. Try to make calls, send SMS or browse the Internet

Note: Please make sure you do not delete the QR profile downloaded on your phone

ii. Method Two:

a. Turn your eSIM profile On/Off
b. Try to make calls, send SMS or browse the Internet

If you have confirmed all of the above and are still experiencing the same issue, call our DSTCare 151 and we will be happy to assist you further.

Yes – eSIM is available with MultiSIM with an $8 monthly fee, with one being your Primary SIM and the other will be your Supplementary SIM. You can request up to 4 Supplementary SIMs.

The charges to apply for our MultiSIM | eSIM services are:
1) Primary eSIM: $10 one-time subscription fee
2) Supplementary eSIMs: $5 one-time subscription fee per Supplementary SIM

Please take note that eSIM is only available for certain eSIM compatible mobile devices. At the moment, our eSIM services do not support tablets and other wearable devices.