On 1st March 2021, our GO!broadband services for non-contract plans will no longer be available. Your GO!broadband plans will be changed to our Freedom plans accordingly.
If you would like to change your GO!broadband plan to our other services; Infinity or Mobi, please contact our DSTCare 151 or visit your nearest DST branch before 1st March 2021.
We would like to thank you for your continuous support.
Your GO!broadband account will automatically be changed to our Freedom plan on 1st March 2021.
No, your GO!broadband account will be terminated automatically and changed to our Freedom plan on 1st March 2021.
Your GO!broadband account will be changed accordingly;
GO!broadband Plan |
New Freedom Plan |
|
Non-Contract Plans |
||
New GO! BASIC $28 |
FREEDOM 28 |
|
4G GO!28 |
FREEDOM 28 |
|
4G GO!48 |
FREEDOM 48 |
|
4G GO!68 |
FREEDOM 68 |
|
4G GO!68 EMPLOYEE PLAN |
FREEDOM 68 |
|
4G GO!88 |
FREEDOM 68 |
Yes, you can choose to change your GO!broadband account to either Infinity or Mobi. However, you will need to migrate your GO!broadband account before 1st March 2021 if you want to subscribe to our other services.
You can contact our DSTCare 151 or visit your nearest DST Branch to migrate your GO!broadband account.
No, any penalty charges will be waived.
Your credit limit will be adjusted according to your new plan.
Your bill cycle will be changed to the 1st to End of month cycle for Freedom and Infinity. If you change your GO!broadband account to Mobi, you can choose your bill cycle.
If you wish to terminate your GO!broadband account and you have signed up to any of our other products between 24th January 2020 until now, any penalty charges you might be subjected to will be waived.
Your Freedom/Mobi service will be activated within 3 working days.
There is no payment required once you have successfully changed your GO!broadband account to Freedom/Mobi.
Yes, you can keep your GO!broadband mobile number.
Yes, your GO!broadband plan will be changed to any of our Freedom/Mobi plan based on your request.
Your GO!broadband deposit will be transferred and credited to your new account.
The activation of your Infinity service will depend on the appointment set upon your order submission.
No, you will be given a new number as the number which comes with Infinity is a fixed line number. However, if you would like to keep your GO!broadband mobile number, you can choose to change it to either our Mobi or Freedom services.
Your GO!broadband deposit will be transferred and credited to your new account. Our team will contact you first to reconfirm this before terminating your GO!broadband account.
Yes, you will be able to change it to Infinity using your name. However, you will need to provide a transfer of ownership agreement letter by the owner of your GO!broadband account and email it to infinity.digital@dst.com.bn.
The termination of your current account will be done by our Infinity Activation Team once the Infinity service has successfully been activated.
Your GO!broadband account will only be terminated once your new service is successfully activated. Please be informed, you will be contacted before we initiate the termination of your GO!broadband account.
Yes, you will still be able to utilize your GO!broadband service while waiting for your infinity service to be activated.
Yes, you will receive an ONT upon installation. However, the router will only be given depending on which Infinity plan you have selected.
Yes, there is a one-year warranty period for your ONT device.
No, there will be no additional charges for the change of addresses.