Frequently Asked Questions

1. What's the difference between DIA and Infinity Business?

Similarity:
– Both services provide Internet access.
– High Speed internet connection.

Difference:
– Infinity Business is subject to reduce speed (Fair Usage Policy applies) after reached allocated data quota.
– Infinity Business comes with Dynamic IP and DIA comes with Static IP.
– DIA offers guaranteed bandwidth with unlimited data and speed (no reduced speed).
– DIA comes with dedicated connection direct to your office.

2. Where can I sign up for the Business services (MOBI Business, Infinity Business, DIA, LLCs, IEPL, DNS, VPN, CoLo)?

Sign up MOBI Business and Infinity Business at the nearest DST counters or CPA. For Enterprise Solutions, email to enterprise.enquiry@dst.com.bn or contact hotline at +673 877 7736

3. Who can sign up for the Business services?

All registered Business either Sole Proprietor/Partnership, Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities, Government Agencies including Statutory Bodies and Korporasi association.

Process & Procedures:

Sole Proprietor/Partnership
– Company’s authorization letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorized person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Registration and Section 16 & 17
– Directors must not have any outstanding bills on any existing personal accounts

Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities
– Company’s authorization letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorized person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Incorporation or Form X or Power of Attorney
– Directors must not have any outstanding bills on any existing personal accounts

Government Agencies including Statutory Bodies and Korporasi association.
– Company’s authorization letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorized person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Government’s Certificate of Incorporation or Form X or Power of Attorney

4. How can I get more information on about the Business product/services?

You can go to DST nearest branches or email to enterprise.enquiry@dst.com.bn or contact hotline at +673 877 7736

1. Where can I register for Mobi Business?

Register to our Mobi Business by emailing us at enterprise.enquiry@dst.com.bn or contact us at 7333383.

2. Who can sign up to the Mobi Business Plans?

All registered businesses, such as Sole Proprietor/Partnership, Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities, Government Agencies including Statutory Bodies and Korporasi association.

3. What are the requirements to sign up to Mobi Business?

1. Sole Proprietor/Partnership
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Registration and Section 16 & 17
– Directors must not have any outstanding bills on any existing personal accounts

2. Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Incorporation or Form X or Power of Attorney
– Directors must not have any outstanding bills on any existing personal accounts

3. Government Agencies including Statutory Bodies and Korporasi association.
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Government’s Certificate of Incorporation or Form X or Power of Attorney
– Government’s letter-purchase order

4. How much is the registration fee?

Mobi Business 18 Mobi Business 30 Mobi Business 50 Mobi Business 80
Deposit $18 $30 $50 $80
One Month Advance Rental $18 $30 $50 $80
Total $36 $60 $80 $110

1. What are the USSD codes for Mobi?

Dial the USSD codes below to:
Check your local calls, SMS and data balance – *401#
Check your current bill – *402#
Check and purchase data roaming add-ons – *410#
Check and purchase add-on data packages – *433#

2. What will happen once I fully utilise my data bundle?

You will be charged $0.01/200KB after fully utilising your data bundle if you’re on: – Mobi 18, Mobi 30 and Mobi 50.

If you’re on Mobi 80, your speed will be regulated to no higher than 512kbps upon reaching the usage of 65GB. You may continue to use the data without any additional charges.

Fair Usage Policy applies.

3. Will I be notified if I have fully utilised my monthly data bundle?

Yes, you will be notified via an SMS notification once you have utilised your monthly data bundle by 80% and once it has been fully utilised (100%).

4. Can I transfer my Mobi Business ownership if I no longer work for the company?

Yes, transfer of ownership is allowed provided both parties are agreeable in writing to undertake the liability. Terms and conditions apply

1. Where can I pay my Mobi Business bills?

You can pay your bills via:

1. MyDST app
2. mydst.dst.com.bn
3. DST Branches

1. How to buy the Mobi Business Add-Ons?

You can buy the Mobi Business add-ons by dialing *433# or via MyDST app or mydst.dst.com.bn

1. Where can I register for Infinity Business?

Register to our Infinity Business by emailing us at enterprise.enquiry@dst.com.bn or contact us at 7333383.

2. Who can sign up to the Infinity Business Plans?

All registered businesses, such as Sole Proprietor/Partnership, Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities, Government Agencies including Statutory Bodies and Korporasi association.

3. What are the requirements to sign up to Infinity Business?

1. Sole Proprietor/Partnership
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Registration and Section 16 & 17
– Directors must not have any outstanding bills on any existing personal accounts

2. Private Limited (Sdn Bhd) entities, Public Limited (BHD) entities
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Company’s Certificate of Incorporation or Form X or Power of Attorney
– Directors must not have any outstanding bills on any existing personal accounts

3. Government Agencies including Statutory Bodies and Korporasi association.
– Company’s authorisation letter written in letterhead and bearing Company’s stamp with Director’s Signature
– Valid Original IC of the authorised person sighted and copied (not less than 3 months before expiry date for Green IC holders)
– Government’s Certificate of Incorporation or Form X or Power of Attorney
– Government’s letter-purchase order

1. What happens if I want to transfer my Infinity Business service to a different address?

You can choose between 2 options: Relocation or Teleport.

If you decide to relocate, you can request a new service number for the new address and you will be charged with a one-time fee of $100.

However if you choose to teleport, you can request to keep the same service number at your new address and you will be charged $3 monthly including a one-time fee of $100 for the relocation.

2. What is static IP?

A static IP address is an IP address that is fixed and never changed.

Static IP addresses are also sometimes referred to as fixed IP addresses or dedicated IP addresses. Static IP is recommended for companies who host their own web, email and FTP servers and who need firewall and VPN for security.

3. Are there any charges for Static IP?

There will be an additional $150 monthly charge for new application. Existing Static IP with your previous service provider will not be charged once you have successfully Switched to DST.

4. Will I be able to upgrade or downgrade my Infinity Business plan?

Yes, you can upgrade your Infinity Business plan without any additional charges. However, you will be charged with a one-time fee of $50 if you decide to downgrade your plan.

5. Can I change the Infinity Business ownership?

Yes, you can change the ownership by providing a letter of authorisation and IC of the current owner and the new owner details (IC) and you can visit any DST counters to proceed.

1. Where can I pay my Infinity Business bills?

You can pay your bills via:

1. MyDST app
2. mydst.dst.com.bn
3. DST Branches

2. How much is the late payment fee?

You will be charged with $5 if you don’t pay your bills on time.

1. How to buy the Infinity Business Add-Ons?

You can buy the Infinity Business add-ons via the MyDST app or mydst.dst.com.bn